Is every airline’s phone customer service as bad as Delta’s right now?

I don’t have a Twitter so I haven’t tried that. Another issue was they weren’t doing call backs. I finally got the option so we’ll see if I ever get a call. It’s not a huge deal. I got an extra day off so I want to move our flight up a day. But if I can’t ever get in touch it’s not the end of the world. There’s people posting on the delta Reddit they’ve been on hold for 8 hours.

Good thing their phone banks are on the ground.

Callback feature ftw

I called yesterday at 9am and selected the callback option.

Got a call at 1030pm as I was laying down to bed...

Oh, what I've heard is to call the Singapore delta number. People have gotten through in 5 minutes, going to try and find the number shortly

+65-6336-3371

I tried to call yesterday morning and hold time was estimated to be over 8 hours. Tried last night around 9 and it was 2.5 hours. I waited on hold until after midnight and gave up.

I also tried the text feature from the app last night and every hour I had to respond if I wanted to keep trying. Fell asleep and it cancelled request when I didn't respond.

This morning I tried texting again around 9 and got a response within the hour. Rep took care of issue within 15 minutes and sent confirmation email.

Until they get staffing levels up, text or twitter is probably best way to go.

Edit - never had a call back option when I called.

It’s not just airlines.

It is pretty much every large company or organization that relies on lots of bodies to handle large call volumes.


Call centers are overwhelmed and under staffed.

Agree that although all airlines are bad, Delta is currently the worst. They usually won’t even offer call-back if wait time is over 4 hours (which it usually is). Total bullshite. I think these airlines that accepted federal financial assistance should have to meet a minimum customer service level.