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Thousands of Verizon customers are battling data over-limit fees

Posted on 9/12/16 at 8:35 am
Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38678 posts
Posted on 9/12/16 at 8:35 am
quote:

A week ago, I wrote about a sudden surge, in my family's cell phone data through Verizon. In my unscientific survey that lasted one week in late August, every friend and acquaintance I asked said they were having the same problem: Their monthly data use had been soaring in recent months for no apparent reason. For some people, using more data meant hefty over-limit fees, often amounting to $50 or $100 or $200 extra a month.


quote:

If you're getting hit by data over-limit charges, you might take comfort knowing you're not alone, no matter what Verizon tells you. And you may be encouraged by a couple of things: I've gotten a few answers this week. And I'm looking for a lot more.


quote:

But there's bad news, at least for now: I talked to two managers in Verizon's corporate office for 95 minutes late Friday. My family's use has basically doubled from 8 GB to 16 GB a month from February to July. Verizon conducted a "data utilization review" of my family's four lines. They insist they have no idea what's causing skyrocketing data for my family, or for many of you either.


quote:

We're curious too," said Verizon Customer Service Supervisor Dama Galceran, who works in the company's executive offices. "We want to ensure everything is reporting accurately, not just for you but for all of our customers.


quote:

Data is being used when their phones are off.


quote:

Data is being used when the phone's owner has died.


quote:

Another irate Verizon customer is Barb McCullough of Parma Heights, Ohio. She has an old flip phone that can't use data. Data is blocked on the line. But Verizon says her phone is using data. Granted, the amounts are minuscule -- 1.02 MB a month (not GB, but MB). But this "data usage," which seems impossible, makes her skeptical of her entire bill from Verizon. The company can't explain why a "dumb" phone with no data capability is registering data.


quote:

If you think I'm cynical about this bizarre situation, you're right. This is is the same company that in 2010 admitted it overcharged 15 million customers for data they didn't really use. Verizon had to pay out $80 million to the Federal Communications Commission and valued customers.



Full Story
This post was edited on 9/12/16 at 8:37 am
Posted by Hu_Flung_Pu
Central, LA
Member since Jan 2013
22232 posts
Posted on 9/12/16 at 8:38 am to
So does that balance out with ATT now having no service during disasters?

I wish Google Fi would hurry up and do family plans with discounted data with higher usage clients.
Posted by Chuker
St George, Louisiana
Member since Nov 2015
7544 posts
Posted on 9/12/16 at 8:38 am to
AT&T Bruh
Posted by civiltiger07
Baton Rouge
Member since Dec 2011
14062 posts
Posted on 9/12/16 at 8:40 am to
Verizon got all you baws

AT&T is cutting my bill in half this month.
Posted by Fratigerguy
Member since Jan 2014
4751 posts
Posted on 9/12/16 at 8:42 am to
Well damn. No wonder they were so quick to cover everyone for data during the floods. They had already charged you poor frickers for it in July.
Posted by baytiger
Boston
Member since Dec 2007
46978 posts
Posted on 9/12/16 at 8:42 am to
this is the day that was coming when all the carriers started moving away from unlimited plans

between ever increasing ad data usage and app data usage, limiting cellular data is unfair and unsustainable. Time to go back to unlimited data for every cell plan

just wait until 5g is pushed out and your whole 2gb cell plan can be used up in a few seconds
This post was edited on 9/12/16 at 8:44 am
Posted by crap4brain
Louisiana
Member since Sep 2004
2511 posts
Posted on 9/12/16 at 8:49 am to
We had the same problem with Verizon the last few months. Just got a notification over the weekend that we had used 90% of our data, but we have never had an issue before because we are almost always on Wi-Fi.
Posted by DBeaux225
Baton Rouge
Member since Aug 2012
9510 posts
Posted on 9/12/16 at 9:06 am to
Verizon and AT&T has been fricking up lately.

