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Message
Car Dealerships/Service Dept
Posted on 4/6/26 at 7:45 am
Posted on 4/6/26 at 7:45 am
Guys, especially the ones who’s worked in them before….
Help me understand. Because for the life of me, I have no idea why this is the way it is….because it makes you look like blithering idiots when a customer comes in with 4 cars in front of you for an oil change…..”it will be about 2 hours.”
When you have places down the road that can do it in 10 minutes…
Why? Are the people in the back so incompetent that it takes them this long? Why the wait? There’s are more than 2 people in the back as well. I can’t find the positive customer service in this situation.
Help me understand. Because for the life of me, I have no idea why this is the way it is….because it makes you look like blithering idiots when a customer comes in with 4 cars in front of you for an oil change…..”it will be about 2 hours.”
When you have places down the road that can do it in 10 minutes…
Why? Are the people in the back so incompetent that it takes them this long? Why the wait? There’s are more than 2 people in the back as well. I can’t find the positive customer service in this situation.
This post was edited on 4/6/26 at 8:02 am
21
Posted on 4/6/26 at 7:47 am to Prominentwon
They spend time looking for things you "need" to address ASAP while they're doing the oil change.
Posted on 4/6/26 at 7:49 am to Prominentwon
It takes time to joy ride it over to Popeyes for a chicken sammy and then to crank that odometer back to what it was when you entered the service bay.
Posted on 4/6/26 at 7:49 am to Prominentwon
Because those oil changes are “free” and they are service “experts“! Not just anyone can unscrew a filter and oil plug you know.
Posted on 4/6/26 at 7:50 am to Prominentwon
Probably somewhat by design too, hoping you’ll walk the lot or show room and look at the new shiny ones
Posted on 4/6/26 at 7:50 am to Prominentwon
They have to watch the YouTube video before each time on how to do it
Posted on 4/6/26 at 7:56 am to Stexas
quote:
Because those oil changes are “free” and they are service “experts“! Not just anyone can unscrew a filter and oil plug you know.
I used to take my previous truck to the dealership for oil changes and it wasn't any better when they weren't free. Definitely takes longer than the oil change places. At the time I figured the dealership at least had a higher level of accountability but I was probably wrong about that. Fortunately never found that one out.
I change my own oil now because I drive a diesel and oil changes are already expensive doing them myself.
On a side note, I want to find the guy who designed where to put the oil filter and fuel filters on the Gen 5 cummins and kick him square in the nuts. I'm sure there's a worse design possible, but they made it the full experience to change the oil and fuel filters.
This post was edited on 4/6/26 at 7:57 am
Posted on 4/6/26 at 7:57 am to Prominentwon
Years ago I took my truck in for a recall and while it was there I told them to go ahead and change the oil. They called and told me the plug was cross threaded, apparently from the last oil change at a 10 min shop, and I had to spend the money to replace the oil pan. Fighting with the previous oil change place was futile. Since that time I only take it back to the dealer with a verified record in case anything happens. My new vehicle has free lifetime oil change at the dealer, so that’s a bonus. Any “recommended” service suggestions I deny.
Posted on 4/6/26 at 8:01 am to Stexas
quote:
Because those oil changes are “free” and they are service “experts“! Not just anyone can unscrew a filter and oil plug you know.
Tell me you never had dumbfricks at the 10 minute oil change place break something without telling me that.
They tried to claim whoever did the last change did it. I told them it was another location and when they called to blame them they got told to frick off and had to buy a new part to replace what they broke.
Needless to say it was my last trip to them.
Posted on 4/6/26 at 8:04 am to Prominentwon
Years ago, after a layoff, I went through training at a Toyota Dealership for sales, they admitted that they give free tire rotations and oil changes so they can get you car in and find other things to upcharge you on.
I bailed out on their sorry asses, customers are paying 50-100K for a new vehicle and all they can think of is another way to get money out of you.
I bailed out on their sorry asses, customers are paying 50-100K for a new vehicle and all they can think of is another way to get money out of you.
Posted on 4/6/26 at 8:09 am to The Torch
quote:
Years ago, after a layoff, I went through training at a Toyota Dealership for sales, they admitted that they give free tire rotations and oil changes so they can get you car in and find other things to upcharge you on.
Decline the additional work?
Posted on 4/6/26 at 8:10 am to Prominentwon
Learn to fix shite yourself. It’s easier than ever with YouTube and AI. Never go to mechanic. Learn more about your vehicle.
Yea baw those coolant flushes are completely unnecessary and hold everything up. 2012 Tundra, 248,000 miles. Never did shite but oil changes myself. Changed brakes myself, original rotors. I gave the guys at the tire shop some money to rent their machine after hours. Keep trucking
Yea baw those coolant flushes are completely unnecessary and hold everything up. 2012 Tundra, 248,000 miles. Never did shite but oil changes myself. Changed brakes myself, original rotors. I gave the guys at the tire shop some money to rent their machine after hours. Keep trucking
This post was edited on 4/6/26 at 8:15 am
Posted on 4/6/26 at 8:14 am to Stexas
quote:
Because those oil changes are “free” and they are service “experts“! Not just anyone can unscrew a filter and oil plug you know.
Especially on dat Hellcat baw
Posted on 4/6/26 at 8:15 am to Prominentwon
Stealerships are an obsolete business model and need to be eliminated.
Posted on 4/6/26 at 8:19 am to Prominentwon
quote:
when a customer comes in with 4 cars in front of you for an oil change…..”it will be about 2 hours.”
Who takes their vehicle to the dealership for an oil change?
Posted on 4/6/26 at 8:20 am to Prominentwon
quote:
Why? Are the people in the back so incompetent that it takes them this long? Why the wait? There’s are more than 2 people in the back as well. I can’t find the positive customer service in this situation.
For all the people dealerships have working in the back, only one or two do the oil changes. At Jiffy Lube every in there does oil changes.
Techs at dealerships don't like doing oil changes because they don't make much doing them, unless they get some upsells. Besides, they're more highly skilled than for doing oil changes and can do the higher value work. You wouldn't hire a highly trained chef to run a hot dog cart.
So they hire someone less skilled to do the oil changes. Funny thing is, the oil change guy is usually one of the highest earners due to upsells. Of course that depends on them having a service advisor who can make the sell. Though I will admit that in my time working in dealerships, I have seen some advisors do some shady things for upsells.
ETA: a lot of the techs also have more involved jobs they're working on and it's inefficient for them to have to keep stopping to do oil changes then starting back.
This post was edited on 4/6/26 at 8:21 am
Posted on 4/6/26 at 8:21 am to TulsaSooner78
The ones that are free.
Posted on 4/6/26 at 8:25 am to Prominentwon
1st - dealerships usually only have 1or 2 Lube techs/lifts - the quick lube places usually have 4 guys on 1 car
2nd - there's more people at any given time at the dealership for an oil change then at the quick lube.
3rd - most of the techs at the dealership at flag hours - you're not going to give a guy making $50 an hour an oil change ticket bc of the cost and they don't want to do them, they would rather go home.
4th - dealership does a multi point inspection to factory standards when doing an oil change
2nd - there's more people at any given time at the dealership for an oil change then at the quick lube.
3rd - most of the techs at the dealership at flag hours - you're not going to give a guy making $50 an hour an oil change ticket bc of the cost and they don't want to do them, they would rather go home.
4th - dealership does a multi point inspection to factory standards when doing an oil change
Posted on 4/6/26 at 8:25 am to Prominentwon
quote:
The ones that are free.
But they aren't free.
Posted on 4/6/26 at 8:27 am to The Torch
This has been going on forever.. 
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