Spectrum has purchased Cox

I've had Spectrum for home, business and cell service. The service is good for cable. If you already have Cox, you know what to expect with cable internet.

I think their customer services is pretty good among ISPs. Exchanging and returning equimpent has always been painless. My friend was having connection issues due to construction in her area. Spectrum sent her a new router with cell service failover for free.

I had spectrum for a long time... Their entire business model is to get you in with cheap rates and then raise them every year until you're paying $120/mo for basic internet. Service is great but it's an awful company I wouldn't advise people to do business with.

They're a clueless company too. You can tell by marketing upload speeds that <1% of people would ever even notice but you have to tell their disconnect associate you're leaving because of that just to shut them up because you know they don't have an answer for it and you're out the door anyway.

I got the email also. My concern is where they say nothing will change with my current plan at this time. I am paying $56 a month for 300 mbps.

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I’ve had nothing but positive experiences with their customer service. Just about everyone that picks up the phone is an American and can clearly understand & fix your problem

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why would you need support? only times i called was to ask why the hell my rate went from $50 to over $100 for just internet... they refused to lower it so next time i called was to cancel. now have frontier. fiber. started at $30, then when introductory rate expired, it went to $45 and has stayed there for years. also no downtime. I appreciate it when companies don't use predatory tactics and tend to stop doing business with those who do.

I have called spectrum to fix a broken cable distribution box in my back yard. 7-8 visits and 5 years later and it's still not done. every 6 months or so someone shows up, usually says something else was supposed to be done before they could do their part and then leaves. sometimes they do some work. its still an eyesore but its in a far back corner and i never see it.

32 dollars right now at ATT for same speed never lock in

That is impressive

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why would you need support?

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Between them and their predecessor, I’ve been a customer for about 25 years.

Over the past quarter century, I’ve found the need to call in to them

Frontier has no tax add, you want 500m fiber for $45 it stays that way and actually your first couple years are $30 or less. Spectrum after 3-4 years you’re paying 3-4x competition because their entire business model is excessively charging people who don’t have the balls to switch. They might as well be Allstate

Was in a BTR Cox store yesterday dropping off TV units because I'm Internet only now. Chatted with the manager about the transition. She admitted that a lot was undecided now. Actual internet costs should go down about 15% over Cox, or higher speeds for the same price. Those higher speeds will require upgraded modem, router or combo which they will rent you for ever with a 1 or 2 year free enticement. She expects a greater emphasis on phone sales in store fronts. A problem I have is that existing home wiring was new 43 years ago as service improves that old wiring may show its limits.

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She expects a greater emphasis on phone sales in store fronts

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They were implying cellular and not landlines.