Sprint with unlimited everything ftw.
Posted by PairofDucks
Member since Jul 2016
4992 posts
Posted on 9/12/16 at 9:09 am to
I have Verizon. Since March, I've had to up my data limit twice because my usage rate has soared with no explanation.
Posted by Hammertime
Will trade dowsing rod for titties
Member since Jan 2012
43030 posts
Posted on 9/12/16 at 9:28 am to
Happened to me when I had to switch from unlimited to 6gb plan. In the history of phone internet, I hadn't gone over 6gb, so I got that.

First month after switch = 9gb
Second month after switch = 16gb
Third month after switch = on track to hit 21gb



I called and bitched a bunch, and magically I haven't ever gone over 6gb since with the same exact usage patterns. They tried to pull a fast one on old hammer, but I caught them
Posted by TbirdSpur2010
ALAMO CITY
Member since Dec 2010
134026 posts
Posted on 9/12/16 at 9:39 am to
Those bullshite data overages were a big reason I dropped Verizon and went with AT&T.

Only had two lines, a large plan, we're religious about using WiFi, and we're still getting dinged for overages every month. Ridiculous.
Posted by i am dan
NC
Member since Aug 2011
24970 posts
Posted on 9/12/16 at 9:48 am to
quote:

Thousands of Verizon customers are battling data over-limit fees


Count me in... We have 6 gigs. I have my son's and wife's phones operating on wi-fi only. I know I don't use up 6 gigs of data per month.

I do believe they are screwing their customers. We could be sitting around not even on our phones and we all get the text message saying we are down to 10% of our data plan.
Posted by LSU316
Rice and Easy Baby!!!
Member since Nov 2007
29340 posts
Posted on 9/12/16 at 10:04 am to
I've used around 12GB/month for about 2 years now. When they rolled out the new plans I went to 16GB/month because every so often I'd go over the 12GB by a little.

I'm not sure how it happened but last month I only used 3GB and my usage pattern hasn't changed that drastically that I can tell. Now after rollover I have over 30GB to use this month ...I love Verizon.
Posted by CelticDog
Member since Apr 2015
42867 posts
Posted on 9/12/16 at 10:21 am to
you can get a warning text before you get even near going over.

i have verizon

This post was edited on 9/12/16 at 10:22 am
Posted by jampat
Denham Springs, LA
Member since Jan 2007
11079 posts
Posted on 9/12/16 at 10:31 am to
No issues with my data and Verizon. Sucks for you guys.
Posted by Titus Pullo
MTDGA
Member since Feb 2011
28567 posts
Posted on 9/12/16 at 11:16 am to
I've noticed that my usage has about doubled the last cpl mos with no changes in routine. We would never even come close to going over and have gone over by 1GB or less the past two cycles and are on pace again this cycle. This is after usually having several GB left.

Because the overages were so small, Verizon has not charged for them (after calling them) but I have actually cut back on my usage and still see my data usage on the increase.

I was going to make a thread asking if anyone else had noticed this.

I love Verizon service as I never have a dropped call and there are only a cpl of remote areas that I can even think of where I don't get service but if this shite doesn't stop I may have to switch.
Posted by TigerBait1127
Houston
Member since Jun 2005
47336 posts
Posted on 9/12/16 at 12:18 pm to
I'm somehow about to be over my limit with AT&T despite traveling out of the country and having my phone in airplane mode for a week. Good times
Posted by shotcaller1
Member since Oct 2014
7501 posts
Posted on 9/12/16 at 1:10 pm to
Used 8 gigs last month, paid no overage fees


Have sprint

Posted by coolneal
Lakeland, TN
Member since Nov 2007
637 posts
Posted on 9/12/16 at 2:26 pm to
I know I'm probably wrong .. But I'll throw it out there .. In June this year Netflix was throttling there service to Verizon and att. They said in July they would be doing away with that practice in July .. Could that be some of the reason and people not being aware of the changes..

The flip phone deal I have zero explanation for.
Posted by MountainTiger
The foot of Mt. Belzoni
Member since Dec 2008
14672 posts
Posted on 9/12/16 at 2:36 pm to
I saw a Verizon ad the other day and it said you get 20GB of unlimited data.

Wut?

How can it be unlimited if you only get 20GB?
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