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Started By
Message
Showing up at a restaurant,minutes after posted closing time.
Posted on 5/28/11 at 11:31 pm
Posted on 5/28/11 at 11:31 pm
What should the restaurant do.
A.Sorry,we closed one minute ago.
B.Come on in,the kitchen won`t mind.
C.What would you do?
A.Sorry,we closed one minute ago.
B.Come on in,the kitchen won`t mind.
C.What would you do?
9
Posted on 5/28/11 at 11:34 pm to TIGER2
Not so easy an answer. Were there other tables there currently dining and food being waited upon or did you walk into an empty restaurant where most likely the kitchen had been broken down and cleaned before you walked up?
Posted on 5/28/11 at 11:46 pm to BigAppleTiger
I`am asking,as if you owned the restaurant. You have staff trying to get out after working split shifts.
Posted on 5/29/11 at 12:02 am to TIGER2
I did this to buffalo wild wings in Houma once. They gave me the nuclear hot instead of just the regular hot.
Posted on 5/29/11 at 12:03 am to TIGER2
A good business owner will let them in...
Problem is restaurants and their kitchen are usually lazy and would rather leave than get paid more...
Problem is restaurants and their kitchen are usually lazy and would rather leave than get paid more...
Posted on 5/29/11 at 12:14 am to Golfer
Go to Pocarella's one minute after closing and that is the appropriate response.
Posted on 5/29/11 at 12:14 am to LEASTBAY
Since I've worked in the industry, I don't feel comfortable entering a restaurant after a half hour before they close. I'm not saying that it's wrong, it's just a personal preference. Usually after that time the kitchen is in the process of cleaning up and shutting down, so it's somewhat out of respect for the BOH. Depending on the restaurant, the quality of the food may be compromised, and don't forget that the cooks are handling chemical cleaners during that time.
A smart restaurant's policy however is to not close until people stop coming in, even if it's after the posted close time.
A smart restaurant's policy however is to not close until people stop coming in, even if it's after the posted close time.
Posted on 5/29/11 at 12:23 am to Golfer
quote:
Problem is restaurants and their kitchen are usually lazy and would rather leave than get paid more...
...or like employees at ANY job, they want to go home when it's time to get off.
When I worked as a server, I would rather go home when I was supposed to than wait an extra hour to get the $5 or $10 I'd make on a tip. By the time we closed, I had already made my money, and wanted to get out of there. The kitchen had even less incentive to stay.
This post was edited on 5/29/11 at 12:27 am
Posted on 5/29/11 at 12:28 am to TIGER2
They should tell you to get a watch and to GTFO.
Posted on 5/29/11 at 12:31 am to Golfer
quote:
A good business owner will let them in...
Problem is restaurants and their kitchen are usually lazy and would rather leave than get paid more...
Rather leave than get paid more?
So in your estimation it's worth the extra overhead cost to service one table after hours?
It might be good for business but in the moment it's not cost effective.
And I don't think it's good for employee moral to keep people working after hours
Posted on 5/29/11 at 12:34 am to TIGER2
how about you don't show up late expecting to get a meal, douche...
those people got families and shite to go home to after a long day of serving/cooking/dealing with assholes....
those people got families and shite to go home to after a long day of serving/cooking/dealing with assholes....
Posted on 5/29/11 at 12:36 am to chRxis
Right...that's another obvious point.
Why the frick does some count feel entitled to be served after a place closes?
Just go to a 24 hour diner or fast food place and get what you can
Why the frick does some count feel entitled to be served after a place closes?
Just go to a 24 hour diner or fast food place and get what you can
Posted on 5/29/11 at 12:45 am to DanglingFury
quote:
...or like employees at ANY job, they want to go home when it's time to get off.
its the service industry...you get off when you don't have any more people to serve.
sorry.
Posted on 5/29/11 at 12:48 am to Powerman
quote:
Rather leave than get paid more?
A line cook at a random restaurant is going to want to get off work rather than stay another hour and make some $$$. Which is completely contradictory of the service industry, IMO.
quote:
So in your estimation it's worth the extra overhead cost to service one table after hours?
Yes. Its good business to keep the doors open if there are customers still wanting your product. You might lose a few bucks that night, but the longterm return is there, IMO.
quote:A good owner/manager would train its service industry staff to understand that there's a reason they are working in that sector.
And I don't think it's good for employee moral to keep people working after hours
Posted on 5/29/11 at 12:52 am to Golfer
My wife recently called in a pickup order at LaMadeline at around 8:45, she assumed they closed at 10pm.
She goes by at 9:15 and everything is closed, doors are locked, etc.
Instead of just looking at her crazily from inside, one of the employees came to the door and let her get her order. That's how it should be done.
She goes by at 9:15 and everything is closed, doors are locked, etc.
Instead of just looking at her crazily from inside, one of the employees came to the door and let her get her order. That's how it should be done.
Posted on 5/29/11 at 12:59 am to Golfer
quote:
its the service industry...you get off when you don't have any more people to serve.
Then why do most restaurants and bars have hours of operation on the door? If their hours say "11:00 am - til," then your point would be valid. Otherwise, you're just wrong.
Posted on 5/29/11 at 1:01 am to Golfer
quote:
My wife recently called in a pickup order at LaMadeline at around 8:45, she assumed they closed at 10pm.
She goes by at 9:15 and everything is closed, doors are locked, etc.
Instead of just looking at her crazily from inside, one of the employees came to the door and let her get her order. That's how it should be done.
That's totally different from going into a restaurant five minutes before they close, and sitting there for an hour or longer.
Posted on 5/29/11 at 1:10 am to DanglingFury
quote:
Then why do most restaurants and bars have hours of operation on the door?
They don't kick people out that are there at closing time. Do they?
Posted on 5/29/11 at 1:11 am to DanglingFury
quote:
That's totally different from going into a restaurant five minutes before they close, and sitting there for an hour or longer.
You're right. In your example the patron should be served and treated as any other customer.
In my wife's case, they didn't even have to open up the door.
Posted on 5/29/11 at 1:19 am to Golfer
Yeah, they should be served in my scenario. It's still a shitty thing to do as a customer, and you're generally setting yourself up for a less than great meal if you do that. Going in after a business is closed, you don't deserve to be served no matter what the business is, but it sure feels good when a place takes the time to help you.
If she hadn't just been picking up a to-go order, and wanted a table, they wouldn't have.
quote:.
In my wife's case, they didn't even have to open up the door
If she hadn't just been picking up a to-go order, and wanted a table, they wouldn't have.
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