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Turbotax 2019 CD (windows 10 version) problems?

Posted on 1/17/20 at 12:12 pm
Posted by Nawlens Gator
louisiana
Member since Sep 2005
5909 posts
Posted on 1/17/20 at 12:12 pm
I've used Turbotax for years with great results but I'm seeing many complaints from users of Turbotax 2019. Many are complaining about problems with the activation code not working correctly making the software unusable. Intuit seems to downplay the complaints in their online responses offering solutions that don't work.

Has anybody used TT 2019 CD for Windows 10 with success? If the problems aren't fixed (I think Rev 13 is the most recent) I may have to use different software. Any advice appreciated.

Sorry if this is the wrong forum.
Posted by Upperdecker
St. George, LA
Member since Nov 2014
31781 posts
Posted on 1/17/20 at 1:06 pm to
Relevant topic. I don’t have an answer but I was about to buy it
Posted by Chef Free Gold Bloom
Wherever I’m needed
Member since Dec 2019
1364 posts
Posted on 1/17/20 at 1:12 pm to
I have her more problems with Windows 10 than any other operating system ever. It seems like most programs have problems with it. I hate it .
Posted by PearlJam
NotBeardEaves
Member since Aug 2014
13908 posts
Posted on 1/17/20 at 1:47 pm to
Why the CD instead of online? Security?
Posted by LEASTBAY
Member since Aug 2007
15652 posts
Posted on 1/17/20 at 3:54 pm to
I didn't know they still had software on a CD. Can you try uninstalling and download from the internet and using the key?
Posted by Nawlens Gator
louisiana
Member since Sep 2005
5909 posts
Posted on 1/17/20 at 3:58 pm to

I haven't bought it yet and I'm looking for feedback advice from someone who has.

Posted by VABuckeye
NOVA
Member since Dec 2007
37497 posts
Posted on 1/17/20 at 4:50 pm to
CD? It's a freaking download.
Posted by MikeBRLA
Baton Rouge
Member since Jun 2005
16896 posts
Posted on 1/17/20 at 8:41 pm to
quote:

CD? It's a freaking download.


I didn’t know they had a CD or download version still. I’ve used the web based online version for 10 years or so now.
Posted by Auburn80
Backwater, TN
Member since Nov 2017
8864 posts
Posted on 1/17/20 at 9:00 pm to
I downloaded it and haven’t had any problems. I haven’t done much since I don’t have my W-2 yet, but it imported last year just fine.
Posted by ReyCamino
70116
Member since Feb 2019
86 posts
Posted on 1/17/20 at 9:10 pm to
Not the CD but downloaded, installed, activated and updated it with no issues.
My son got his W2 so I started doing his taxes. Waiting on a couple of 1099's before I can file.

Also downloaded TT 2019 Business but haven't even started with that one yet. All I've done is install it.
Posted by Joshjrn
Baton Rouge
Member since Dec 2008
29889 posts
Posted on 1/17/20 at 9:54 pm to
quote:

I have her more problems with Windows 10 than any other operating system ever. It seems like most programs have problems with it. I hate it .


You’re using old, propriety software, aren’t you?
Posted by Nawlens Gator
louisiana
Member since Sep 2005
5909 posts
Posted on 1/17/20 at 10:21 pm to
I've always bought the CD's at Sam's, office depot, etc.
Once installed it updates. I would like to buy it again but many users seem to be having problems with the new activation code system that makes the program unusable. If it works for people here I will buy it (TT 2019) again. Maybe Intuit has revised the software to fix the problem.
Their customer support is too lousy to find out. I'm just looking for feedback.

Thanks!
This post was edited on 1/17/20 at 10:24 pm
Posted by Civildawg
Member since May 2012
9739 posts
Posted on 1/17/20 at 10:47 pm to
I always buy the cd. Me and a couple of friends at work split the cost
Posted by DragginFly
Under the Mountain;By the Lake
Member since Oct 2014
3673 posts
Posted on 1/17/20 at 11:23 pm to
The Premier CD loaded fine for me on Windows 7 ( with a warning that 7 won’t work next year). Haven’t started uploading data yet but it seemed to update just fine.

I like to file the CD with a paper copy of my return.
Posted by lynxcat
Member since Jan 2008
24714 posts
Posted on 1/18/20 at 10:04 am to
Why not use the online version?
Posted by cajuncarguy
On the road...Again!
Member since Jun 2013
3135 posts
Posted on 1/18/20 at 6:44 pm to
quote:

I have her more problems with Windows 10 than any other operating system ever. It seems like most programs have problems with it. I hate it .


I agree with this. Any program or app or website running on Win 10 is problematic.
Posted by nctiger71
North Carolina
Member since Oct 2017
1395 posts
Posted on 1/19/20 at 12:17 pm to
I got the TT CD at Sam's. Have not had any problem with it. I use TT Deluxe.

It transferred 2018's info into 2019; no problems. I have entered expense data but no income data yet other than SS income. I guess the test will come when the financial companies data are available for download.

I buy the CD, rather than a download, because I like having it.

Edit: I have Windows 10.

This post was edited on 1/19/20 at 6:32 pm
Posted by Tigris
Cloud Cuckoo Land
Member since Jul 2005
12820 posts
Posted on 1/19/20 at 7:25 pm to
quote:

Why not use the online version?


Because some of us have ridiculously slow internest.
Posted by nctiger71
North Carolina
Member since Oct 2017
1395 posts
Posted on 1/19/20 at 10:05 pm to
quote:

Why the CD instead of online?

quote:

You can file with TurboTax Free Edition if you have a simple tax return.*

*A simple tax return is Form 1040 only, without schedules 1,2, or 3.

Simple tax situations covered in TurboTax Free Edition include:
W-2 income

Limited interest and dividend income reported on a 1099-INT or 1099-DIV

Claiming the standard deduction
Earned Income Tax Credit (EIC)
Child tax credits


My taxes are not complicated but they are not this simple.
I would have to pay for the online version anyway and I like to have the CD so I can reinstall it if necesssry.

What am I not understanding about TT online?
Posted by Major Dutch Schaefer
Location: Classified
Member since Nov 2011
35273 posts
Posted on 1/20/20 at 9:36 am to
quote:

Has anybody used TT 2019 CD for Windows 10 with success? If


Installed it last night and started inputting data. Seems to be working for me.
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