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re: Waitress stiffed on $735 takeout order, then fired for calling out customer on FB

Posted on 2/12/18 at 9:48 am to
Posted by Napoleon
Kenna
Member since Dec 2007
70926 posts
Posted on 2/12/18 at 9:48 am to
I'm fine with tipping a dollar or two for to go. I hate tipping $20 on a $100 bottle of wine.
Or $2 on a single beer.
Posted by mikelbr
Baton Rouge
Member since Apr 2008
48618 posts
Posted on 2/12/18 at 9:48 am to
I just always took to The OT to call out the Healing Place Church for not tipping worth a frick on large deliveries to their Daycare.

On the other end, Cajun Industries tipped very well for their quarterly meetings in a conference room there.
Posted by Powerman
Member since Jan 2004
165099 posts
Posted on 2/12/18 at 9:49 am to
quote:



DING DING DING

THE TIP SYSTEM IS A SOCIETAL NORM......A NORM OF CUSTOMER SUBSIDY FOR RESTAURANT OWNERS!!!

Also subsidizes the prices on the menu

If you want restaurants to pay people 15-16 an hour you're going to be paying more for your food
Posted by TeddyPadillac
Member since Dec 2010
28637 posts
Posted on 2/12/18 at 9:49 am to
quote:

Except you have to account for irrational actors.


so there's a theory that people will go to a restaurant that they used to pay $10 for a sandwich, and tip $2, and come to it the next time without a tip system and pay $12 for the same sandwich and service, but not tip, and they will be irrational about this pay difference?
Not changing something b/c you fear people are dumber than monkeys is pretty stupid.
Posted by OweO
Plaquemine, La
Member since Sep 2009
117625 posts
Posted on 2/12/18 at 9:49 am to
The people who handle the takeout orders don't just hand people their food, they put it together so that all you have to do is go in, pay and get your order. They depend on tips as well right? I always double the tax on tips, I don't always follow that rule on takeouts. I might give a little less, but there have been times when I was paying with cash and by the time I tip, I would have $4, $5 left. So I just tell them to keep it, but if anything it is common courtesy.

With that said, when something like that happens, stay away from social media. Whatever happens as a result of you posting something on FB is on you. But the church shouldn't have got a refund on a $700 order just because an employee complained about not getting tipped. I think an apology would be good enough.
Posted by tigerpimpbot
Chairman of the Pool Board
Member since Nov 2011
68313 posts
Posted on 2/12/18 at 9:49 am to
quote:


She was stupid for calling them out publicly, but it’s a dick move to not tip a little on a $735 order. Even if the church fund is strapped and not accustomed to tipping, the parishioners should have thrown in $20 bucks or so. Hell thats only 3%.


That church has plenty of money.
Posted by Rouge
Floston Paradise
Member since Oct 2004
137770 posts
Posted on 2/12/18 at 9:49 am to
quote:

Except you have to account for irrational actors. If the menu says $10 one day for a meal and the next it's $12 because they get rid of the tip system, a lot of people aren't going to rationalize the value of the increased cost in the reduction of the tip. Hidden costs in microeconomics have that name for a reason. What you would see is a reduction in customer volume as a result which would absolutely hurt the owners bottom line.



i would advise against using the "if you cant afford to tip, you shouldn't go out" argument in one breath and follow it with "if food prices go up, then demand will decrease" argument in following breath.

to the second, i would respond, "if you can afford the increase in menu prices, then you shouldn't be going out to eat."
This post was edited on 2/12/18 at 9:51 am
Posted by Powerman
Member since Jan 2004
165099 posts
Posted on 2/12/18 at 9:51 am to
quote:

"if you can afford the increase in menu prices, then you shouldn't be going out to eat."

This makes no sense at all

Typical Rouge logic
Posted by Rouge
Floston Paradise
Member since Oct 2004
137770 posts
Posted on 2/12/18 at 9:52 am to
quote:


If you want restaurants to pay people 15-16 an hour you're going to be paying more for your food

better than arbitrary tip system, in my opinion

tell me what to pay. don't put everyone under some stupid microscope of judgment every time you go out to dinner

it truly is the psychology of pride and (avoiding) shame at work
This post was edited on 2/12/18 at 9:53 am
Posted by Antonio Moss
The South
Member since Mar 2006
48705 posts
Posted on 2/12/18 at 9:53 am to
quote:

am curious what recourse you think the business owner has to customers whom dont tip (like in this case)?


