Neighbors FCU has quickly become the worst bank to deal with in the EBR area

So you blame ALL of Neighbors FCU
NOt the branch
NOt the teller

IDIOT

I use to have an account at Neighbors but they changed terms on it and I switched that particular account to EFCU. I went into Neighbors FCU in Zachary the other day for something and was surprised. They renovated the entire building around this concept of not having a live teller sitting in front of you. Seemed like an odd move for a smaller regional banking institution.

Being that all the branches are live teller centered now, yeah I’m blaming the bank as a whole. But you must work there if you’re so butt hurt over my comment.

Yep! They're fricking terrible.


A while back I wanted to pay off a loan I had with them. I tried doing it on their website and was told I couldn't use their website to make the payment and instead to call them.

I called them. They told me I could use the website and I had to correct them. I was placed on hold and then she came back on to take my payment over the phone. The teller couldn't take my payment over the phone because I was using a credit card (points, then paid off card). She said to use a credit card I would have to go inside.

Got my kid dressed and went to their location.

I get there and the lobby is closed due to renovations. I got to the drive through and the teller there told me I can't use a credit card at the drive through and to go inside but since their lobby was closed I would have to go all the way to Perkins (I'm in Prairieville). She asked if I wanted to use my checking account. I explained to her I only have my debit card, no check or account information on me at the time. She said I would need the account info to use my checking account.

I looked at her and had had enough by this point. I told her I would go back another day and to never, ever ask for my business ever again. I have never had a business give me so much trouble when I WANTED to give them money.


Screw Neighbors FCU. Their system is fricked up and their customer service is even worse.

Just had a very similar experience trying to get a certified check. Worthless

I agree 1000%. They totally screwed up what they had going. I'm actually looking for another bank right now.

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I truly despise the live teller system. I rarely have to go to the bank, but in the event I do I want to interact with an actual person, in person.

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Coursey still has live people inside.

I'm honestly about to become an old person and move everything to Whitney.

I've been with "Neighbors" since they were BRTFCU in the 80's/90's. I don't like the live teller format either. Couple that with a few deposit issues I had this year and for the first time I'm considering banking elsewhere.

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If people are going to a branch for a bank, they probably want to see an actual person, and not a screen with a person on it.

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No. People go to the atm/teller to deposit money, take money out, pay loans, etc.

You aren’t going to chat up Cassie, you’re going to move money around.