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Posted on 10/15/24 at 10:39 am to TigerHornII
quote:
They went from reasonably competent, courteous techs at pharmacy to clearly incompetent techs who checked boxes over the span of a year. I wasn't the only one in my area who noticed, and a lot of people who had insurance alternatives made the switch too.
Not sure the root cause, but we noticed the same thing. It got so difficult to get a script filled and picked up, that we switched to a different pharmacy. All happened over a relatively short period of time, less than a year.
For a place like Walgreens, if your pharmacy is no good, then your foot traffic will drop off significantly. All points back to whatever changes they made in the pharmacy department.
Posted on 10/15/24 at 10:41 am to TheWalrus
Exactly
Posted on 10/15/24 at 10:44 am to TigerHornII
Pharmacy techs making the same wages as fast food and regular retail workers likely contributes. When you raise the bottom wages but not the wages just above, there is no incentive to upskill.
Posted on 10/15/24 at 10:47 am to Purple Spoon
quote:
I went local pharmacy from Walgreens a few years ago. They close early on Saturday and are closed on Sunday but the staff knows who the hell I am and knows the staff at my Dr’s offices. If there is a problem we all work it out.
National chains can’t offer that type of connection. As far as OTC and retail stuff the Dollar General(a clean one) is a way better stop.
This. We made the switch to a local one this year. Will NEVER go back to national chains again.
Posted on 10/15/24 at 10:51 am to RLDSC FAN
We are going to continue to see more of these closures with central filling, automation, remote verification and other technology improvements. The Pharmacist profession is already experiencing a glut, which will explode over the next few years with more retail closures. In five years, I think 1/3 of retail pharmacists will become stranded assets.
Source: burned out community retail pharmacist who turned to compounding. If you know any young people interested in becoming a pharmacist, tell them not to do it. There aren't nearly enough jobs for the people they are graduating from all of these expensive Pharmacy schools.
Source: burned out community retail pharmacist who turned to compounding. If you know any young people interested in becoming a pharmacist, tell them not to do it. There aren't nearly enough jobs for the people they are graduating from all of these expensive Pharmacy schools.
Posted on 10/15/24 at 10:59 am to MikeyWM97
The root cause of this is shitty reimbursements from PBMs. Poor reimbursements (many of which are below acquisition cost) causes pharmacies to make cuts in staffing. And it's difficult to incentivize quality worker's to stay when there's literally no money there for raises. Therefore there's a bigger burden on the staff that is there to keep up with workflow, answer phone calls, contact doctor's offices, give vaccines. Couple that with an overall less patient and shittier customer base (not saying everyone is shitty, but since Covid, people in general have just become so much angrier at everything--on both sides of the counter), this leads to an extremely fast burnout and high employee turnover. Especially when you can go serve brisket sandwiches at Buckee's and get paid more than a pharmacy tech makes.
Also, I'm not defending Walgreen's per se. I'm mostly speaking from a general retail sense. When reimbursements are dictated by PBMs, there is no leverage for pharmacies. There has to be some sort of reform otherwise this will continue to happen to all pharmacies, not just big chains. Independents are closing left and right as well, unfortunately.
I can't stand Walgreens as a pharmacist myself. But I do sympathize with the employees somewhat. The CEO's are still going to make their millions while their stores and staff suffer.
Also, I'm not defending Walgreen's per se. I'm mostly speaking from a general retail sense. When reimbursements are dictated by PBMs, there is no leverage for pharmacies. There has to be some sort of reform otherwise this will continue to happen to all pharmacies, not just big chains. Independents are closing left and right as well, unfortunately.
I can't stand Walgreens as a pharmacist myself. But I do sympathize with the employees somewhat. The CEO's are still going to make their millions while their stores and staff suffer.
Posted on 10/15/24 at 11:01 am to RLDSC FAN
That's a whole lot of high dollar corner real estate about to hit the market.
Posted on 10/15/24 at 11:05 am to marcus3000
quote:
K&B
That’s a name I haven’t heard for a long time
Posted on 10/15/24 at 11:14 am to RLDSC FAN
The one beside our neighborhood we had to stop using because it was taking over an hour just to pick up a prescription. Idk if it was staffing shortage or what, but I used to go with my wife to pick up her meds and after the 2nd time, I just stayed home.
We use the pharmacy across the road now and it's a local spot, much quicker and cheaper and family owned.
We use the pharmacy across the road now and it's a local spot, much quicker and cheaper and family owned.
Posted on 10/15/24 at 11:14 am to YumYum Sauce
If this market is oversaturated, I’m sure some off-brand mattresses need a storefront.
Posted on 10/15/24 at 11:55 am to marcus3000
quote:
K&B poised for a glorious revival!
Boy do I wish! No drug store has ever been close to them in terms of what a drug store should be
Posted on 10/15/24 at 11:57 am to RLDSC FAN
That’s a shame. I actually generally like Walgreens and think it’s vastly superior to CVS. Still use a local pharmacy for prescriptions for the most part but Walgreens is great in a pinch.
This post was edited on 10/15/24 at 11:58 am
Posted on 10/15/24 at 12:00 pm to RLDSC FAN
The one on Jones Creek and Coursey is a fricking disaster
Posted on 10/15/24 at 12:04 pm to RLDSC FAN
The one three blocks down from me is one of them.
Posted on 10/15/24 at 12:06 pm to RLDSC FAN
Maybe they shouldn't mark up items like batteries at 50% higher than what you you pay online for the same thing
Posted on 10/15/24 at 12:10 pm to HogPharmer
quote:
I can't stand Walgreens as a pharmacist myself. But I do sympathize with the employees somewhat. The CEO's are still going to make their millions while their stores and staff suffer.
Posted on 10/15/24 at 12:11 pm to HogPharmer
quote:
Also, I'm not defending Walgreen's per se. I'm mostly speaking from a general retail sense. When reimbursements are dictated by PBMs, there is no leverage for pharmacies. There has to be some sort of reform otherwise this will continue to happen to all pharmacies, not just big chains. Independents are closing left and right as well, unfortunately.
It's the same issue we're seeing in the therapy/psych field. Insurance keeps lowering reimbursement, especially on specific CPT codes, and a lot of folks in private practice are moving to private pay/no insurance as a result. Its becoming untenable for providers to stay open and take insurance.
Posted on 10/15/24 at 12:16 pm to marcus3000
quote:
K&B poised for a glorious revival
Bring them back for the ice cream.
Posted on 10/15/24 at 12:56 pm to RLDSC FAN
Interesting timing here. All of these pharmacies suddenly in trouble after the major crackdown on opioids. Makes you wonder what was really driving revenue.
edit: was being somewhat facetious
edit: was being somewhat facetious
This post was edited on 10/15/24 at 12:58 pm
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