Entergy People or other people who work power lines

Just change electricity providers. That will show them!

Is it the service line going from the pole to your house? Because if it is, that dude is correct. It's your issue.

Both, pole to pole outside my fence and from the pole to my house. I have limbs touching the line and some are dead it appears in the tree.

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Are my only options to pay for a private company to deal with this or call back and get someone more competent?

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It sounds like the wire is on you side of the utility vs property owner maintenance divider.

if that is the case it is up to the owner to protect the line.....will need to hire a professional tree service that is licensed and bonded....

The service wire that comes to your house from the pole is yours to maintain. Someone earlier said to let the tree fall on it and Entergy will come...that's only if it doesn't rip down your weatherhead or meterbase. If that happens, you'll have to hire an electrician to fix before they will run your service again and that will also require permitting in most parishes.

My advice. Hire a professional tree trim crew with experience trimming for service wire. Unless you want the whole tree down. Then you'll have to get the service wire taken down and put back once the tree is out.

If you are responsible, then it is a service wire from the transformer to the meter. I work for an electric Co-op and we routinely trim the tree in this situation to help our Member, but it is not our obligation. You should never cut trees around power lines, even if this is an insulated secondary service wire. A couple of years ago, we had a Member trimming trees near the primary line with a pole saw while on an aluminum ladder. Once the saw cut through the limb, the saw touched the primary wire and the Member was electrocuted and lost his life. Also, tress have been known to conduct electricity and people have been electrocuted even though they did not come close to the conductor.

You should call a tree trimming contractor f Entergy won't assist you. Also, you might want to read the tariffs and see where their ownership ends. If it ends at the meter and your meter is on the house then they are responsible for maintaing vegetation up to the meter.

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Are my only options to pay for a private company to deal with this or call back and get someone more competent?

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You tried it the civil way. Go full Karen on them. Start posting about your experience on every social media platform. Make sure to tag them in it. Post two or three times a day. It'll be trimmed by Monday. Serious answer.

Tell them YOU’RE going to cut down the tree yourself- they’ll come.

Are you certain it's a powerline? I had a line that was low, called CLECO who I have. A guy came out and told me it was a telephone line. He grabbed so I'm pretty certain he was right.