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Started By
Message
re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 8:42 am to meauxjeaux2
Posted on 4/11/17 at 8:42 am to meauxjeaux2
quote:
We all like our affordable airfare.
How airlines handle margins is their issue. But I'm going to guess that a huge majority of Americans would disagree with the practice of overbooking. Moreover, Delta somehow manages to get involuntary boarding denials to 1/4 or less of what United and American are doing (tons more voluntary, though).
I wouldn't have taken the voucher either - "Oh, so I get fricked now, and as a reward, I get an opportunity to get fricked in the future on your airline"
1
Posted on 4/11/17 at 8:44 am to NYNolaguy1
The flight crew could have rented a car and made the 5 hour drive.
This is not how you should treat customers regardless of whether they were whining or not.
$800 isn't even a drop in the bucket for a doctor vs a lost day of work. That wouldn't even cover 2 hours of my overhead cost.
This is not how you should treat customers regardless of whether they were whining or not.
$800 isn't even a drop in the bucket for a doctor vs a lost day of work. That wouldn't even cover 2 hours of my overhead cost.
Posted on 4/11/17 at 8:48 am to GEAUXT
quote:
$800 isn't even a drop in the bucket for a doctor vs a lost day of work. That wouldn't even cover 2 hours of my overhead cost.
Why would he have to miss an entire day of work? He couldn't have taken the money, rented a car to make the short drive to Louisville and seen his patients on time the next day?
Posted on 4/11/17 at 8:51 am to Pettifogger
quote:
How airlines handle margins is their issue. But I'm going to guess that a huge majority of Americans would disagree with the practice of overbooking.
This is the kicker. By doubling down here, the CEO is just encouraging more people to look into how airlines do the shady dealings of overselling tickets.
Also that you don't really buy a ticket to get from one place to another, but more like a shaky promise for them to transport you, subject to terms that are in no way favorable to the consumer. Most people don't know that.
You'd think that more attention on these things would be a bad move for United.
Posted on 4/11/17 at 8:52 am to Pettifogger
quote:
Absolutely nobody agrees with overbooking
bullshite. I book last minute flights and move travel around frequently. Wouldn't be anywhere near productive or flexible without this practice.
Posted on 4/11/17 at 8:52 am to jchamil
quote:
Why would he have to miss an entire day of work? He couldn't have taken the money, rented a car to make the short drive to Louisville and seen his patients on time the next day?
Questions that don't matter at this time. The blood streaming down his face is all that matters at this point.
He is stacked and they're fricked.
What is their motto from this point out?
Fly United where we'll beat the frick out of you so our workers can fly for free?
Posted on 4/11/17 at 8:52 am to NYNolaguy1
They're acting like Deebo patrolling the hood.
They will re-accommodate that arse
They will re-accommodate that arse
Posted on 4/11/17 at 8:53 am to NYNolaguy1
quote:
You'd think that more attention on these things would be a bad move for United
Nahh, as discussed yesterday...a plane ticket is a contract and in the contract there's a bunch of wording that says United was in the right in removing the passenger. His only claim would be against the Chicago Aviation Services for how they removed him. Which is why I'm guessing dude has been placed on leave.
Posted on 4/11/17 at 8:54 am to Golfer
Whole lotta ignant in this thread.
Posted on 4/11/17 at 9:00 am to MrLarson
quote:
What if you were on that flight? I think I'd have gotten up and walked the frick out.
That is some gestapo shite.
Getting up and walking out just adds insult to injury. If you leave the plane after that then his beating was all for naught.
Posted on 4/11/17 at 9:00 am to ThatMakesSense
quote:
quote:
You'd think that more attention on these things would be a bad move for United
Nahh, as discussed yesterday...a plane ticket is a contract and in the contract there's a bunch of wording that says United was in the right in removing the passenger. His only claim would be against the Chicago Aviation Services for how they removed him. Which is why I'm guessing dude has been placed on leave.
Legality does not always equate to sound business practices. In this case, it certainly did not.
Posted on 4/11/17 at 9:00 am to jchamil
quote:
Why would he have to miss an entire day of work? He couldn't have taken the money, rented a car to make the short drive to Louisville and seen his patients on time the next day?
Why couldn't United rent a car for their 4 crew members who had to be in Louisville for work the next day? The doctor had a seat that was paid for and he was already boarded in his seat, bags checked and everything. Seems like United renting a car one way for their 4 employees to drive 5 hours would've been cheaper than offering $800 a piece for 4 passengers to give up their seats, plus it would've avoided pissing customers off by forcing 4 people off the plane when no one took the cash offer.
Posted on 4/11/17 at 9:01 am to ThatMakesSense
quote:
Nahh, as discussed yesterday...a plane ticket is a contract and in the contract there's a bunch of wording that says United was in the right in removing the passenger.
Yeah that's true, but most people don't actually read it. When people find out that their seat can be bumped at any moment because United sucks at logistics, they may not want to fly on them anymore.
Plus the optics of United intentionally selling more seats than what's on the plane to make a few extra bucks isn't a good PR move.
Sure it's in the contract, but as more people find out about it they won't be happy. It takes customers buying tickets to make a successful airline.
Anecdotally, I know at least three people that are planning to fly that either either cancelled their ticket with United (purchased within 24 hours) or are avoiding them altogether because of this. I suspect they aren't the only ones.
Posted on 4/11/17 at 9:02 am to Panny Crickets
quote:
Whole lotta ignant in this thread.
Yup. I'm flying today and of course it's a topic of conversation. Some guy next to me was like "I'm sure there was a seat in first class available" lol.
Posted on 4/11/17 at 9:02 am to NYNolaguy1
quote:
What's interesting is that Chicago Aviation Security had a slightly different take
I assume you understand why, and why their different responses make a lot of sense. Right?
Posted on 4/11/17 at 9:05 am to S
quote:
Exxxxxxxcept he already boarded. This is where it just, no matter what the principle, doesn't sit well with people.
Sic em SJWs
Yup. This is where SJWs are actually useful for once. This is bullshite from United.
Posted on 4/11/17 at 9:05 am to Golfer
quote:
today and of course it's a topic of conversation. Some guy next to me was like "I'm sure there was a seat in first class available" lol.
Bless their heart.
Posted on 4/11/17 at 9:06 am to S
quote:
Exxxxxxxcept he already boarded. This is where it just, no matter what the principle, doesn't sit well with people.
Boarding isn't official until the door to the airplane is closed.
Posted on 4/11/17 at 9:06 am to GRTiger
From his response, this was absolutely not an overbooking issue. It sounds like they had a 4 person flight crew that was needed last minute to fly on the flight. This was a horrendous business decision, they kicked paying passengers off a plane for a flight crew. They could of leer jetted the flight crew, or any number of other measures. But they chose to kick off paying customers who didn't want to volunteer.
Posted on 4/11/17 at 9:06 am to NYNolaguy1
United is fricked for a good while no matter who was in the right. Ten years ago this wouldn't even be news, social media has changed the landscape and this is just another example of how you are always being recorded . This will eventually blow over but United will take a hit.
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