re: How often does an Ambulance go to the wrong address…..

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It don't seem like it do but it does.

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thanks, Oscar.

It’s incredible how slow Acadian ambulance is. I’ve seen them get out for an emergency and they just stroll around with no urgency. Last year my uncle had to go by ambulance. They left, his wife got some things together and beat them to the hospital by 10 minutes

request the 911 transcript...and make sure this person who messed up never does that again...

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Pretty easy to find the golf course since that was location given. Also, I never got lost at English Turn (On the west bank) and found myself at Audubon Park( in the city)

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I am not saying the EMS service was not negligent, but we train our team to share the address before anything else when contacting 911. I oversee emergency management.

Lots of other things we do (like sharing our maps, inviting the teams, etc.) but the first words out are always a physical address.

The driver used Siri to set the directions. Siri heard Audubon instead of English Turn.

Gotcha! Audubon phonetically sounds exactly like English Turn.

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So if my brother is suffering a stroke and 911 dispatch is insisting on a physical address, I would lose my shite.

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What? Why? Of course you want a physical address. Half the dispatchers and people that work for those ambulance services are probably not originally from the area or they don't play golf. I don't play golf, we have golf courses all around city I worked in and I couldn't tell you the name and location of any of them. I know where golf courses are at, I don't know the names and which names are in which locations. For a business, preferably you get the exact physical address and the name of the business.

Driving downtown for an example, where you're trying to find numbers on businesses that aren't labeled, or small arse business signs packed in an area of 40 different businesses and dealing with traffic and parking can make it a nightmare. I have no idea what happened in your brother's situation, I'm just glad he's ok. It could have been the medic crew's fault, the dispatcher, or whoever called it in. None of us will ever know the truth.

Mistakes of course get made. But if someone is calling dispatch and panicking it can also be hard for dispatch to get all the correct information. It's not like the tv shows and movies, I wish it were. I don't know much about dispatch or private ems, aside from when I was a flight medic. On ground ambulances, I've only done fire side, but overall it's similar regarding how dispatch and what technology we have to respond with. I used a damn paper map, frick that phone.

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So if my brother is suffering a stroke and 911 dispatch is insisting on a physical address, I would lose my shite.

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Well, the process is for this exact reason. They went to the wrong location.

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First words out by whom?

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The caller - “We need an ambulance to XYZ. Dispatch will route before even knowing the situation. That’s why we focus on getting an address out.

Glad your brother is ok.

This is the only thing that makes sense. It should be and will be investigated by the 911 Communications department. If the correct information was given, it’s on the call taker that input the information. The ambulance and others in that room have to rely on what the call taker inputs as far as location and cause for medical attention. If that other golf course is in the area that call center dispatches for, no one else in the room would know they were dispatching to the wrong address as calls come in to your headset and aren’t available to be heard by anyone other than the shift supervisor. For a call like that, there wouldn’t really be a reason for the supervisor to listen to verify location unless the call taker requested it or the call taker was struggling with the call itself.