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OweO
LSU Fan
Plaquemine, La
Member since Sep 2009
95862 posts
 Online 

What Are The Qualifications To Work In Customer Service?
I have Cox internet service. It has been spotty for awhile.. Well it will go a few days where it will go out anywhere between 2-10 mins. Its more annoying that anything. I check the app and it usually tells me there is an outage in my area and they are working on it.

Today it went out at 8:30. The app said they are aware of the problem and they are working on it. That limits the work I can do.. 1PM comes around and I am getting fed up so I called customer service. The CS rep and trying to look at the outage map and in the mean time he says "I need you to connect your phone to WiFi so we can check the speed". I told him that was the reason I was calling.. Because I don't have internet to connect to. He told me I should still be able to run the speed test without the internet.

As I am talking to him, my internet service finally starts working. I just hung up on him.

I started to think the dude was fricking with me.. Can anyone be a customer service rep? Jesus Christ.

Yeah I know "dear FB".. I don't have FB so this is a discussion thread. Ever experienced shite CS?


TaderSalad
USA Fan
mudbug territory
Member since Jul 2014
20002 posts

re: What Are The Qualifications To Work In Customer Service?
Walking


Notnac
LSU Fan
Vidalia
Member since Nov 2020
875 posts
 Online 

re: What Are The Qualifications To Work In Customer Service?
quote:

What Are The Qualifications To Work In Customer Service?


Have a pulse.


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60
Chad504boy
Member since Feb 2005
146142 posts

re: What Are The Qualifications To Work In Customer Service?
letting insults roll off your back


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120
Eli Goldfinger
Army Fan
Member since Sep 2016
23880 posts

re: What Are The Qualifications To Work In Customer Service?
English 2nd language


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90
Nado Jenkins83
LSU Fan
Land of the Free
Member since Nov 2012
52409 posts
 Online 

re: What Are The Qualifications To Work In Customer Service?
When working from home goes wrong


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10
JetsetNuggs
LSU Fan
New Orleans
Member since Jun 2014
9576 posts
 Online 

re: What Are The Qualifications To Work In Customer Service?
being able to service a customer
This post was edited on 6/9 at 1:56 pm


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10
Animal
Georgia Fan
Member since Dec 2017
1699 posts

re: What Are The Qualifications To Work In Customer Service?
quote:

What Are The Qualifications To Work In Customer Service?


A better personality than mine.


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00
MorbidTheClown
LSU Fan
Baton Rouge
Member since Jan 2015
45666 posts

re: What Are The Qualifications To Work In Customer Service?
quote:

What Are The Qualifications To Work In Customer Service?


ability to not start dumb threads


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31
TigerstuckinMS
LSU Fan
Member since Nov 2005
31704 posts

re: What Are The Qualifications To Work In Customer Service?
quote:

What Are The Qualifications To Work In Customer Service?

Being likeable is a big one.

You should pursue other employment.

I hear "dunking booth clown" can be lucrative if people hate you on sight.


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21
WPBTiger
USA Fan
Parts Unknown
Member since Nov 2011
22865 posts
 Online 

re: What Are The Qualifications To Work In Customer Service?
A pulse.


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OweO
LSU Fan
Plaquemine, La
Member since Sep 2009
95862 posts
 Online 

re: What Are The Qualifications To Work In Customer Service?
quote:

Walking



Is this your response because I can't walk? If so.. You are so fricking creative!

Are you a comic by any chance? If not, you are wasting your talent.


MontanaMax
Ole Miss Fan
Oxford, MS
Member since Nov 2011
1855 posts

re: What Are The Qualifications To Work In Customer Service?
I worked at a large communications company for a bit a few years ago (account management/sales). Those CSR positions are a fricking revolving door. Really anything outside of management at those companies has high turnover. They have a checklist of shite that they are supposed to ask you. I always felt bad for those folks taking the brunt of customer anger.


The Torch
LSU Fan
DFW The Dub
Member since Aug 2014
14901 posts

re: What Are The Qualifications To Work In Customer Service?
Last year we received an electric bill that was 5 x any we had ever received and we've been in the house 15 years.

I called and got LaShanda who went on to explain to me that July was one of the hottest months in the year.

Really BITCH I had no idea - freaking idiot

I know my bill goes up in July but not 5 x what it was the past 14 summers.

It took me 2 months to get it fixed after being passed around to a least 12 different people


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20
momentoftruth87
Arkansas Fan
Member since Oct 2013
43183 posts

re: What Are The Qualifications To Work In Customer Service?
Breathing


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OMLandshark
Ole Miss Fan
Member since Apr 2009
89705 posts
 Online 

re: What Are The Qualifications To Work In Customer Service?
Rape, murder, arson, and rape


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10
FlyingTiger1955
LSU Fan
Member since Jan 2019
2321 posts

re: What Are The Qualifications To Work In Customer Service?
You must live in Pakistan and speak English with a bad accent.


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10
dbeck
Arkansas Fan
Member since Nov 2014
22858 posts
 Online 

re: What Are The Qualifications To Work In Customer Service?
quote:

I have Cox internet service. It has been spotty for awhile.. Well it will go a few days where it will go out anywhere between 2-10 mins. Its more annoying that anything.

I find it less annoying when your internet is out.


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50
Knight of Old
LSU Fan
New Hampshire
Member since Jul 2007
9800 posts

re: What Are The Qualifications To Work In Customer Service?
Sir, this is a Wendy's...


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kywildcatfanone
Kentucky Fan
Wildcat Country!
Member since Oct 2012
82568 posts
 Online 

re: What Are The Qualifications To Work In Customer Service?
Breathing


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