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AI in the Workplace - Open Discussion

Posted on 5/13/26 at 11:12 am
Posted by Lazy But Talented
Member since Aug 2011
15096 posts
Posted on 5/13/26 at 11:12 am
I am an RPA (robotic process automation) developer at a Fortune 500 company. Like all major companies we have started heavily incorporating AI tools. I've really enjoyed using it as it's taught me a lot and has improved my productivity. But I believe we are moving really fast without much planning. People don't seem to understand that while Claude and other AI tools can help ship faster, it does not always get everything right and does not have the business knowledge. Currently dealing with vague requirements, scope creep, pressure to ship daily updates across multiple projects with a very small team (by very small team, I mean me, since I am the one who has dove in head first). It feels unsustainable - especially at my current pay rate, but that is a different discussion.

I am curious what other people are experiencing out there. Few discussion prompting questions here for ya:

- What is your role and what industry are you in?
- Did your company already have any type of automation in place before the AI push, and if so...what were you using?
- Who is spearheading the AI transformation at your company? Is it leadership, IT, or someone else?
- Are you feeling pressure to move faster than is realistic or is your team handling the pace well?

I am also about to start looking for my next role, and I am trying to figure out what good actually looks like before I land somewhere new. So if you have seen a company handle this well, I would love to hear what made it work.
This post was edited on 5/13/26 at 11:13 am
Posted by j1897
Member since Nov 2011
4736 posts
Posted on 5/13/26 at 11:58 am to
quote:

- What is your role and what industry are you in?

Director

quote:

- Did your company already have any type of automation in place before the AI push, and if so...what were you using?

Yes, all the open source popular automation platforms + n8n for workflows

quote:

- Who is spearheading the AI transformation at your company? Is it leadership, IT, or someone else?

I'd say CNBC convincing CEO

quote:

- Are you feeling pressure to move faster than is realistic or is your team handling the pace well?

Somewhat.


I do feel the token pricing schemes that are coming are about to blow the roof off on some people. We have some agentic workflows that cost several grand each run, those are going away in 2 weeks :(
Posted by Lazy But Talented
Member since Aug 2011
15096 posts
Posted on 5/13/26 at 2:44 pm to
quote:

I do feel the token pricing schemes that are coming are about to blow the roof off on some people. We have some agentic workflows that cost several grand each run, those are going away in 2 weeks :(


I haven't looked into this. I'll have to research.

We have 250 seats for our enterprise setup. I'm willing to bet 50%+ of them are not worth the ROI for the company.
Posted by Brisketeer
Texas
Member since Aug 2013
1696 posts
Posted on 5/13/26 at 3:58 pm to
quote:
- What is your role and what industry are you in?

Director of Business Intelligence and Software Development in the quick-serve-ish restaurant space

quote:
- Did your company already have any type of automation in place before the AI push, and if so...what were you using?

We had the typical automations with data pipelines, webhooks, Azure Functions, etc.

quote:
- Who is spearheading the AI transformation at your company? Is it leadership, IT, or someone else?

Our CEO for sure and it is a company-wide endeavor

quote:
- Are you feeling pressure to move faster than is realistic or is your team handling the pace well?

Definitely feeling the pressure. The constant barrage of outside forces who are saying they're shipping 90 days of code in 2 days is not helping. The flipside of that is that QA is just an afterthought and those voices are not being heard.

Posted by j1897
Member since Nov 2011
4736 posts
Posted on 5/13/26 at 4:44 pm to
They are switching from seats/monthly to token/usage. For some of our stuff it's going to cost a fortune.
Posted by Roy Curado
Member since Jul 2021
1674 posts
Posted on 5/13/26 at 5:05 pm to
Individual contributor

Some automation in place

Coming directly from CEO. He even created a Chief AI officer. We have an entire org around AI adoption and enablement.

Pressure is on right now. They have aspirations to have 80% of all employees "consistently" utilizing AI. We have approximately 12k employees. They made managers rewrite our goals with CoPilot over the past 2 weeks.
Posted by LemmyLives
Texas
Member since Mar 2019
16778 posts
Posted on 5/13/26 at 6:16 pm to
My last two clients:
1) Spent $4M on an NVIDIA rack "to see what the possibilities are." No defined business plan, ROI tracking, etc. They also are rolling out co-pilot, but they're not really sure why, just that they needed to do it.

