re: JD Powers report is out and Tesla is dead last is problems reported by owners.

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That Initial quality study is 90 fricking days.

Nobody gives a shite about quality over 90 fricking days.

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It's a measure of build quality. It probably means more to manufacturers than to consumers.

The dependability study is separate. You'll see Lexus, Toyota, and Buick topping those.

You trust public surveys that JD Powers uses?

Probably a bunch of boomers submitting surveys who can’t figure out how to work the “computer” in their car.

What that means is they were only rated in 35 states (which is enough) since the sales saturation (numbers sold) was not high enough in the others.

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What that means is they were only rated in 35 states (which is enough) since the sales saturation (numbers sold) was not high enough in the others.

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That's not the reason at all.

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it should be noted that about two-thirds of Tesla's sales occur in the 15 states in which we cannot collect owner insights

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Isn't this a "purchased award" for marketing?

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In general yes. Their money comes from the auto industry.

If you want the "best" reliability and dependability information on the auto industry it is Consumer Reports. It is far from perfect but you won't see numbers and "awards" that defy all logic from anyone that follows the industry. CR (AKA Consumer Union) doesn't even allow their name to be used to promote products, they do an admirable job of insulating themselves from those they report on.

That said the current trends defy some long held beliefs.

Porsche is near or at the top and Genesis, Audi, BWM, Subaru, Madza and Hyundai have been on a steady rise, while Honda, Lexus and Toyota have dipped (particularly Honda/Acura). Most of Big 3 all tend to languish in the mid to lower levels. The usual bottom feeders Fiat, Land Rover, Jag and Jeep have greeted Mitsubishi, Chevy, GMC and Caddy in their current dips.

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I hate buying a new car and the next day I have to take it back to the dealership to get a problem fixed. And, yes, that has happened to me.

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Ok fine, but just like police brutality, you're talking extremely small sample size.

But for the long haul, what everyone really cares about is dependability, so in a sense this study doesn't mean shite.

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JD Powers report is out and Tesla is dead last is problems reported by owners.

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Worse they were last by a long hot! The ratings are based on new owner complaints per 100 vehicles.

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Are you like in the early stages of learning to speak English or something?

DODGE at the top? List is shite.

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How do these studies weigh the average “complaint”?

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So does this study/survey view all complaints as equal?

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JDPower says this:

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Initial quality is determined by the number of problems experienced per 100 vehicles (PP100)

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Which says to me it is unweighted. I also found this autoblog article which goes into detail about how bunk these rankings are.

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no attempt is made to differentiate BIG problems from minor ones. Thus a transmission or engine failure counts the same as a squeaky glove box door, tricky phone pairing, inconsistent voice recognition, or anything else that annoys the owner.

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But what "quality" should not mean, is subjective likeability: ease of operation of the radio, climate controls, or seat adjusters, phone pairing, music downloading, sizes of touch pads on an infotainment screen, quickness of system response, or accuracy of voice-recognition. These are ergonomic "human factors" issues, not "quality" problems.

Yet these kinds of pleasability issues are now dominating today's JDP "quality" ratings. "Cars and trucks have never been built better, but frustration with audio, infotainment, and navigation features on new vehicles has never been worse," Automotive News senior writer Jesse Snyder pointed out back in 2012. "For the first time, complaints about such features surpassed those about engines and transmissions as the top category... [And] half the problems reported by vehicle owners after 90 days were design related – things that are confusing or hard to use rather than faulty or broken."

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It's a 223 question form, and it does seem that the tiniest annoyance counts the same as a total drivetrain failure.