Is every customer service center experiencing ‘longer than normal hold times’?

Yes but you better listen carefully as their menu options may have changed.

In a few words, describe the reason you're calling.

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In a few words, describe the reason you're calling.

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I’m sorry, I did not understand you. Please try again.

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Can you imagine working in a call center?

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(Not so) CSB:

My first year of college (before I transferred to LSU), I got a work study job in a campus call center calling alumni and asking for donations.

My first day I raised more money than anyone else.

My second scheduled day of work was 09/11/01.

I was shocked and appalled that the director did not cancel the telebegging for that evening.

It was too classless for me to be a part of. I refused to call people and beg for money given the events that transpired that morning, so that was the end of that job for me.

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experiencing ‘longer than normal hold times’

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That message comes installed with their phone service.

I was in an incoming call center. The calls themselves really weren't too bad - it was for a cable company and it was mostly people calling to establish service or transfer service. Tech issues went to another department so we didn't get people bitching too often.

But management had unrealistic goals in place for the agents. Like completing a call within X amount of time. And on high volume call days, they had like 20-30 seconds form hanging up to finish all the documentation and paperwork before they were thrown back in the queue for the next call. And their performance reviews and raises were based on these benchmarks. I was there for a year, and was never able to give anyone a legitimate raise because nobody ever came close to hitting the numbers.