re: Q for OT business owners and those working with the general public in retail/restaurants?

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I had a customer one time walk into the prep area

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Customers love walking into areas they have no right to be in, signs or not.

We definitely do not subscribe to "the customer is always right". It is our job to inform our guests of what we offer. If we cannot meet their needs then they can take their business elsewhere. If we make a mistake we need to step up and correct it. The problem is that the guest doesn't always let us do this. They tend to run to social media or call the hotline rather than talk to a manager. I actually take the time to educate the guests on how better to work with us to give them a better experience. Nine times out of ten the guest gets angry because they in turn feel dumb or know they were wrong.

I've said it many times on this board: The guests are their own worst enemy. They cause way more problems than the idiots I employ

In-n-out

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I would frequent a business more if I saw an employee rightfully telling a bad customer to pound sand.

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Same. There are a lot of pieces of shite in this world that need to be told to frick off.

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I would frequent a business more if I saw an employee rightfully telling a bad customer to pound sand.

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No you wouldn't. And any employee who told the customer to pound sand would find the boss' foot up their arse.

In repair service the customer is generally wrong. Lol

I am not a business owner, but I work in sales more on the wholesale level which is somewhat technical. I get some 'retail' business too.

First of all, I define a 'customer' as someone who is going to give me their business on a regular basis, one who is going to be reasonable, and not moan & groan every step of the way.
That customer is going to loyal to me and I am going to do everything I can do to help them.

I get leeches, scalawags, lairs, schemers... who are always wanting something for nothing. I get calls and walkin's who want 'information' so they can buy it off the Internet or from some other place.

These leeches want technical advice on how to do this or that because the place they bought the item has no clue.

These idiots don't realize that I am trying to make a living and they are wasting MY time and My money.

And to those people who are like this, You will get your just due(if yo

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1. The customer is always right.

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No they are not. There are many whiners, leeches, freeloaders who will use you to no end IF you let them.

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Do you or does your company subscribe to this?

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Yes, for our REAL customers.

Unreasonable leeches, idiot dirt-bags, who do nothing but try to take advantage of our good will are asked to leave and never come back.

I work in healthcare so the "customer" is hardly ever "right" unless they are following my plan of care. If I let them do what they want, I wouldn't be doing my best for them would I?

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1. The customer is always right.
2. If by chance the customer makes a mistake, refer to rule number 1.

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Sounds a lot like a local BR rib joint.

That place shot themselves in the foot with that rule repeatedly while serving $1 margaritas.

Several posters on the FDB would probably agree with me.