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Started By
Message
Thousands of Verizon customers are battling data over-limit fees
Posted on 9/12/16 at 8:35 am
Posted on 9/12/16 at 8:35 am
quote:
A week ago, I wrote about a sudden surge, in my family's cell phone data through Verizon. In my unscientific survey that lasted one week in late August, every friend and acquaintance I asked said they were having the same problem: Their monthly data use had been soaring in recent months for no apparent reason. For some people, using more data meant hefty over-limit fees, often amounting to $50 or $100 or $200 extra a month.
quote:
If you're getting hit by data over-limit charges, you might take comfort knowing you're not alone, no matter what Verizon tells you. And you may be encouraged by a couple of things: I've gotten a few answers this week. And I'm looking for a lot more.
quote:
But there's bad news, at least for now: I talked to two managers in Verizon's corporate office for 95 minutes late Friday. My family's use has basically doubled from 8 GB to 16 GB a month from February to July. Verizon conducted a "data utilization review" of my family's four lines. They insist they have no idea what's causing skyrocketing data for my family, or for many of you either.
quote:
We're curious too," said Verizon Customer Service Supervisor Dama Galceran, who works in the company's executive offices. "We want to ensure everything is reporting accurately, not just for you but for all of our customers.
quote:
Data is being used when their phones are off.
quote:
Data is being used when the phone's owner has died.
quote:
Another irate Verizon customer is Barb McCullough of Parma Heights, Ohio. She has an old flip phone that can't use data. Data is blocked on the line. But Verizon says her phone is using data. Granted, the amounts are minuscule -- 1.02 MB a month (not GB, but MB). But this "data usage," which seems impossible, makes her skeptical of her entire bill from Verizon. The company can't explain why a "dumb" phone with no data capability is registering data.
quote:
If you think I'm cynical about this bizarre situation, you're right. This is is the same company that in 2010 admitted it overcharged 15 million customers for data they didn't really use. Verizon had to pay out $80 million to the Federal Communications Commission and valued customers.
Full Story
This post was edited on 9/12/16 at 8:37 am
Posted on 9/12/16 at 8:38 am to Will Cover
So does that balance out with ATT now having no service during disasters?
I wish Google Fi would hurry up and do family plans with discounted data with higher usage clients.
I wish Google Fi would hurry up and do family plans with discounted data with higher usage clients.
Posted on 9/12/16 at 8:40 am to Will Cover
Verizon got all you baws
AT&T is cutting my bill in half this month.
AT&T is cutting my bill in half this month.
Posted on 9/12/16 at 8:42 am to Will Cover
Well damn. No wonder they were so quick to cover everyone for data during the floods. They had already charged you poor frickers for it in July.
Posted on 9/12/16 at 8:42 am to Will Cover
this is the day that was coming when all the carriers started moving away from unlimited plans
between ever increasing ad data usage and app data usage, limiting cellular data is unfair and unsustainable. Time to go back to unlimited data for every cell plan
just wait until 5g is pushed out and your whole 2gb cell plan can be used up in a few seconds
between ever increasing ad data usage and app data usage, limiting cellular data is unfair and unsustainable. Time to go back to unlimited data for every cell plan
just wait until 5g is pushed out and your whole 2gb cell plan can be used up in a few seconds
This post was edited on 9/12/16 at 8:44 am
Posted on 9/12/16 at 8:49 am to Will Cover
We had the same problem with Verizon the last few months. Just got a notification over the weekend that we had used 90% of our data, but we have never had an issue before because we are almost always on Wi-Fi.
Posted on 9/12/16 at 9:06 am to Will Cover
Verizon and AT&T has been fricking up lately.
Sprint with unlimited everything ftw.
Sprint with unlimited everything ftw.
Posted on 9/12/16 at 9:09 am to Will Cover
I have Verizon. Since March, I've had to up my data limit twice because my usage rate has soared with no explanation.
Posted on 9/12/16 at 9:28 am to Will Cover
Happened to me when I had to switch from unlimited to 6gb plan. In the history of phone internet, I hadn't gone over 6gb, so I got that.
