Started By
Message

How Long Did Your Tankless Water Heater Last?

Posted on 1/23/24 at 9:42 am
Posted by WB Davis
Member since May 2018
2052 posts
Posted on 1/23/24 at 9:42 am
If you've replaced a tankless hot water heater, how many years did it last?

And what brand was it?

According to Navien phone support, our 10-year-old unit might have a cracked heat exchanger.

Navien advertises a 20-year life expectancy, but the very hard water in our area makes that doubtful.

Regardless, different local service techs have all told me that Navien is the best brand if you've got hard water.
Posted by Themicah86
Member since Jun 2023
873 posts
Posted on 1/23/24 at 10:25 am to
You really need to do the descale service. Navien has a stainless steel heat exchanger and most have copper so it should be the longest lasting heat exchanger on the market. That being said any unit is only going to be as good as the maintenance performed. I think they make some inline filters that are supposed to descale the heaters now but im not sure how well they work. If you end up replacing the whole water heater i would suggest adding a softener to your incoming line.
Posted by SloaneRanger
Upper Hurstville
Member since Jan 2014
7646 posts
Posted on 1/23/24 at 11:31 am to
Who services these things? Plumbers?
Posted by AtticusOSullivan
Member since Mar 2016
2255 posts
Posted on 1/23/24 at 11:59 am to
Mine lasted about 3.5 years. Luckily it was still under warrenty. Mine was an American something or other. I wouldnt have one again.
Posted by ABucks11
Baton Rouge
Member since Jan 2012
1141 posts
Posted on 1/23/24 at 12:21 pm to
Mine lasted 8 years and the company went out of business. I was SOL on parts and switched back to tanks.
Posted by Turnblad85
Member since Sep 2022
1139 posts
Posted on 1/23/24 at 12:57 pm to
No help from me OP. I would hope a big company like Navien would stock parts for thier old units for many years. Doesn't seem like a heat exchanger would be too difficult to replace or wildly expensive but I could be way wrong.

I'm letting other people sus out the lifespan and maintenance over a decade or two before I dip my toe in the tankless world. Even if the concept is good, the quality and tech that goes into them could be following the same path as cars, hvac and appliances.

hope you get a good outcome

Posted by Themicah86
Member since Jun 2023
873 posts
Posted on 1/23/24 at 1:38 pm to
quote:

Who services these things? Plumbers?


Yea just call a local plumber, tell them what type you have and ask then if they offer annual service. Should only cost about $100
Posted by ShermanTxTiger
Broussard, La
Member since Oct 2007
10841 posts
Posted on 1/23/24 at 1:59 pm to
Built in 2022. The decision was made for tanked heaters.

So happy I didn't choose tankless. Neighbors complain the temprature and pressure of water is not great.

I drain my tank heaters every 10 months.
Posted by Splackavellie
Bayou
Member since Oct 2017
9798 posts
Posted on 1/23/24 at 2:54 pm to
First tankless lasted 8 years. It was at this point I learned there should be some yearly maintenance. Installed another and plan to get more than 8 on this one.
Posted by alphaandomega
Tuscaloosa
Member since Aug 2012
13501 posts
Posted on 1/23/24 at 4:02 pm to
15 years and still going strong.

Rheem

We do not have hard water.
Posted by WB Davis
Member since May 2018
2052 posts
Posted on 1/23/24 at 4:10 pm to
quote:

You really need to do the descale service.
We descale with commercial tankless flush solution and change the inlet sediment filter (which catches a lot of powdery scale) every 6 months.

Otherwise, with our hard water that Navien tankless water heater ceases to function.

A trustworthy local service contractor swears that with our extremely hard water, a big 4-1/2" x 10" sediment filter on the inlet protects a tankless water heater better than a salt-based water softener system.

Those sediment filter replacement filter cartridges last about 6 months and cost around $11 each on Amazon.
Posted by WB Davis
Member since May 2018
2052 posts
Posted on 1/23/24 at 4:19 pm to
quote:

I would hope a big company like Navien would stock parts for thier old units for many years.
Most Navien repair parts are reasonably priced through dealers like SuppliesDepot.

Navien online documentation is outstanding, and they have an 800 tech support line, staffed by guys with Midwest accents, that homeowners and contractors can call 7 days a week.

Navien is like GE 20 years ago, before GE started to suck.
This post was edited on 1/23/24 at 4:34 pm
Posted by MikeBRLA
Baton Rouge
Member since Jun 2005
16450 posts
Posted on 1/23/24 at 4:47 pm to
my tank water heater is 40 years old,,, seriously.
Posted by Themicah86
Member since Jun 2023
873 posts
Posted on 1/23/24 at 5:04 pm to
quote:

my tank water heater is 40 years old,,, seriously.


You hear stories like that occasionally. I wouldnt mess with it. If it ever goes and you have to replace it your new one wont be lasting 40 years lol.
Posted by HeadyMurphey
Los Santos
Member since Jan 2008
17183 posts
Posted on 1/23/24 at 7:05 pm to
Going on a little over 6 years, no issues yet
Posted by lsuwins3
Member since Nov 2008
1618 posts
Posted on 1/23/24 at 10:51 pm to
25 here. Why mess with a good thing.
Posted by notsince98
KC, MO
Member since Oct 2012
17954 posts
Posted on 1/24/24 at 11:02 am to
quote:

You hear stories like that occasionally. I wouldnt mess with it. If it ever goes and you have to replace it your new one wont be lasting 40 years lol.


With proper maintenance (anode rod replacement and flushes) modern tank water heaters still last a really long time.
Posted by HBomb
Dallas
Member since May 2012
245 posts
Posted on 1/24/24 at 1:50 pm to
I have a 5 year old navien tankless and do the descale/servicing on it myself once a year. There’s a great video on YouTube that goes through the steps.

You’ll need a bucket, sump pump, washing machine hoses and a couple of gallons of vinegar. I did not do it the first couple years and when I dumped the vinegar and it dried on the ground there was a ton of scale. Ever since then I’ve done it yearly and there is not nearly as much.

Really pretty easy if you are at all handy.
Posted by WB Davis
Member since May 2018
2052 posts
Posted on 1/24/24 at 3:12 pm to
quote:

I have a 5 year old navien tankless and do the descale/servicing on it myself once a year.
We use that $20 Rectorseal stuff for the flush. Never had much luck with cleaning vinegar.

ETA: one contractor told us to flush with the unit on for about 20 minutes, then with it off for about 40 minutes. Another said to flush only with the unit off.

Anybody got an opinion on this?

This post was edited on 1/24/24 at 3:34 pm
Posted by HBomb
Dallas
Member since May 2012
245 posts
Posted on 1/24/24 at 9:14 pm to
I’ve only done it with the unit off.
first pageprev pagePage 1 of 2Next pagelast page

Back to top
logoFollow TigerDroppings for LSU Football News
Follow us on Twitter, Facebook and Instagram to get the latest updates on LSU Football and Recruiting.

FacebookTwitterInstagram