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Anybody ever had home warranty with heater problems

Posted on 11/27/16 at 5:27 pm
Posted by bcwarb
Member since Jun 2008
639 posts
Posted on 11/27/16 at 5:27 pm
?? I am having problems with my heater and have a home warranty. Anybody ever go through this process? If so, any advice would be appreciated.
Posted by djangochained
Gardere
Member since Jul 2013
19054 posts
Posted on 11/27/16 at 5:28 pm to
Lol
Posted by BigAppleTiger
New York City
Member since Dec 2008
10388 posts
Posted on 11/27/16 at 5:29 pm to
If only there was someone to call regarding the warranty that you or the previous owner has paid for.
Posted by Napoleon
Kenna
Member since Dec 2007
69188 posts
Posted on 11/27/16 at 5:29 pm to
contact your home warranty company, they will handle the rest.

Hopefully they send someone other than Sears (A&E)

Posted by OweO
Plaquemine, La
Member since Sep 2009
114038 posts
Posted on 11/27/16 at 5:35 pm to
You are no doubt on the right track by asking the OT.
Posted by Bullfrog
Institutionalized but Unevaluated
Member since Jul 2010
56399 posts
Posted on 11/27/16 at 5:38 pm to
Yes!
They informed me the system was improperly installed and would not pay for anything, after the $50 co-pay.
AHS
This post was edited on 11/27/16 at 5:38 pm
Posted by bcwarb
Member since Jun 2008
639 posts
Posted on 11/27/16 at 5:40 pm to
I am tempted just to handle it myself just to avoid it. Came with the purchase of my house. Thanks folks
Posted by Napoleon
Kenna
Member since Dec 2007
69188 posts
Posted on 11/27/16 at 5:44 pm to
I used to take jobs from AHS, they would instruct us to collect money and then find reasons to disqualify the repair.
Then it would always take two weeks to get approval and then you had to get the parts after approval. I stopped doing it because people were upset with me when my hands were tied.

I hated being the "bad" guy.

If your appliance is exposed to elements, outside or in an unattached building they would refuse to pay out. A lot of people had machines in the sheds and things like that. I would lie for them and say it was in the house. Fridges in the garage and second fridges were never covered and again depending on the customer I would fudge things so they would be covered. But after approval it still took be 30-60 days to get paid so warranty installs always got the lowest priority because I made less on them and took so long to get paid.
I hated collecting the money then had to deal with a customer who was upset that they couldn't get their unit fixed.

I couldn't not collect, as hell I have a business to run and service fees are important to collect.


Unless you have mostly high end appliances I would say home warranties aren't worth it at all.
If you have GE Monogram stuff 100% BUY A WARRANTY NOW!


This post was edited on 11/27/16 at 5:46 pm
Posted by creolechef
Member since Mar 2008
302 posts
Posted on 11/27/16 at 5:45 pm to
Had replaced last year with ahs. Old system had rusted heat chamber. They paid to replace and install new furnace. I had to pay for additional items to bring up to code since old until was about 20 years old. About $1000 out of pocket.
Posted by La Cucaracha
Lafayette
Member since Oct 2016
384 posts
Posted on 11/27/16 at 6:04 pm to
Napoleon, I am a college student who has a warranty with AHS in case anything big happens. In your opinion, is it really worth keeping? I replaced my refrigerator myself last summer because I was sick of their runaround. They called me and offered to replace it - if I paid for it. I told them no, that's what I pay them for. After arguing back and forth for over an hour, I ran to Sears and bought a Kenmore Elite.
Posted by Napoleon
Kenna
Member since Dec 2007
69188 posts
Posted on 11/27/16 at 6:14 pm to
It's not worth it unless you have mostly $1000 plus appliances and really high end fridges. They are not in the business of paying out for repairs promptly.

I do not like home warranties and would never deal with a home warranty company again. But there are some cases when it is worth it.

Also what is your deductible? If it's more than $75 it's almost never worth it. A lot of great repairmen will only charge $60-75 to come out and diagnose and most appliance repairs are less than $300 total (even when getting into major repairs) Home warranties cost a good bit more than $300 a year so if you just saved the amount you would pay them you would be better off. The big if would be if you have Dacor, DCS, Sub_Zero and GE Monogram, where repairs can get into the 800's easily.

Kitchen Aid has a built in fridge that has a control board that is $975 for the part. Luckily there is a company in Illinois that will repair it for $175 and warranty the repair for a year, but unless you have home warranty, high end appliances can shock you.

It is very rare to have two appliance break in a year. If one appliance broke a year, you would be better not having a warranty.

You will also get a lesser service from companies because they won't make nearly as much per job. I like to profit at least $100 per repair for the most part with warranty my profit was closer to $65-70 so of course those jobs would get pushed back. Larger companies do the same thing.

They are great if you aren't paying for them, but again unless you have $10k worth of appliances in your house, it's rarely worth it.

Though there are people who are very happy with them. I will say I think Old Republic was better than AHS.

Those are the only two I dealt with.

Posted by La Cucaracha
Lafayette
Member since Oct 2016
384 posts
Posted on 11/27/16 at 7:48 pm to
I pay them about $700/year. Contract ends next month. After what you've just said, I'm canceling. Now I know why I have to badger the plumber, who doesn't do the best job!

Edited to say thank you very much. I have felt like I was being ripped off since shortly after I renewed after the seller's warranty a year after I bought this house. Like I said, I'm a college student (divorced) who is currently on a fixed income, so I looked at it as a safety net in case something big happened.
This post was edited on 11/27/16 at 7:53 pm
Posted by Wrestler171
Member since Apr 2010
875 posts
Posted on 11/27/16 at 8:14 pm to
So would a leaking dish washer be fixed by the warranty? Glad to hear I have the better of the two you have dealt with.
Posted by Capital Cajun
Over Yonder
Member since Aug 2007
5527 posts
Posted on 11/27/16 at 8:23 pm to
Call in a claim. Do it now so you can get on their techs schedule. A lot of times you can get next day service. They come out troubleshoot, and repair on the spot if they can. If there is a replacement required, they usually take care of it within a couple days. Be very careful about the required " code updates" from their contractors. Sometimes it's best to have them buy you out of the broken equipment.

I have AHS and had a rusted out a/c coil so in lieu of having it replaced with a new R22 coil plus the $500 in code updates I had them buy me out. I got a check for $1700 on a 17 year old system. Put in a new R410a set up for 6k.

Just had one of my water heaters go out. The ok'd the replacement but I needed 1k on "code updates". I told them no thanks and requested the buy out. They gave me $380 and I had a new one installed for $440.

I feel like I got my $600 worth on the policy.

This post was edited on 11/27/16 at 8:35 pm
Posted by Latebloomer
Passing through
Member since Jul 2012
262 posts
Posted on 11/27/16 at 9:16 pm to
How old is your heating and air conditioning systems. I've had both warranties with both companies and they can be annoying to work with but saved me a bundle when I had 2 air handlers replaced at the same time. Think the repairman fudged that one a bit. Old Republic gave me $1000 toward replacing my refrigerator about 18 months ago. I don't have one at the moment because everything is fairly new.
Posted by Spankum
Miss-sippi
Member since Jan 2007
56103 posts
Posted on 11/27/16 at 9:37 pm to
my experience with home warranties is that they do save you a bit of trouble and effort. they have folks that they keep pretty busy, and can get them out quickly in an emergency.

the bad thing is that they typically push the technicians to do things as cheaply as possible and not necessarily the way that I would always do it...for instance, if your air conditioner leaks down, they may just have someone refill it with refrigerant instead of spending a day or two tracking down and repairing the leak.

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