PSA - Regions Bank

I was recently the victim of bank fraud. $30k was withdrawn out of my bank account back in August. When it took place, it was on a Saturday late afternoon. A notice was sent to my phone asking if a $500 purchase was legit. I informed them that it was not. They cancelled my Debit card, took my account off line from online banking, and asked me to come in on Monday.

I showed up on Monday, expecting to get my money refunded to my account. Didn't happen. They just took down the blow by blow and told me that they would submit a ticket to the home office Fraud Dept and would let me know. I stayed on top of them 3 times a week, until I was informed a month later that my claim was DENIED!! I wore out the branch manager over this. I told her that I wanted her to file an appeal and I wanted to speak with the manager of the Fraud Dept. They don't allow anyone to speak with the Fraud Dept including the branch managers at their locations. It is all done by the ticket system. I wrote up the appeal that she filed giving every minute detail of what took place. She filed my appeal and told me that it could take a while. I contacted them 3 times a week for another month until I was informed that I was DENIED AGAIN!!!

At that point I filed a police report and contacted an attorney to get the best advice I could with how to proceed forward. Police did not give me very encouraging information regarding bank fraud refunds. The Detective did tell me that of the 16 fraud cases that he was working on, 12 of them coincidentally were from Regions accounts. Unbelievable.

So fast forward to this past Thursday and I get another text message from Regions saying I had a $30k deposit to my account. I showed up Friday morning to speak with the branch manager and she had no idea what I was talking about. I leave pissed and confused. 2 hours later she calls and tells me that she located the $30k deposit in my account. I asked her what the catalyst was that turned the tide on my case. She had zero answers. No idea why or how.

The next day I went by the bank, picked up a cashiers check and closed all my accounts with Regions. These people were clueless the entire time. No help whatsoever. No communication with the home office to tell my story or for them to ask me questions about the voracity of the claim. Nothing. No apology. I would reconsider banking with Regions.