In this instance, nothing. I've said it three times in this thread that if you're a good server, you let bad tippers go because it works out in your favor in the long run. This woman was out of line here.

It depends on the customer. I asked a few customers to not return because of a combination of things that included constantly not tipping. Again, habitual low tippers also tend to come with a host of other problems. It's not difficult to imagine the character of a person who leaves $2 on a bill for $150.

quote:

Or worse, who claim this customer who stiffed them on a big order is more worthwhile than the employee who served it?


Again, in this instance, I would agree. I would not have comped the $750 ticket, though. That's ridiculous.

quote:

If the employer had any sort of sense at all he wouldnt have refunded the money and institute a built in gratuity over a certain amount.


I wouldn't build in gratuity. It actually hurts good servers in the long run. And would absolutely have fired this server for calling them out. In fact, I have done it. It was social media but I had a server follow a customer to his car and ask if there was a problem with his service because of a low tip. That was the last table she ever waited on at that restaurant.

quote:

Or god forbid pay them like a normal employer.


Most servers are against it. I would not have tended bar and waited tables if I was paid hourly. Too much work and bad hours for that type of pay. I made really good money for a college kid through the tip system.
Posted by BulldogXero
Member since Oct 2011
9959 posts
Posted on 2/12/18 at 9:53 am to
Tipping encourages good customer service. Where is the motivation for the server to go above and beyond if she's getting paid the same $7.50 an hour no matter how good or bad she is at her job?

It's things like tipping the takeout, or the pizza delivery boy that I absolutely do not understand. You either pack the food up and take it to the car or you don't. You either deliver the pizza or you don't.
Posted by tigerfoot
Alexandria
Member since Sep 2006
59004 posts
Posted on 2/12/18 at 9:54 am to
If an employer makes a waitress work takeout they should pay them the tip. They don’t give me a discount on the food. Give the extra to the staff.

Posted by Antonio Moss
The South
Member since Mar 2006
48705 posts
Posted on 2/12/18 at 9:55 am to
quote:

so what is the problem here?


Nothing. I've consistently said that the tip system is great overall.

Some people are just cheap trash. It happens.
Posted by Powerman
Member since Jan 2004
165099 posts
Posted on 2/12/18 at 9:55 am to
quote:

better than arbitrary tip system, in my opinion

You say that until you start getting mediocre service under a different system
Posted by Rouge
Floston Paradise
Member since Oct 2004
137770 posts
Posted on 2/12/18 at 9:55 am to
quote:

if you can afford the increase in menu prices, then you shouldn't be going out to eat."

This makes no sense at all

Typical Rouge logic


if the increase in price is supposed to supplant the tip, then how if the menu price increase nominally different than the tip amount?

$30 menu price + $6 tip = $36 menu price

tip = delta menu price

can't afford one = can't afford the other = don't go out to eat
This post was edited on 2/12/18 at 9:56 am
Posted by Rouge
Floston Paradise
Member since Oct 2004
137770 posts
Posted on 2/12/18 at 9:56 am to
quote:

You say that until you start getting mediocre service under a different system
my international travels beg to differ

and yours?
Posted by Antonio Moss
The South
Member since Mar 2006
48705 posts
Posted on 2/12/18 at 9:56 am to
quote:

So you think because something is priced at $10 with a $2 hidden fee, that changing it to $12 without a hidden fee will change the economics?


It will certainly change customer volume.

Or do you thinks it's just a coincidence that places don't include tax in the posted price? Or that most places price things at X.99?
Posted by slackster
Houston
Member since Mar 2009
89746 posts
Posted on 2/12/18 at 9:56 am to
quote:

Tipping encourages good customer service. Where is the motivation for the server to go above and beyond if she's getting paid the same $7.50 an hour no matter how good or bad she is at her job?


I don't tip at Chickfila or Burger King, but the customer service is worlds apart.

I find it disingenuous to act like tipping is the linchpin that keeps servers from anarchy.
Posted by Antonio Moss
The South
Member since Mar 2006
48705 posts
Posted on 2/12/18 at 9:58 am to
quote:

Not changing something b/c you fear people are dumber than monkeys is pretty stupid.


People are dumb. This is a pretty basic economic principle.

And there other benefits to the tip system outside of overall cost to the consumer - the biggest being quality of service.
Posted by LCA131
Home of the Fake Sig lines
Member since Feb 2008
75057 posts
Posted on 2/12/18 at 9:58 am to
1. Backwater, Arkansas is not international.
2. You sure have become a haughty bastard lately. Did you get laid recently or something?
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