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Message
re: Chase Bank just cancelled my accounts because of my discrimination!
Posted on 7/21/23 at 1:13 am to windmill
Posted on 7/21/23 at 1:13 am to windmill
That’s why I love the credit unions.
Big banks treat you like crap. You either fall in line or find another place to bank.
Small banks make moves to get bought up so they can line their pockets. Credit unions are non-profits so you typically see a little reward with rates at least.
Big banks treat you like crap. You either fall in line or find another place to bank.
Small banks make moves to get bought up so they can line their pockets. Credit unions are non-profits so you typically see a little reward with rates at least.
1
Posted on 7/21/23 at 2:49 am to belowmebama
Ive been in banking for almoat 30 years and we've closed client accounts but only for extreme customer actions or abusive language. Not denying your experience here.
Also, the calls to these centers are recorded.
Also, the calls to these centers are recorded.
Posted on 7/21/23 at 3:06 am to dietcoke7
quote:
The guy from the PI proceeds to tell me that I did not make the payment and he threatens account cancellation. I told him I can see the payment on my screen. He repeats his threat. I said I want to talk to someone who speaks English as a native language. I had to get through two more people before finally a supervisor in Florida who speaks English.
I love how the Chase guy is reported to “threatens account cancellation” and then “repeats his threat.” Meanwhile, you calmly state that you “want to talk to someone who speaks English as a native language.”
I’m willing to bet you were being an a-hole on the phone. Painting everything chase says as “threatening”, and painting a rosy picture of your side of the conversation—that makes me question the other part of the story. Not saying that would justify the reported response from Chase. Have you tried taking out $100 from the ATM just to see if it works?
Posted on 7/21/23 at 3:35 am to dietcoke7
So they hire a horrible speaking English employee that you can hardly understand which as an employer was pretty dumb thing to do and horrible customer service, and that racist? I’d lawyer up and sue the shite our them for defamation of character.
Posted on 7/21/23 at 4:58 am to dietcoke7
Stop using big banks, use local community banks and credit unions for as much in loans as you can (although they aren't really in the mortgage lending business as much as an actual bank), but open an account at a big bank with just enough to have a presence there, get your loan for the house and do everything else through Gulf Coast or Red River or a million other local banks/Credit Unions close to you that will know your name when you walk in and treat you like a person and not a number on a screen.
This post was edited on 7/21/23 at 5:00 am
Posted on 7/21/23 at 5:02 am to mattchewbocca
quote:this was my exact experience last week with Chase customer service
a horrible speaking English employee that you can hardly understand which as an employer was pretty dumb thing to do and horrible customer service
Posted on 7/21/23 at 5:13 am to DellTronJon
don't look now, but a liberal is in the house!
Posted on 7/21/23 at 5:38 am to LeMarteau
quote:
Welcome to the new clown world. This is outrageous.
Yep. This is the world the democrats have created and the rest of us are just having to suffer through it.
Posted on 7/21/23 at 6:17 am to dietcoke7
If this is true - they should have the calls recorded if this is recent - follow proper channels, be very patient, ask for the recordings…and if you don’t get answers or results you want get an attorney if it’s that important to you.
Posted on 7/21/23 at 6:25 am to saint tiger225
quote:
They aren't going to cancel for what you have described to us.
Yes they will. Most companies who outsource work to BPOs(Business partner organizations) have a 0 tolerance policy and consider asking for someone who speaks better English as a form of abuse from the customer. My company gives our phone advocates the right to request the customer stop using such language on the first offense, disconnect the contact on the second, and will remove you as a customer if it goes past 3-4 documented events.
Posted on 7/21/23 at 6:37 am to tonydtigr
quote:
Problem was, I went to Hibernia, which then changed to Whitney.
Hibernia was acquired by Capital One.
Posted on 7/21/23 at 6:44 am to dietcoke7
Credit union, there will be no issues
Also call your congressman.
Also call your congressman.
Posted on 7/21/23 at 7:08 am to mattchewbocca
quote:
I’d lawyer up and sue the shite our them for defamation of character.
There is no defamation unless they told other people that OP was a jerk and damaged his reputation. If they just cancelled his accounts and told no third-parties, that's not defamation.
Posted on 7/21/23 at 7:52 am to dietcoke7
Still haven’t answered with the date, time or name of the persons you spoke to.