2) PE owned FinServ. No AI penetration at all officially.

The Register is a good tech blog that has multiple stories of AI failing to meet expectations that weren't well established, etc.

None of the AI bros I've met have even heard of the NIST AI Risk Management Framework, but they're full speed ahead on selling people a ton of smoke and mirrors. Just because a computer makes a decision doesn't mean AI or GenAI did it, but people just keep inserting AI into shite that worked the same way 15 years ago.
This post was edited on 5/13/26 at 6:29 pm
Posted by DownshiftAndFloorIt
Here
Member since Jan 2011
72370 posts
Posted on 5/13/26 at 9:44 pm to
We're in the free drugs stage of AI implementation.

Once we're all addicted them token prices are going orbital
Posted by Dallaswho
Texas
Member since Dec 2023
3628 posts
Posted on 5/13/26 at 10:14 pm to
Management.
Get numbers every day instead of every week.
Get 10x more new numbers derived from old numbers.
Numbers sources are still reported and not measured.
Numbers are all manipulated to meet or exceed KPIs rather than solve problems.
Garbage in, garbage out.
Numbers are erratic and still take months to properly review.
We already had triggers for possible bad things. AI didn’t help there, just speculates.
We just talk about way more numbers way more often now.
Eventually AI will get smart and realize this whole numbers charade is a scam to keep COO happy.
Posted by Chromdome35
Fast lane, behind a slow driver
Member since Nov 2010
8192 posts
Posted on 5/13/26 at 11:18 pm to
Sr. Director Global Operations - Very Large (20B+) Tech company

Yes, RPA based. Lots of custom systems/code.

CEO Driven, company-wide. We have adopted an AI-first mindset. We are applying AI across the company in all facets of our business. We have an MS 365 E7 License, so everyone is working inside the M365 ecosystem using Copilot and Cowork in Copilot. We have also given every employee a Claude enterprise license and highly encouraged citizen development across our entire workforce. We have well over 100 different AI based initiatives underway. We are spending over $150K a week for Claude usage by our workforce. My Claude usage last month was over $800 and we had some employees over $5k.

Yes, the pressure is absolutely there to go fast. We are adjusting to the pace. One of the things we've observed is that the AI toolsets are evolving so quickly that the technology is outpacing the speed of our system development. By the time you've actually built something one way, the technology has changed and rendered what you just did obsolete.

2 months ago, Claude's Cowork wasn't in my toolbox; now it's my most used tool.
This post was edited on 5/13/26 at 11:22 pm
Posted by jdd48
Baton Rouge
Member since Jan 2012
23962 posts
Posted on 5/14/26 at 7:06 am to
I am the IT Manager at an insurance company. Fortunately our execs have not yet been duped by the AI marketing and hype, though I am sure it will get into their ears eventually. Right now we feel no real pressure, though we have a few people that I am sure would love to deploy it into every aspect of the company. I started as very anti AI personally as I feel it can erode critical thinking skills if it's just used as an "answer machine". I've come to realize that there are very good use cases, but IMO it should still be limited in scope to just those things it excels at. I will personally never do things like write e-mails with AI and such. The day I start doing that is the day I need to retire.
Posted by Lazy But Talented
Member since Aug 2011
15096 posts
Posted on 5/14/26 at 8:47 am to
quote:

2 months ago, Claude's Cowork wasn't in my toolbox; now it's my most used tool.


I don’t come out of vscode anymore. I’m using Claude code for 98% of my workday.

Posted by Lazy But Talented
Member since Aug 2011
15096 posts
Posted on 5/14/26 at 8:50 am to
quote:

They are switching from seats/monthly to token/usage. For some of our stuff it's going to cost a fortune.


We’ve got a usage dashboard it’s funny seeing people consuming ungodly amount of tokens and then you see they’ve only had 2 sessions. They’re literally just plugging away at one chat for weeks on end haha
Posted by GrammarKnotsi
Hammond
Member since Feb 2013
10170 posts
Posted on 5/14/26 at 11:18 am to
quote:

- What is your role and what industry are you in?



