Roku and YouTube TV (Google) Update: YouTube TV to be removed, YTTV response added

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Dear Roku Customer, 

We are sending this email to update you on the possibility that Google may take away your access to the YouTube TV channel on Roku. Recent negotiations with Google to carry YouTube TV have broken down because Roku cannot accept Google’s unfair terms as we believe they could harm our users.

 

Ensuring a great streaming experience at an exceptional value is the core of our business. We will always stand up for our users, which is why we cannot accept Google's unfair and anticompetitive requirements to manipulate your search results, impact the usage of your data and ultimately cost you more. 

 

While we are deeply disappointed in Google’s decision to use their monopoly power to try and force terms that will directly harm streamers, we remain committed to reaching an agreement with Google that preserves your access to YouTube TV, protects your data and ensures a level playing field for companies to compete. We encourage you to contact Google and urge them to reach an agreement to continue offering YouTube TV on Roku and to follow standard industry practices pledging not to require access to sensitive search data or to manipulate your search results. 

 

 

Thank you,

Roku

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Dear Roku Customer, 

 

 

We are disappointed to share the news that Google has chosen to let the YouTube TV contract expire.

 

While this news is unfortunate, we wanted to let you know that we are taking an extra step to ensure existing Roku users like yourself retain access to YouTube TV while we work to reach an agreement.  

 

We will always stand up for our users, which is why we cannot accept Google's unfair and anticompetitive requirements that would allow for the manipulation of your search results, impact the usage of your data and ultimately cost you more.

 

Our commitment is to always put your interests first and therefore we will continue to offer existing users access to YouTube TV unless Google takes actions that require the full removal of the channel. New subscribers will not be allowed at this time. It is also important that you do not delete the YouTube TV channel as it will not be available for download to Roku devices.

 

We remain committed to reaching a good-faith agreement with Google that preserves your access to YouTube TV, honors your desired search preferences and protects your data. We hope to update you soon.

 

 

Thank you,

Roku

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Our goal with YouTube TV is to offer you the content you love, delivered in the way you want — including on all of your favorite devices. To make this happen, we enter into agreements with partners in order to enable access to YouTube TV via different devices.

Unfortunately, despite our best efforts, we have been unable to reach an agreement with Roku. We continue to offer Roku the opportunity to renew the YouTube TV deal under the existing, reasonable terms.

If you are not currently using Roku, you should not have any issues. For our Roku users, as we send this, you still have access to YouTube TV on Roku devices; however, Roku may choose to remove the YouTube TV app from their devices. We encourage Roku to continue providing the YouTube TV app for our mutual users.

Should Roku decide to remove the YouTube TV app from their platform, you can still cast to your Roku device from your mobile device, tablet, or computer by following these simple steps. You can also continue to access the app using all of the devices listed here.

In light of Roku’s current stance, we encourage you to reach out to their customer support team to request they keep YouTube TV on Roku devices here or tweet @roku.

We are committed to ensuring our members continue to have access to YouTube TV and will continue advocating on behalf of our members. For further updates on this issue and our efforts to resolve it, please visit this website.

Sincerely,
The YouTube TV team

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