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Meal Coming Right On Top Of The Appetizer & Salad ...

Posted on 5/13/09 at 7:41 am
Posted by TigahRag
Sorting Out OT BS Since 2005
Member since May 2005
132775 posts
Posted on 5/13/09 at 7:41 am
... it seems like just a hand full of places don't do this anymore in BR ... you will order an appetizer and your meal .. the app comes out, then a minute later, the salad, then the food comes right behind it ... you look like an idiot with all these dishes all over the table and you food is sitting there getting cold ... how hard is it to stagger these meal stages ?
Posted by notiger1997
Metairie
Member since May 2009
61244 posts
Posted on 5/13/09 at 7:45 am to
Not just Baton Rouge, it is every where. All part of the lack of training that most places give these days.
Tom Fitzmorris is constantly complaining about this, even with some of the nicer places.

As for me, I make sure and order my appetizer, then enjoy my cocktail/wine for five or ten minutes or so before placing the entree order.
Posted by ksayetiger
Centenary Gents
Member since Jul 2007
70137 posts
Posted on 5/13/09 at 7:48 am to
quote:

you look like an idiot with all these dishes all over the table


imo, the restaurant looks foolish.

that is why i stagger my order. waiter/waitress might seem a little annoyed by this, but when they see the tip (assuming decent service) they are ok
Posted by Catman88
Baton Rouge, LA
Member since Dec 2004
49125 posts
Posted on 5/13/09 at 7:55 am to
I have to say on the cruise I was on they did this VERY well. Of course they are churning out the same dishes like a machine there. But I cannot stand when it takes a long time to get an appetizer and when they finally bring it out its 1 min before my entree. Or when they seem to forget your salad until its time for the entree.
Posted by tavolatim
denham springs
Member since Dec 2007
5114 posts
Posted on 5/13/09 at 8:30 am to
I imagine timing is tough in a restaurant...but I would rather have a little wait between courses...Just check on my drink.
Posted by Neauxla
New Orleans
Member since Feb 2008
33979 posts
Posted on 5/13/09 at 8:33 am to
I used to work at Outback and they had a really good way to deal w/ this. Our order booklet had 2 carbon copies (1 pink 1 green). Pink was for apps and green was for salad while the original was for entrees. You put your pink slips in when you came back to get their drink order and then did not place your salad/entree order in until you delivered their appetizer. Salads obviously take less time to make than entrees so they came out about right.
Posted by ksayetiger
Centenary Gents
Member since Jul 2007
70137 posts
Posted on 5/13/09 at 8:42 am to
quote:

I used to work at Outback


seems like a good system.

i worked at bennigans, and you could put Appetizer on the ticket, and then put in the entree. it still depended on the servers though, which was a crap shoot
Posted by osunshine
Member since Jun 2008
2210 posts
Posted on 5/13/09 at 8:43 am to
quote:

As for me, I make sure and order my appetizer, then enjoy my cocktail/wine for five or ten minutes or so before placing the entree order.
Ditto.
Posted by Loubacca
sittin on the dock of the bay
Member since Feb 2005
4124 posts
Posted on 5/13/09 at 8:58 am to
i find that if you tell the waiter that you aren't in a hurry and you want to take your time, they will take care of this for you.
Posted by Y.A. Tittle
Member since Sep 2003
109440 posts
Posted on 5/13/09 at 9:08 am to
quote:

i find that if you tell the waiter that you aren't in a hurry and you want to take your time, they will take care of this for you.


Seems this should be the default assumption for wait staff, and not the other way around. You should have to tell them you want to be in a hurry, otherwise they should assume you want to enjoy your meal in a civilized manner.
Posted by TigahRag
Sorting Out OT BS Since 2005
Member since May 2005
132775 posts
Posted on 5/13/09 at 9:20 am to
now, i will say, amazingly, outback is one of THE only places that actually gets this right ... and yes, i have started just doing it on my own .. order the app with the drink, hanging for awhile and then ordering dinner ...
Posted by Grrrl
Member since Sep 2007
52511 posts
Posted on 5/13/09 at 10:08 am to
I work at a place that tries to do the whole timing thing... and generally it isn't that bad, but it also depends on what is ordered and who is working in the kitchen.

