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re: Purchase parts and expect me to put them on...

Posted on 2/4/25 at 6:43 pm to
Posted by tketaco
Sunnyside, Houston
Member since Jan 2010
21121 posts
Posted on 2/4/25 at 6:43 pm to
quote:

What's board's opinion on buying stuff and expecting a business to install them for you?


Had an alternator go out on 2013 Tundra. Bought the exact part myself for $290. NTB was going to charge $700 for the part, just the part.

So I say put the damn part on if you're willing without warranting the part itself but warranty the intall.
Posted by Turnblad85
Member since Sep 2022
3108 posts
Posted on 2/4/25 at 6:45 pm to
quote:

bitching cause you can't scalp




Usually a total price is known before an agreement is made. No one is getting "scalped" if they say "yes".
Posted by HeadSlash
TEAM LIVE BADASS - St. GEORGE
Member since Aug 2006
52907 posts
Posted on 2/4/25 at 6:46 pm to
I charge the same price that I would charge if I supplied the parts.
Posted by Turnblad85
Member since Sep 2022
3108 posts
Posted on 2/4/25 at 6:47 pm to
quote:

without warranting the part itself but warranty the intall.




That can open a whole can of worms.

"the part failed" "no,the part failed because you installed it wrong"

ensue shitshow
Posted by Turnblad85
Member since Sep 2022
3108 posts
Posted on 2/4/25 at 6:56 pm to
quote:

A friend owns an independent shop and tells people to buy the parts themselves if they wish. He does suggest what brands. (You can buy OEM AC Delco parts on Amazon for example. For far less than than it costs at the GM dealer. Like less than the dealer pays for it.)



This couldn't be anything but a nightmare. Either that or he doesn't care about making money. Amazon is ate up with counterfeit parts. So is Ebay.

Only way it would work is if all his customers fully understand there is no warranty and they will pay the same labor to have the job redone if the part fails. As I said before, this usually makes for unhappy people and a bad situation.

If I had to bet, I'd say your friend probably doesn't exist.
Posted by Turnblad85
Member since Sep 2022
3108 posts
Posted on 2/4/25 at 7:01 pm to
quote:


So, I don't gaf. I had left over from original.



The painters took on a risk of using paint where they had no certainly of its condition. Could've gotten frozen, could've had unknown shite mixed in it. Even if they said we wont warranty this at all they still could've eaten shite. If they are in business long enough, they will get bit enough to not take those jobs.
Posted by VooDude
Member since Aug 2017
1419 posts
Posted on 2/4/25 at 7:04 pm to
quote:

Purchase parts and expect me to put them on...


Maybe have better parts in stock. No one wants you shite.

You’re there to put them on.
Posted by Napoleon
Kenna
Member since Dec 2007
70894 posts
Posted on 2/4/25 at 7:20 pm to
People do this all the time.
I just don't warranty parts i don't provide. Them u charge a little extra in labor.
Posted by diat150
Louisiana
Member since Jun 2005
45988 posts
Posted on 2/4/25 at 7:29 pm to
quote:

So, I don't gaf. I had left over from original....get it? Losing arguments Do the labor or don't, quit bitching cause you can't scalp


So you don’t care if you got a better deal
You just like to think you got a better deal that’s all that matters to make you feel warm and fuzzy.
Posted by Turnblad85
Member since Sep 2022
3108 posts
Posted on 2/4/25 at 7:32 pm to
quote:

I just don't warranty parts i don't provide. Them u charge a little extra in labor.




lol, at people thinking that supplying their own materials is being clever and getting a "good deal".


People work and are in business to make money. Someone showing up with their own parts isn't suddenly going to keep the mechanic from making his nut that day.
Posted by BuckyCheese
Member since Jan 2015
57778 posts
Posted on 2/4/25 at 7:59 pm to
quote:

Either that or he doesn't care about making money.


He does well for himself.

quote:

Only way it would work is if all his customers fully understand there is no warranty and they will pay the same labor to have the job redone if the part fails.


They do.

quote:

If I had to bet, I'd say your friend probably doesn't exist.


lol ok pal.
Posted by Napoleon
Kenna
Member since Dec 2007
70894 posts
Posted on 2/5/25 at 3:17 pm to
What kills me is when they diagnose it wrong and want me to make it right.
. For instance. A dryer i had recently. It wouldn't power on. Nothing no lights nada. Dead. Customer calls electrician first. He checks breaker and verified power to unit.
I get called and handed a control board. Customer asks me to install it because new Frigidare dryers are really hard to take apart and they already took every screw out the back and couldn't get in. (You don't take ONE screw out the back).
I ask him had it been diagnosed first?
He said YouTube said it's the control board. I explained Frigidare thermal fuse cuts power to the control board. But he only wanted to pay my labor not my service fee. So i installed board. Then it didn't work. Sure enough it wasn't the $260 control board it was the $15 thermal fuse. So he had to pay his part. My labor. Then my diagnostic fee. My install fee and my part mark up.
It's always cheaper not to diy if you don't diagnose before chasing parts.
Posted by Pepperidge
Slidell
Member since Apr 2011
4362 posts
Posted on 2/5/25 at 3:27 pm to
quote:

What's board's opinion on buying stuff and expecting a business to install them for you?


