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Message
So I called Apple about an out of warranty Apple TV 4K
Posted on 5/30/20 at 9:01 pm
Posted on 5/30/20 at 9:01 pm
Screen had gone black and flashing light.
Took them 2 minutes to offer a complete product replacement.
Seems like there are known defects in the Apple TV 4Ks.
Have had tons of product support calls but never an offer of replacement for out of warranty product without even a troubleshoot.
Took them 2 minutes to offer a complete product replacement.
Seems like there are known defects in the Apple TV 4Ks.
Have had tons of product support calls but never an offer of replacement for out of warranty product without even a troubleshoot.
This post was edited on 5/30/20 at 9:02 pm
5
Posted on 5/30/20 at 10:15 pm to DiamondDog
Apple haters on this board are trying to come up with a way you’re getting screwed on this.
Posted on 5/31/20 at 12:51 am to DiamondDog
Nah issues with AppleTV are incredibly rare period, but if you are seeing a flashing light, and unplugging it doesn’t resolve it, there isn’t a way to run diagnostics and the AppleTV 4K doesn’t have a way to attempt software repairs. With stores and many AASP facilities closed it’s just easier to send a replacement device.
Also I suspect they are being looser with CS codes while many stores are shut down for Customer experience, especially if your warranty ended after the March retail shutdown.
Also I suspect they are being looser with CS codes while many stores are shut down for Customer experience, especially if your warranty ended after the March retail shutdown.
Posted on 5/31/20 at 10:20 am to DiamondDog
Thanks for posting, same thing happened to mine
Posted on 5/31/20 at 8:52 pm to DiamondDog
I had one that kept rebooting nonstop. Sent it back. The one I have now works fine. But has issues with the hdmi connection every few weeks. Usually just have to unplug cable, and plug back in
Posted on 6/1/20 at 10:51 am to DiamondDog
Anybody know when they will release a new one Apple TV? Seems like the current unit has been out for a long time now
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