I have never worked for Chase. I have done work for them. I think your story is missing some value in it mainly you playing the innocent card.
Chase records and reviews their customer calls. Especially true of complaints. Since yours was escalated to multiple people it’s reviewed within days.
They have scripts that they read off of. Reviews test that and anyone deviating from script won’t last long. The phone people know this because it’s drilled into their head almost daily. In my experience people overseas are terrified of losing their job thus follow the script.
They’re not allowed to make threatening comments. That too is drilled into their head daily. In fact when complaints go sideways the script becomes more important and that’s where the handoffs come in. They may in fact close your account but the responses will be on script and without threat.
They do drop customers if they are abusive. This is where you are likely not giving a complete story.
I have never worked for Chase. I have done work for them. I think your story is missing some value in it mainly you playing the innocent card.
Chase records and reviews their customer calls. Especially true of complaints. Since yours was escalated to multiple people it’s reviewed within days.
They have scripts that they read off of. Reviews test that and anyone deviating from script won’t last long. The phone people know this because it’s drilled into their head almost daily. In my experience people overseas are terrified of losing their job thus follow the script.
They’re not allowed to make threatening comments. That too is drilled into their head daily. In fact when complaints go sideways the script becomes more important and that’s where the handoffs come in. They may in fact close your account but the responses will be on script and without threat.
They do drop customers if they are abusive. This is where you are likely not giving a complete story.
Posted on 7/21/23 at 7:56 am to ELLSSUU
quote:
My dads best friend had his CC cancelled by chase while he was on the road for business. He is a very wealthy guy. He had a 15 million dollar investment account with Chase at tge time.
The investment advisor said they cancelled his credit cards because he paid the balance off every month.
Someone during this story chain is stretching the truth.
Posted on 7/21/23 at 7:57 am to dietcoke7
If it is as you state, congratulations on your impending settlement.
Posted on 7/21/23 at 8:20 am to dietcoke7
Get a couple of those cheap hearing amplifiers (hearing aid looking things) and then wear them to your meetings with Chase and claim they are going against the Americans with Disabilities Act by acting against you having a hard time understanding non-English speakers contact you. 
Posted on 7/21/23 at 8:22 am to dietcoke7
File a compliant with the CFPB. It is a liberal federal government agency but they typically side with the consmer no matter what.
Complain about discrimination. Mention UDAAP (Unfair Deceptive Acts and Practices) and explain how there was no prewarning before freezing you out of your accounts and the burden it will place you under to move all of your preauthorized payments and deposits, all because you prefer to speak to someone based on the language the speak well - NOT their race or nationality.
You've been with them for 40 years so you may also be considerded a senior. If so, mention elder financial abuse. Abuse stems from being unable to pay your bills and bring up suspected age discrimination.
CFPB, UDAAP, Elder financial abuse get the immediate attention of the bank's Compliance department and sometimes can trigger an audit of the bank's compliance log by the CFPB or the OCC.
From: Former Bank Chief Audit Executive and current community bank risk management consultant.
Complain about discrimination. Mention UDAAP (Unfair Deceptive Acts and Practices) and explain how there was no prewarning before freezing you out of your accounts and the burden it will place you under to move all of your preauthorized payments and deposits, all because you prefer to speak to someone based on the language the speak well - NOT their race or nationality.
You've been with them for 40 years so you may also be considerded a senior. If so, mention elder financial abuse. Abuse stems from being unable to pay your bills and bring up suspected age discrimination.
CFPB, UDAAP, Elder financial abuse get the immediate attention of the bank's Compliance department and sometimes can trigger an audit of the bank's compliance log by the CFPB or the OCC.
From: Former Bank Chief Audit Executive and current community bank risk management consultant.
Posted on 7/21/23 at 8:22 am to dietcoke7
Bro, just go start your own bank . Problem solved
Posted on 7/21/23 at 8:42 am to dietcoke7
quote:Has Noone asked about this weirdness? Do you hold all of your wife's credit cards? Do you keep her passport too?
About two months ago wife(no pics) going on trip. I handed her one of our Chase cards to use on trip. Inadvertenly, I gave her one that had been dormant for years, I had forgotten we even had it.
quote:Are you sure this wasn't accompanied by some colorful language? You know this call was recorded and probably evidence 1 to close your accounts.
I asked for my account to be flagged that I only be contacted by English speaking Chase employees.
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