My big problem with most repair shops are they only buy what they can get from their local auto parts delivery company...I usually buy high end replacement parts, that are usually "online only"

brake job example: stainless 8 piston brake calipers drilled slotted rotors and braided stainless brake lines

I "do" have a local shop that will put anything I bring them on our vehicles, as he knows the items I bring him for the jobs are always better than what he can source
Posted by OweO
Plaquemine, La
Member since Sep 2009
117312 posts
Posted on 2/5/25 at 4:00 pm to
If you bring your vehicle into the car dealership for something and also need something else done that you bought the parts for, they will do it.. Of course it will cost, but they will do it.

There are places you can buy tires and have them put them on.
Posted by OweO
Plaquemine, La
Member since Sep 2009
117312 posts
Posted on 2/5/25 at 4:05 pm to
quote:


This was more of a rant on people buying stuff and acting like children when I tell them no... But after reading a bunch of these comments, it's painfully obvious a LOT of people don't realize how much it costs to run a business.


If you communicate in real life like you do on here then you are just a shite business owner. We have no idea what kind of business you are talking about.

So they ask and you just tell them "no". How many of them say "frick that dude, I am not going back to him". How dare someone assume that someone who sells something might also install that item. But again, because your communication sucks we have no fricking clue what you are talking about.
Posted by Boondock Saint
The Boondocks
Member since Oct 2005
4731 posts
Posted on 2/5/25 at 4:08 pm to
quote:

What's board's opinion on buying stuff and expecting a business to install them for you?


I have zero problem with it and if you don't want to charge them for your time and do the work, I'm assuming they will find someone who will.
Posted by slidingstop
Member since Jan 2025
544 posts
Posted on 2/5/25 at 4:11 pm to
quote:

What's board's opinion on buying stuff and expecting a business to install them for you?


why wouldn't you? Don't offer a warranty on the parts, charge them handsomely for the labor to install and move on.

Posted by Tempratt
Member since Oct 2013
14518 posts
Posted on 2/5/25 at 5:04 pm to
quote:

Temu


WTH buys anything important from that garbage site?
Posted by PalletJack
LA by birth, TX by choice
Member since Oct 2024
430 posts
Posted on 2/6/25 at 2:41 am to
quote:

I have zero problem with it and if you don't want to charge them for your time and do the work, I'm assuming they will find someone who will.


The nightmare for the business is that you have diagnosed the issue with little to no actual training. If the business respects your ability to diagnose then you may get that business to do the work.

Having some idiot parts salesman say it takes a "couple of hours" thereby setting an incorrect labor cost expectation is frustrating. He just wants to sell parts so he downplays how to do the work. Then the cheap-arse who tried to save $100 on the part bitches that the shop needs $125+ per hour. Yet they never consider that a good technician needs $40+ per hour, employer taxes and benefits, uniforms, building or truck costs, tool expenses, supplies expenses, operating costs, income tax. If a guy strikes out on his own to work with his two hands and earn a paycheck he best pray for good health and to never want a day off because if he doesnt work he doesnt get paid.


If they put your product into the workspace and you buy the wrong part the workbay is occupied while they sort out how to get the correct part, which will take more time and other opportunities will be missed because cheap-arse wants to take his time then he wants to come by and critique the work then restart his parts search. Any properly functioning repair does not want an open work order hanging around while they figure out how to get parts or redo misdiagnosed projects. The cash flow is negative from the first minute until payment is received so jobs must close quickly or else the shop will not survive.

All the big manufacturers of products and all the parts houses want to turn skilled technicians into workaday laborers while they take the easily earned margin derived from shipping a manufactured product. Doing warranty repairs for any manufacturer can be a losing proposition. If you want to live your life as a technician then you take these install-only jobs or become an authorized warranty repair shop for a brand, otherwise you maintain a full service philosophy business who sells a product then supports it. A repair-only shop must sell the parts or else it will always function as a paycheck rather than a sustainable business model
Posted by I20goon
about 7mi down a dirt road
Member since Aug 2013
17231 posts
Posted on 2/6/25 at 5:36 am to
Tell them no warranty when they bring it in

Then offer them a bolt on (get it?) warranty on the side at the register

Make more money. This is America.
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