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re: Calling Customer Service and getting an Indian Call Center
Posted on 8/6/25 at 6:13 pm to boxcarbarney
Posted on 8/6/25 at 6:13 pm to boxcarbarney
When our IT Help Desk got moved to India, everytime I called, I got helllllo, this is Bobby. What are the odds they were all named
Bobby? Thankfully a Chat Option was added, otherwise, I’d have just done without a computer.
Bobby? Thankfully a Chat Option was added, otherwise, I’d have just done without a computer.
Posted on 8/6/25 at 6:20 pm to greygoose
quote:
I had to scour the web to find a number for Amazon. When I finally got a live person on the phone, it was "Zafar" and he was very difficult to understand.
I just had to deal with these mfers last week. I was not happy to say the least and I let them know it.
Posted on 8/6/25 at 6:23 pm to JetsetNuggs
quote:
eighty & T, my
It really does come across sounding like that
Posted on 8/9/25 at 10:15 am to boxcarbarney
You can pretty much do everything online these days, thus the route I take.
Posted on 8/9/25 at 10:33 am to boxcarbarney
Hers’s a little known fact for ya…You have a right to ask to be transferred to an English speaking rep in the United States. ‘And they have to transfer you.
Posted on 8/9/25 at 10:55 am to boxcarbarney
Kevin from Houston is usually Sanjay from Mumbai
Posted on 8/9/25 at 12:01 pm to billjamin
quote:
find indian call centers to be less annoying than dealing with the DMV. And thats relevant because I believe US based call centers would be full of the same people who work at the DMV
True, we need more Indians at Popeyes too
Posted on 8/9/25 at 2:24 pm to Lou Loomis
quote:
Hers’s a little known fact for ya…You have a right to ask to be transferred to an English speaking rep in the United States. ‘And they have to transfer you.
Can you tell me where I can find this documented as a “right” of mine?
If an English-speaking representative doesn’t exist, where shall they send you?
This post was edited on 8/9/25 at 2:25 pm
Posted on 8/9/25 at 2:28 pm to boxcarbarney
Just started a thread on Poli Board….use Crutchfield if you need electronics…all domestic, American male support….its great
Posted on 8/9/25 at 2:40 pm to boxcarbarney
quote:
Then you get the heavily accented Indian with a strangely Anglo sounding name
I had one from Cox years back named Rodger. There was no way in hell his real name was Rodger.. But I wonder if they assign them a name when they get hired?
Posted on 8/9/25 at 6:04 pm to JetsetNuggs
quote:
Dank you for calling eighty & T
Dear god, I've had this exact experience more times than I can count. It was literally the last straw that drove me to go to great lengths to remove all AT&T services from my home
You might have to deal with Da'Quan or Jadacia on the phone every so often, but Boost Mobile has been a haven by comparison. They don't frick around, and are used to a certain 'clientele' so they offer free shite constantly
Posted on 8/9/25 at 7:17 pm to Power-Dome
quote:
Now they are going to phillipino call centers and they very hard to understand
I actually kind of like their accents .. and having dated a couple of Filipina call center girls myself, i can tell you that in person most of them are super cute .
Recently had my first experience with customer service AI and it sucked .. i had made an international reservation thru Booking dot com and needed to make a change .. my questions were really specific and of course it seems like the AI ‘agent’ is only capable of handling very common , broad questions .. maybe the AI will improve dramatically , but I can’t see it happening in the near future .
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