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Message
So I called Apple about an out of warranty Apple TV 4K
Posted on 5/30/20 at 9:01 pm
Posted on 5/30/20 at 9:01 pm
Screen had gone black and flashing light.
Took them 2 minutes to offer a complete product replacement.
Seems like there are known defects in the Apple TV 4Ks.
Have had tons of product support calls but never an offer of replacement for out of warranty product without even a troubleshoot.
Took them 2 minutes to offer a complete product replacement.
Seems like there are known defects in the Apple TV 4Ks.
Have had tons of product support calls but never an offer of replacement for out of warranty product without even a troubleshoot.
This post was edited on 5/30/20 at 9:02 pm
5
Posted on 5/30/20 at 10:15 pm to DiamondDog
Apple haters on this board are trying to come up with a way you’re getting screwed on this.
Posted on 5/31/20 at 12:22 am to tlsu15
If you like Apple TV you should Try Google Fi, Pixel, YoutubeTv, or a Chromebook. they are better products even if they have nothing to do with being a streaming box.
Posted on 5/31/20 at 12:51 am to DiamondDog
Nah issues with AppleTV are incredibly rare period, but if you are seeing a flashing light, and unplugging it doesn’t resolve it, there isn’t a way to run diagnostics and the AppleTV 4K doesn’t have a way to attempt software repairs. With stores and many AASP facilities closed it’s just easier to send a replacement device.
Also I suspect they are being looser with CS codes while many stores are shut down for Customer experience, especially if your warranty ended after the March retail shutdown.
Also I suspect they are being looser with CS codes while many stores are shut down for Customer experience, especially if your warranty ended after the March retail shutdown.
Posted on 5/31/20 at 10:20 am to DiamondDog
Thanks for posting, same thing happened to mine
Posted on 5/31/20 at 12:46 pm to Duckismyspiritanimal
They have such a huge profit margin it's nothing for them to send you a new one.
You already paid for 3 or 4 when you bought the first one
You already paid for 3 or 4 when you bought the first one
This post was edited on 5/31/20 at 12:47 pm
Posted on 5/31/20 at 8:52 pm to DiamondDog
I had one that kept rebooting nonstop. Sent it back. The one I have now works fine. But has issues with the hdmi connection every few weeks. Usually just have to unplug cable, and plug back in
Posted on 6/1/20 at 8:12 am to tlsu15
quote:
Apple haters on this board are trying to come up with a way you’re getting screwed on this.
Apple does good on old issues with their products. My wife had a 17 MBP that was several years out of warranty. Because there had been a know issue with some of the motherboards, they did a complete refurb on it. Only thing that remained from prior was the case and the hard drive
Posted on 6/1/20 at 10:51 am to DiamondDog
Anybody know when they will release a new one Apple TV? Seems like the current unit has been out for a long time now
Posted on 6/3/20 at 7:04 am to TigerDeBaiter
quote:
Anybody know when they will release a new one Apple TV? Seems like the current unit has been out for a long time now
LINK
Posted on 6/3/20 at 2:37 pm to TigerDeBaiter
What’s the benefit of releasing a new one? What will it support that a 4K one doesn’t?
Posted on 6/4/20 at 3:45 pm to DiamondDog
Not sure (since it’s not released yet) but I never like to buy the “latest” gadget when a new one is about to be released. For one, the old one will be cheaper, and for two- there may be features added I would want.
I have one of the olds AppleTVs and can’t add apps, like Disney+. Which is absolutely ridiculous. But need a new one nonetheless
I have one of the olds AppleTVs and can’t add apps, like Disney+. Which is absolutely ridiculous. But need a new one nonetheless
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