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Started By
Message
I love Weber
Posted on 5/13/14 at 10:30 am
Posted on 5/13/14 at 10:30 am
I have a 10 year-old Weber Summit grill. Last year, they replaced the hood, when the lip of it corroded. This week, they are sending me a new cook box, flavorizer bars, burners, and assembly because I have a nickel sized hole in the cook box.
I grill 3-4 times a week. After 10 years, it's not surprising to see that I have burned through the box. It just never ceases to amaze me that they ship me new parts, no questions asked - they don't even ask me to give proof of the problem. They just say, "No problem, we'll ship it out today.".
With a new hood and new cook box, I basically have a brand new grill.
I grill 3-4 times a week. After 10 years, it's not surprising to see that I have burned through the box. It just never ceases to amaze me that they ship me new parts, no questions asked - they don't even ask me to give proof of the problem. They just say, "No problem, we'll ship it out today.".
With a new hood and new cook box, I basically have a brand new grill.
7
Posted on 5/13/14 at 10:33 am to Jax-Tiger
I'm a big fan. Have a 22" kettle that's been rocking for almost 10 years. Sits outside in the weather 24/7. Also bought my dad a WSM for Christmas this past year. I love it.
Posted on 5/13/14 at 10:34 am to Jax-Tiger
I've had the same great service experiences. 
Posted on 5/13/14 at 10:35 am to Jax-Tiger
Me too. Sooooo adorable. "Wut you talking bout Willis?". Lmao. I could just eat him up.
Posted on 5/13/14 at 11:44 am to Jax-Tiger
I'm still a Weber noob, but I've been very impressed with my 22" kettle. Done both 600+ degree steaks and low and slow smokes. Much better than the old wally world specials I used to use until the rusted out in a couple years.
Posted on 5/13/14 at 11:48 am to Jax-Tiger
I have a Weber gas grill, a 22.5 WSM, a 22.5 silver kettle, and two 14" Smokey Joe's.
I mostly use the gas grill for drinks and pans when I am using the charcoal grills/smoker to cook.
The oldest of the Smokey Joe's is used to put the chimney starter on the cooking gate when firing the charcoal for the WSM.
Question: Jax-Tiger, I have my gas grill's front-end sitting on two bricks because the frame above the wheels rusted through. Do you think Weber would send a new frame? Can you remove the cooking portion from the frame?
I mostly use the gas grill for drinks and pans when I am using the charcoal grills/smoker to cook.
The oldest of the Smokey Joe's is used to put the chimney starter on the cooking gate when firing the charcoal for the WSM.
Question: Jax-Tiger, I have my gas grill's front-end sitting on two bricks because the frame above the wheels rusted through. Do you think Weber would send a new frame? Can you remove the cooking portion from the frame?
Posted on 5/13/14 at 12:33 pm to Jax-Tiger
One of the burner tubes on my Weber Genesis had a very small crack in it. I called Weber to get the correct part number so I could make sure I bought the right one.
The customer service rep said that she would ship me out a complete set of burner tubes at no charge.
Got them in 2 days.
The customer service rep said that she would ship me out a complete set of burner tubes at no charge.
Got them in 2 days.
Posted on 5/13/14 at 12:53 pm to Jax-Tiger
I've got these three. love Weber products. i wanted to get another kettle recently, and decided to get the performer silver (last picture; 22 in kettle in a stand, instead of a tripod.). i use all three quite a bit.
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