Analyst

quote:

- Did your company already have any type of automation in place before the AI push, and if so...what were you using?


Not as much as we are being forced to swallow now

quote:

- Who is spearheading the AI transformation at your company? Is it leadership, IT, or someone else?



Less IT and more people not involved in day to day

quote:

- Are you feeling pressure to move faster than is realistic or is your team handling the pace well?



Literally being shoved down our throat to the point we would be selling ideas back to our vendors

Sounds like you and I work for the same company OP..
Posted by ApisMellifera
SWLA
Member since Apr 2023
787 posts
Posted on 5/14/26 at 12:47 pm to
quote:

What is your role and what industry are you in?


CPA and team manager at a public accounting firm.

quote:

Did your company already have any type of automation in place before the AI push, and if so...what were you using?


No, there weren't many standardized processes before I came along. Everything was custom to each client. For a little over a year, I have been working with one of the partners to get SOPs established with the hope of automating some of the routine tasks.

quote:

Who is spearheading the AI transformation at your company? Is it leadership, IT, or someone else?


The above-mentioned partner and myself.

quote:

Are you feeling pressure to move faster than is realistic or is your team handling the pace well?


The only pressure I feel is self-inflicted. I'm starting to see how much it can help and want to get there as fast as possible because I hate wasting time.

For example, right now I'm in Claude building out a skill that we can use to sort through transactions to separate business vs personal expenses. From there it will categorize the business expenses that we can then use on the tax return and also highlight transactions that need to be discussed with the client. It will do all of this using 3 SOPs we have already built for this process.

Doing this manually takes a ton of time, especially when trying to clean up the vendor list. When I get this skill working how I want, it will turn what used to be a task that took at least an hour (sometimes 3-4 depending on the number of transactions) into a 5-minute process.

Now, what also needs to be ironed out is security and making sure any client info is scrubbed from the document before uploading.
Posted by Chromdome35
Fast lane, behind a slow driver
Member since Nov 2010
8192 posts
Posted on 5/14/26 at 2:07 pm to
Sounds like a perfect use case.

I watched a YouTube video a while back on where an accountant was using Claude to analyze client bank statements and upload to QuickBooks. Was pretty impressive.
Posted by AaronDeTiger
baton rouge
Member since Jun 2014
2446 posts
Posted on 5/14/26 at 3:41 pm to
This is a cool article some of y'all may find useful for generating documents for sharing with others. Calls for using HTML over markdown files.

@claudedevs

+1 on what ChromeDome said about it moving so fast. My wife (graphic design) paid for some course and over half of the info was stale.
This post was edited on 5/14/26 at 3:48 pm
Posted by Lazy But Talented
Member since Aug 2011
15096 posts
Posted on 5/15/26 at 8:06 am to
quote:

. Calls for using HTML over markdown files.


Idk if I'm not IT enough to understand this idea or what. Of course sharing documents with visuals makes more sense than sending a wall of text in a file?

I was expecting this to say that the LLMs do a better job of digesting HTML than MD files. Otherwise, I don't really get the point of the article.

What am I missing?
Posted by Lazy But Talented
Member since Aug 2011
15096 posts
Posted on 5/15/26 at 8:09 am to
quote:

I watched a YouTube video a while back on where an accountant was using Claude to analyze client bank statements and upload to QuickBooks. Was pretty impressive.


I'm working on a project that will standardize journal entries across all 20+ divisions we operate in. It's a heavy fricking lift since no 2 divisions do things the same way. Eventually, we take the statements, populate the JE, and post to the ERP.

Historically, RPA automations like this would take a long time to develop (requirements would take even longer). But I'm basically building out the automation while requirements are being sorted out. So I'm building and pivoting on the fly as more details surface.

What are the coolest applications/projects everyone has been working on? I feel like I've built some pretty incredible things, but I worry it's to industry specific to eventually market to other types of businesses.
Posted by AaronDeTiger
baton rouge
Member since Jun 2014
2446 posts
Posted on 5/15/26 at 9:18 am to
its also a different way of working with AI. Instead of editing or reading long markdown files, the AI can build interactive HTML docs for you. You can copy and paste different outputs via the HTML as well. I'm still wrapping my head around all of it too.
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