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Cancelling Comcast Xfinity via Nonpayment?

Posted on 6/16/25 at 7:37 pm
Posted by deeprig9
Unincorporated Ozora
Member since Sep 2012
72582 posts
Posted on 6/16/25 at 7:37 pm
My cc number was compromised recently and got a new card in the mail. I reset all my autopay, except Xfinity. I've been meaning to cancel it.

So Xfinity is now emailing and texting me that my autopay isn't going through, threatening me with fees and service shutoff.

I laugh.

But is the joke on me or on them?


I really don't want to spend hours on the phone with benchods.
Posted by tom
Baton Rouge
Member since Jun 2007
8661 posts
Posted on 6/16/25 at 7:39 pm to
They'll definitely put their mark on your credit report. If you don't care about that, and don't ever plan to use their services again, there's not really anything else they can do.
Posted by alajones
Huntsvegas
Member since Oct 2005
35674 posts
Posted on 6/16/25 at 7:40 pm to
I feel like they will cancel it for you, but you’ll still have some kind of balance, which if you don’t pay will go to a collection agency.
Posted by MemphisGuy
Germantown, TN
Member since Nov 2023
13334 posts
Posted on 6/16/25 at 7:40 pm to
quote:

I've been meaning to cancel it.

So... just call up and cancel it. Like a grown up.
Posted by aTmTexas Dillo
East Texas Lake
Member since Sep 2018
22109 posts
Posted on 6/16/25 at 7:41 pm to
How's that FICA score?
Posted by aTmTexas Dillo
East Texas Lake
Member since Sep 2018
22109 posts
Posted on 6/16/25 at 7:42 pm to
You have an account you can get to online. Log in and cancel it.
Posted by deeprig9
Unincorporated Ozora
Member since Sep 2012
72582 posts
Posted on 6/16/25 at 7:46 pm to
quote:

You have an account you can get to online. Log in and cancel it.


No, they do not allow cancellation online.
Posted by deeprig9
Unincorporated Ozora
Member since Sep 2012
72582 posts
Posted on 6/16/25 at 7:47 pm to
quote:


How's that FICA score?


If you mean FICO, it's 815.
Posted by deeprig9
Unincorporated Ozora
Member since Sep 2012
72582 posts
Posted on 6/16/25 at 7:48 pm to
quote:


I feel like they will cancel it for you, but you’ll still have some kind of balance, which if you don’t pay will go to a collection agency.


For all they know, I'm dead.
Posted by MemphisGuy
Germantown, TN
Member since Nov 2023
13334 posts
Posted on 6/16/25 at 7:51 pm to
Go to the local xfinity store and cancel. That'd probably be quicker than waiting on the phone if you can't do it via the app.
Posted by Ryan3232
Valet driver for TD staff
Member since Dec 2008
27282 posts
Posted on 6/16/25 at 7:53 pm to
Depends on what the agreement is you signed with Xfinity. Aka the agreement you scrolled through without reading and clicked accept.
If you haven't paid your monthly subscription fee and you are still getting Xfinity services, you probably could be penalized. If the services are gone since they couldn’t charge your card, there is zero they can do.
Posted by Snoop Dawg
Member since Sep 2009
2836 posts
Posted on 6/16/25 at 7:58 pm to
Comcast/Xfinity (pronounced: Shitfinity, as it’s infinitely shitty), is by far the most shiesty, evil corporation in America. They are evil, should be jailed, and shutdown. Pure criminals in the first order. Disagree? See the shiesty, sneaky charges they try to sneak by. If they weren’t fascist left wingers, the billboards would have already sued them into oblivion.


Comcast is the true “Great Satan.”

Posted by AubieinNC2009
Mountain NC
Member since Dec 2018
7027 posts
Posted on 6/16/25 at 8:00 pm to
quote:

But is the joke on me or on them?


Well you look like a fool, just man up and cancel it.
Posted by aTmTexas Dillo
East Texas Lake
Member since Sep 2018
22109 posts
Posted on 6/16/25 at 8:03 pm to
quote:

If you mean FICO, it's 815.


Same as mine. I commiserate about stolen the CC. I've had to do the same as you four times.
Posted by CAD703X
Liberty Island
Member since Jul 2008
90850 posts
Posted on 6/16/25 at 8:09 pm to
You want me to share my IPTV tuner?
Posted by moneyg
Member since Jun 2006
61609 posts
Posted on 6/16/25 at 8:12 pm to
quote:

So... just call up and cancel it. Like a grown up.



He's going to owe for any services he's had without paying.

Then they are going to tell him it takes 30 days to cancel. It will take 30 days so they can maximize their profits.

That's if they don't fail to cancel.
Posted by moneyg
Member since Jun 2006
61609 posts
Posted on 6/16/25 at 8:13 pm to
quote:

No, they do not allow cancellation online.



Correct. The team that fields the cancellation calls unfortunately will be understaffed and you'll have to wait for about an hour.
Posted by MemphisGuy
Germantown, TN
Member since Nov 2023
13334 posts
Posted on 6/16/25 at 8:18 pm to
quote:

Then they are going to tell him it takes 30 days to cancel.


Nah... he can go into the local Xfinity store, settle up and cancel on the spot.
Posted by deeprig9
Unincorporated Ozora
Member since Sep 2012
72582 posts
Posted on 6/16/25 at 8:28 pm to
quote:

You want me to share my IPTV tuner?



Last night I realized you didn't have big trouble little china in your library. This was surprising to me.
Posted by CAD703X
Liberty Island
Member since Jul 2008
90850 posts
Posted on 6/16/25 at 8:29 pm to
Wait what??? Wtf. I even have the action figures. Fixing this post haste
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