re: A bad experience at Pastime yesterday

It's pretty absurd. He decries the mob mentality he believes happens here, but look at what's happening on that post. Groupthink at its finest.

And I love the idiots saying people just complain to get something for free. Um. Who has asked for anything for free? They won't receive my business when I'm in BR.

Any time Smiley Anders is championing your cause, you better take a step back and reevaluate some things.

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So, if the website isn't up to date, how is one to know that the info on the roast beef gravy is still the case?

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I would post my questions on tigerdroppings then wait for the owner's response on the Facebook page.

Either that or write the question down on a napkin then hand it to the cashier.

It's purely defensive management. It's bizarre.

I have members of my family who have the WORST handwriting. I get a note from them and sometimes have to call to get it deciphered. I don't believe for a minute they can read every handwritten order. I'd bet they have to confirm it and write some notes on it themselves when they can't read it.

Randy, that disclaimer on your post is cute. Might want to go back and read your Facebook TOS agreement on their FAQ page.

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Facebook users cannot retroactively negate any of the privacy or copyright terms they agreed to when they signed up for their Facebook accounts nor can they unilaterally alter or contradict any new privacy or copyright terms instituted by Facebook simply by posting a contrary legal notice on their Facebook walls.

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Woah. I didn't read his original post.. just all of the comments .

Just went back and read it all. The disclaimer is

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I and many other restaurateurs do not believe in rewarding these habitual complaining customers who are purposefully looking for a free meal.

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The majority of people on TD refuse a free meal as well.

And regardless, you can't run a customer service business while you basically just said you don't trust your customer to be honest with their complaints. Sure, some people are just looking for a free meal.. and it's up to you to judge that on a case by case basis. It is NOT the norm and it doesn't happen nearly as often enough to actually run on that premise. I cannot believe he ADMITTED that he basically ignores customer complaints because they're just looking for a free meal.

That is the most ridiculous thing I've ever seen.

I'm shocked.

First, he says the customer should have spoken up instead of posting on TD.. then, he says he wouldn't have taken their complaint with any value.

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So I ask each of you, how do you think I should handle this? Let it go? Reply with free meals?

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Hey Randy: I can almost guarantee you that the OP and the posters in this thread do not want anything from you.. free or not.

Randy, you suck!

The old Carson would have made an alter called RandyWesley and "told y'all like it is." Would've had potential to join my uppity chicken and FloridianDog in the FDB troll hall of fame

Bummer to read this. I used to work for them and I was treated really well by management and Mr. Wesley, so I feel the need to stick up for them.
They have really good reason to withhold extra "gravy". First of all it's not gravy, which I think is obvious. its really au jus or tallow. They use the juices of the roast for several menu items. That stuff is valuable to them, and what they leave in the pot is for the poboys. If they gave out extra cups of the juice, the next person would get a rather dry poboy.
Solution: Order the Poboy Sloppy
The poor counter service is what tears me up though. There are a few people still employed there who are guilty of that and its enraging. I can understnd being court with a customer at the bar. Because a bartender really has to hustle and cant put up with somebodys bs. But at the foodcounter the employees should know to be exceedingly polite, downright friendly. It is a novel system but it does make things move fast. Sometimes the girl on the counter tells you to write it down with a rude tone, that freaking killed me to see.
In summation, it is a good place with quality food. Saying theyve got the best roast beef poboy in Baton Rouge is not a ridiculous assertion (Albeit I dont think people in Baton Rouge care about roast beef). If you are actually offended by this story and are persuaded to not eat with them, send me a private message! Hopefully I could persuade you to reconsider.

Well this is a better response that what was being posted on facebook.