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re: Uber's new cancellation policy

Posted on 5/5/16 at 5:17 pm to
Posted by McLemore
Member since Dec 2003
35530 posts
Posted on 5/5/16 at 5:17 pm to
quote:

Because you didn't do anything.


That's not necessarily true--the rider could've taken certain steps in anticipation of the ride. Also, time = money. And the rider could've also forgone certain things, in including of course ordering another ride.
This post was edited on 5/5/16 at 5:18 pm
Posted by ballscaster
Member since Jun 2013
26861 posts
Posted on 5/5/16 at 5:38 pm to
quote:


That's not necessarily true--the rider could've taken certain steps in anticipation of the ride. Also, time = money. And the rider could've also forgone certain things, in including of course ordering another ride.
Ok. Nobody owes you money for this. You didn't do anything.
Posted by prplhze2000
Parts Unknown
Member since Jan 2007
58824 posts
Posted on 5/5/16 at 6:10 pm to
Uber is coming back. Legislature just passed a law
Posted by Napoleon
Kenna
Member since Dec 2007
74883 posts
Posted on 5/5/16 at 6:11 pm to
quote:

It's only gonna get worse


I'm flipping back to your side. Uber surge is just insane sometimes. Nawlins Cab has a good app and I have just used them when I need a ride.

Posted by Tyler9258
Auburn
Member since Dec 2013
4204 posts
Posted on 5/5/16 at 6:24 pm to
That's what the 5 dollar credit was for
Posted by dabigfella
Member since Mar 2016
6687 posts
Posted on 5/5/16 at 6:32 pm to
uber is awesome bc i had a driver get lost bc he was too busy on his phone and not following the navi, i contacted uber via email and the trip which was supposed to be $11-13 was $32 and they refunded me $19. They said they could see the route he took vs the route he was supposed to take and apologized.

I will say when I first used uber in 2013, it was a higher quality driver. I once had an engineer who said he drove at night bc he didnt like sitting at home with his wife, and another time a kid who was getting his masters degree. Today its all the nigerian guys from yellow cab, really driven down the quality of driver. Still though I love uber in miami, its awesome. The airport trip is $32 flat fee in a cab + tip. Its like $17 in uberx.
Posted by N2cars
Member since Feb 2008
40322 posts
Posted on 5/5/16 at 6:37 pm to
Yeah, I agree. The cars are getting crappier and the service is going downhill.

If stupid cab companies would accept credit cards they could become relevant again.
Posted by c on z
Zamunda
Member since Mar 2009
131096 posts
Posted on 5/5/16 at 6:38 pm to
quote:

Yeah, I agree. The cars are getting crappier and the service is going downhill.

That's exactly what can happen with these rate cuts.
Posted by McLemore
Member since Dec 2003
35530 posts
Posted on 5/5/16 at 6:50 pm to
quote:

Nobody owes you money for this.


i'm fine with that, but not for the reason you stated (as I explained).
Posted by TheWalrus
Land of the Hogs
Member since Dec 2012
48120 posts
Posted on 5/5/16 at 6:54 pm to
I'm for this when people cancel for no reason. I had a driver who refused to pick me up from the train station and kept telling me to find him on some street I couldn't find in an unfamiliar area. I cancelled finally, would have been horseshite to pay 5 bucks for his incompetence.
Posted by The Hurricane
Gulf of Mexico
Member since Aug 2011
10580 posts
Posted on 5/5/16 at 7:01 pm to
quote:

really driven down the quality of driver.

Last week I had a woman driving a 2003 Buick that was beat to shite. I complained to Uber and got a $25 credit. I wish there was a better way to monitor the quality of the vehicles.
Posted by reb13
Member since May 2010
10905 posts
Posted on 5/5/16 at 7:06 pm to
I had a guy who admitted to just throwing $8 in tolls every time he went on Dallas north tollway because uber wasn't picking up all of the tolls. I made sure to check my rides a little closer.
Posted by TigerGrl73
Nola
Member since Jan 2004
21480 posts
Posted on 5/5/16 at 7:13 pm to
I had a woman screw me over in Miami (accepted, then app said arriving when she most definitely was not, I called her, phone went straight to voice mail, she disappeared from map). They charged me 5 but credited me immediately after I explained what happened.

They are bringing heat to the cabs in Nola though. Last weekend, the surge was 2.5x at 6 a.m. when I needed a ride to the airport. United actually picked up the phone (no busy signals, no eternal hold) and had a cab with a professional driver outside my door in a timely matter. So thanks Uber.
Posted by SippyCup
Gulf Coast
Member since Sep 2008
7083 posts
Posted on 5/5/16 at 9:27 pm to
I cancelled a ride last weekend after the drive apparently stopped at their own house or a friends for over 5 minutes. Uber charged me the $5, I contested and they credited my next ride. Hope that bitch loses her driving privileges after what she did.
Posted by chalupa
Member since Jan 2011
6975 posts
Posted on 5/5/16 at 10:04 pm to
Idk how new it is because I normally don't cancel. Apparently I was too drunk and missed my ride and they changed me a $5 cancelation fee.
Posted by lsufan_26
Member since Feb 2004
12559 posts
Posted on 5/6/16 at 2:18 pm to
quote:

I will say when I first used uber in 2013, it was a higher quality driver. I once had an engineer who said he drove at night bc he didnt like sitting at home with his wife, and another time a kid who was getting his masters degree. Today its all the nigerian guys from yellow cab, really driven down the quality of driver.

So you actually want to talk to your Uber driver?
Posted by TheGreat318
West of Bossier
Member since Feb 2012
1256 posts
Posted on 5/6/16 at 2:32 pm to
I live in a big city (where Uber is far easier than driving). In the past year, I have spent over 10K with Uber, with a big chunk of it being reimbursed by work. I have two major gripes with uber.

1. If you're going to make it your job (even if it is part time) to drive people from point to point through a big city, then you should have SOME familiarity with that city. I can't tell you how many times the drivers have no idea where major landmarks are, and are resigned to using less than accurate GPS units.

2. If you accept my ride, and it says you're 4 minutes away, but then proceed to drive in the wrong direction to come pick me up, increasing the time to 12 minutes, of course I'm going to cancel. I have contacted uber several times on this point and get the fee waived. But it really goes back to point 1...if you don't know the town you're driving in, probably best to seek other work.
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