First month after switch = 9gb
Second month after switch = 16gb
Third month after switch = on track to hit 21gb
I called and bitched a bunch, and magically I haven't ever gone over 6gb since with the same exact usage patterns. They tried to pull a fast one on old hammer, but I caught them
First month after switch = 9gb
Second month after switch = 16gb
Third month after switch = on track to hit 21gb
I called and bitched a bunch, and magically I haven't ever gone over 6gb since with the same exact usage patterns. They tried to pull a fast one on old hammer, but I caught them
Posted on 9/12/16 at 9:39 am to Will Cover
Those bullshite data overages were a big reason I dropped Verizon and went with AT&T.
Only had two lines, a large plan, we're religious about using WiFi, and we're still getting dinged for overages every month. Ridiculous.
Only had two lines, a large plan, we're religious about using WiFi, and we're still getting dinged for overages every month. Ridiculous.
Posted on 9/12/16 at 9:48 am to Will Cover
quote:
Thousands of Verizon customers are battling data over-limit fees
Count me in... We have 6 gigs. I have my son's and wife's phones operating on wi-fi only. I know I don't use up 6 gigs of data per month.
I do believe they are screwing their customers. We could be sitting around not even on our phones and we all get the text message saying we are down to 10% of our data plan.
Posted on 9/12/16 at 10:04 am to Will Cover
I've used around 12GB/month for about 2 years now. When they rolled out the new plans I went to 16GB/month because every so often I'd go over the 12GB by a little.
I'm not sure how it happened but last month I only used 3GB and my usage pattern hasn't changed that drastically that I can tell. Now after rollover I have over 30GB to use this month ...I love Verizon.
I'm not sure how it happened but last month I only used 3GB and my usage pattern hasn't changed that drastically that I can tell. Now after rollover I have over 30GB to use this month ...I love Verizon.
Posted on 9/12/16 at 10:21 am to Will Cover
you can get a warning text before you get even near going over.
i have verizon
i have verizon
This post was edited on 9/12/16 at 10:22 am
Posted on 9/12/16 at 10:31 am to Will Cover
No issues with my data and Verizon. Sucks for you guys.
Posted on 9/12/16 at 11:16 am to Will Cover
I've noticed that my usage has about doubled the last cpl mos with no changes in routine. We would never even come close to going over and have gone over by 1GB or less the past two cycles and are on pace again this cycle. This is after usually having several GB left.
Because the overages were so small, Verizon has not charged for them (after calling them) but I have actually cut back on my usage and still see my data usage on the increase.
I was going to make a thread asking if anyone else had noticed this.
I love Verizon service as I never have a dropped call and there are only a cpl of remote areas that I can even think of where I don't get service but if this shite doesn't stop I may have to switch.
Because the overages were so small, Verizon has not charged for them (after calling them) but I have actually cut back on my usage and still see my data usage on the increase.
I was going to make a thread asking if anyone else had noticed this.
I love Verizon service as I never have a dropped call and there are only a cpl of remote areas that I can even think of where I don't get service but if this shite doesn't stop I may have to switch.
Posted on 9/12/16 at 12:18 pm to Will Cover
I'm somehow about to be over my limit with AT&T despite traveling out of the country and having my phone in airplane mode for a week. Good times
Posted on 9/12/16 at 1:10 pm to Will Cover
Used 8 gigs last month, paid no overage fees
Have sprint
Have sprint
Posted on 9/12/16 at 2:26 pm to Will Cover
I know I'm probably wrong .. But I'll throw it out there .. In June this year Netflix was throttling there service to Verizon and att. They said in July they would be doing away with that practice in July .. Could that be some of the reason and people not being aware of the changes..
The flip phone deal I have zero explanation for.
The flip phone deal I have zero explanation for.
Posted on 9/12/16 at 2:36 pm to Will Cover
I saw a Verizon ad the other day and it said you get 20GB of unlimited data.
Wut?
How can it be unlimited if you only get 20GB?
Wut?
How can it be unlimited if you only get 20GB?
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