We can prep our tickets to say that there were salads before the meal, but if this one lazy bitch is making the salads they take way too long to come out. So if the entrees were something that doesn't take long to cook, it can be a problem.

If a table gives me everything at once, I'll always wait for one thing to hit before I put in the next course. Unless they want well done steaks, I'll go ahead and put those in because they take longer to cook.
Posted by Colonel Hapablap
Mostly Harmless
Member since Nov 2003
28791 posts
Posted on 5/13/09 at 10:09 am to
I have started telling the waiter specifically to not put in one course until I'm done with the previous one. That usually works.
Posted by Powerman
Member since Jan 2004
170369 posts
Posted on 5/13/09 at 10:19 am to
quote:

I imagine timing is tough in a restaurant..

Not particularly difficult if you're experienced. You just need to get acquainted with how your kitchen operates and you have to be smart about feeling out the shift. Busier shifts you might want to put the food in a little quicker but if it's slow you know it's going to come out quicker. And obviously different dishes have different cook times so you need to pay attention to what they're ordering.

I think I've only had the entree come out when the app was still on the table once in all my days of serving.
Posted by TigahRag
Sorting Out OT BS Since 2005
Member since May 2005
132775 posts
Posted on 5/13/09 at 10:24 am to
quote:

If a table gives me everything at once, I'll always wait for one thing to hit before I put in the next course. Unless they want well done steaks, I'll go ahead and put those in because they take longer to cook.


to me, this seems like common sense, but apparently you are in the minority in the biz ..
Posted by TigahRag
Sorting Out OT BS Since 2005
Member since May 2005
132775 posts
Posted on 5/13/09 at 10:25 am to
quote:

I have started telling the waiter specifically to not put in one course until I'm done with the previous one. That usually works


but like Y.A. said earlier, you shouldn't have to do this .. it should be assumed that you are out to eat as a night out and you are not in an incredible hurry .. if you are trying to catch a ballgame, a movie, or something else, then you should have to tell them ..
Posted by supatigah
CEO of the Keith Hernandez Fan Club
Member since Mar 2004
89734 posts
Posted on 5/13/09 at 10:26 am to
this is an intense pet peeve of mine
Posted by Smokin Herb Tyler
Negril, Jamaica
Member since Apr 2004
615 posts
Posted on 5/13/09 at 10:29 am to
lets say you order all of that at the same time, your server can drop the entire order hoping that the kitchen expedites it in a timely manner, or if they dont have faith in the kitchen, they can stager the order to the kitchen, hoping that there is not enough lag in between plates to get your head on a swivel wondering what is taking to long, and what if a server stagers the order and an expo/runner drops your salad, and you need to put that steak order in, but another table is holding you hostage while they make choices and ask dumb questions, then the customer is done with the salad and the steak is not even in the kitchen and stuck behind 15 other tickets, now all that being said, i believe this is all the managements fault for not having a system in place to handle how tickets are expedited, it should be one or the other and not the servers choice of how to time things out of the kitchen ... seriously, i could write a manifesto on a restaurant's owner/management/server/customer's relationship to each other and how things are done, i have seen it all

Posted by GarmischTiger
Humboldt County
Member since Mar 2007
6846 posts
Posted on 5/13/09 at 10:30 am to
Most of this comes down to the competency and work ethic of the server. When I was a waiter I knew it wasn't a great job, but it was a job and I was a student and I did my best to do it well...like many servers do. Little things like spacing courses, keeping drinks filled, making sure the table is clean and policed ain't hard to do. It just requires attention to detail.

But many servers - it seems especially these days - either have no work ethic at all or simply just don't care to do the little things that make a difference.
Posted by Grrrl
Member since Sep 2007
52511 posts
Posted on 5/13/09 at 10:30 am to
quote:

but like Y.A. said earlier, you shouldn't have to do this ..


Definitely not. But sadly, there are some really stupid people who wait tables.
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