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Message
ATMOS energy - Gas fireplace problem
Posted on 11/3/14 at 9:47 am
Posted on 11/3/14 at 9:47 am
So i tried to turn on the gas fireplace yesterday morning, and no gas was coming out. I just spent 20 minutes on hold at ATMOS and finally hung up. Any ideas on solutions? I'm starting to loathe atmos energy due to their terrible customer service.
Posted on 11/3/14 at 9:49 am to BugAC
I seriously doubt that your problem has anything to do with them. Do you have other gas appliances working?
Posted on 11/3/14 at 10:10 am to rickyh
I've really never had a problem with their CS....always prompt in answering and handling my request. My fireplace is the only thing that uses gas at my house so I have them cut it off for the summer and turn it back on in late Oct. to avoid the monthly maintenance fees they charge, even if you use no gas. (of course there's a 60 dollar turn on fee).
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.
Posted on 11/3/14 at 10:12 am to BugAC
do you have any other gas appliances?
did you pay your bill?
did you pay your bill?
Posted on 11/3/14 at 10:13 am to rickyh
quote:
I seriously doubt that your problem has anything to do with them. Do you have other gas appliances working?
Yes, all other gas appliances work.
Posted on 11/3/14 at 10:13 am to BugAC
KISS
Did you open the valve at the fireplace?
Did you open the valve at the fireplace?
Posted on 11/3/14 at 10:14 am to stampman
quote:
I've really never had a problem with their CS....always prompt in answering and handling my request. My fireplace is the only thing that uses gas at my house so I have them cut it off for the summer and turn it back on in late Oct. to avoid the monthly maintenance fees they charge, even if you use no gas. (of course there's a 60 dollar turn on fee).
Is your gas always on? Are you a "seasonal" customer? If so, your line usually has air in it the first time you try to light it for the winter...if so, just keep at it until the gas takes hold. Otherwise, you may have a fireplace issue.
Is it possible they shut off my fireplace during the summer months?
Posted on 11/3/14 at 10:15 am to terd ferguson
quote:
Did you open the valve at the fireplace?
Of course. All gas appliances work. Gas lamp, stove, hot water heater. No gas is coming out of the fireplace at all. And my bills are always paid on time.
Posted on 11/3/14 at 10:16 am to BugAC
quote:
Is it possible they shut off my fireplace during the summer months?
who is they? Atmos? I doubt you have a separate line going to your fireplace that they would shut off. Go in the attic, or wherever the gas line comes in, and follow it to the different locations.
Posted on 11/3/14 at 10:28 am to BugAC
This is not an atmos problem, and atmos has much better customer service than centerpoint anyway.
Monday mornings are the busiest CS times of the week too.
You have a valve turned off or need a plumber if you can't handle it yourself.
Monday mornings are the busiest CS times of the week too.
You have a valve turned off or need a plumber if you can't handle it yourself.
This post was edited on 11/3/14 at 10:43 am
Posted on 11/3/14 at 10:31 am to BugAC
quote:
Is it possible they shut off my fireplace during the summer months?
Nope...you have to call and request this! The only problem is they vary the turn on charges each year...30 bucks last year and they went back up to 60 this year...I still save a little over the maintenance fee however.
Question, do you smell gas when you open the valve by your fireplace while trying to light it? Are you using an igniter or a match to light it?
Posted on 11/3/14 at 10:33 am to BugAC
quote:
Of course. All gas appliances work. Gas lamp, stove, hot water heater. No gas is coming out of the fireplace at all.
That isn't a problem for Atmos. Their job is to get gas to your house which they are doing. You probably need to bleed the line. If that doesn't work, call a plumber.
This post was edited on 11/3/14 at 10:34 am
Posted on 11/3/14 at 10:37 am to ashy larry
quote:
That isn't a problem for Atmos. Their job is to get gas to your house which they are doing. You probably need to bleed the line. If that doesn't work, call a plumber.
This!
Posted on 11/3/14 at 10:46 am to BugAC
quote:
Of course. All gas appliances work. Gas lamp, stove, hot water heater. No gas is coming out of the fireplace at all. And my bills are always paid on time.
then it is not the gas providers issue. They are responsible for the gas from their utility mains to the meter. the homeowner is responsible from all piping past the meter.
Posted on 11/3/14 at 10:48 am to BugAC
quote:
Yes, all other gas appliances work.
Clearly the problem is with your gas supplier.
Posted on 11/3/14 at 11:01 am to BugAC
quote:
So i tried to turn on the gas fireplace yesterday morning, and no gas was coming out
I've noticed while lighting mine that takes a while for the gas to actually reach the fireplace unit. I have to hold the knob on the "Pilot" setting while intermittently clicking the ignite button for about 3-5 minutes.
Posted on 11/3/14 at 11:17 am to BugAC
did you use the key and open the valve?
Posted on 11/3/14 at 1:11 pm to Booyow
quote:
I've noticed while lighting mine that takes a while for the gas to actually reach the fireplace unit. I have to hold the knob on the "Pilot" setting while intermittently clicking the ignite button for about 3-5 minutes.
this
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