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Posted on 6/18/24 at 3:38 pm to spaceranger
quote:
The labor that was agreed upon at a certain price was labor that brought the fobs to a working condition. if the fobs are not brought to a working condition, then the agreed upon labor has not been performed
And who would be at fault for the bolded part?
Posted on 6/18/24 at 3:43 pm to AUriptide
Where did you buy the fob from?
Posted on 6/18/24 at 3:49 pm to el Gaucho
quote:
Sorry you drive a kia
Or you know… like a truck.
Posted on 6/18/24 at 4:02 pm to BuckyCheese
quote:
Why is it the dealer's fault the aftermarket/used/whatever, shite fobs, wouldn't program?
Nobody said it was
if you agree to work on them to get them to a working condition, then do not fulfill that end of the contract, then you dont get paid because the work isnt done
Posted on 6/18/24 at 4:08 pm to Riolobo
Posted on 6/18/24 at 4:16 pm to BuckyCheese
Some of them have a chip inside you can remove and put in a new fob... assuming you still have the old one.
Posted on 6/18/24 at 4:16 pm to Clyde Tipton
Some FOBs are incredibly difficult to program and not many people can do it.
Posted on 6/18/24 at 4:20 pm to partsman103
quote:
am not the purchaser. A customer came to our Service Dept and threw a hissy-fit when they were charged for the labor.
If you legit did real work and it took noteworthy time but the keys sucked - charge them
If you spent 3 minutes and moved on I’d probably wave it, or offer to forward the $90 to their next service
Posted on 6/18/24 at 4:26 pm to BuckyCheese
quote:
Why is it the dealer's fault the aftermarket/used/whatever, shite fobs, wouldn't program?
His employee spent billable time trying to make the shite work.
*A lot of dealers wouldn't even try. Buy from them or adios. For the above reason.
As a service department, either guarantee that you'll get them working or don't work on them. Your shitty policy got you in this predicament.
Posted on 6/18/24 at 4:28 pm to BoostAddict
quote:
Some FOBs are incredibly difficult to program and not many people can do it.
Most people don’t realize that when you buy a fob, the fob itself is the cheap part. The laser kit key in the fob is the $ part. When you buy from a dealer they usually order that for you from your vin. When you buy a fob from Amazon you only get the remote and not the back up key. That may matter to some people but not to others.
Posted on 6/18/24 at 4:31 pm to partsman103
quote:
Lets say you purchased key fobs for your ride off Amazon
b
There's your problem. Now if the guy you hired got them off Amazon and they didn't work, that's another matter entirely.
Posted on 6/18/24 at 4:37 pm to partsman103
*programmed
Posted on 6/18/24 at 4:38 pm to spaceranger
quote:
Nobody said it was
if you agree to work on them to get them to a working condition, then do not fulfill that end of the contract, then you dont get paid because the work isnt done
Got news for you Ace.
Fobs are not serviceable beyond putting in a battery.
You bring in a fob of unknown origin, you're getting charged for the time spent trying to get your shite to work.
Like I already said; Many/most dealers won't even give you the time of day unless you buy the fob from them and people like you are the reason.
Let me ask you this; If you bring in a water pump you picked up off Amazon and it leaks out the weep hole after the shop installs it should you be charged for the labor?
Posted on 6/18/24 at 4:39 pm to spaceranger
quote:
Nobody said it was if you agree to work on them to get them to a working condition, then do not fulfill that end of the contract, then you dont get paid because the work isnt done
But you don’t know it won’t work until you actually go through all the steps.
Do you really believe he shouldn’t be paid for what he did considering the reason it didn’t work was on the customer?
This post was edited on 6/18/24 at 4:41 pm
Posted on 6/18/24 at 4:46 pm to partsman103
Yes, of course I'd be annoyed if I was charged for a service I didn't end up receiving.
I certainly wouldn't let the worker be the last and final word on "it ain't me it's the device" without some sort of proof.
I certainly wouldn't let the worker be the last and final word on "it ain't me it's the device" without some sort of proof.
Posted on 6/18/24 at 4:47 pm to Dadren
quote:
Do you really believe he shouldn’t be paid for what he did
What did he do?
Posted on 6/18/24 at 4:50 pm to GRTiger
quote:
What did he do?
The exact same thing he would have done had it worked.
Posted on 6/18/24 at 4:51 pm to Dadren
quote:
The exact same thing he would have done had it worked.
Not only can you never actually know that, he certainly couldn't prove it.
Posted on 6/18/24 at 5:04 pm to GRTiger
quote:
Not only can you never actually know that, he certainly couldn't prove it.
Sure you can. Take it to another shop and ask if it’s compatible.
If it is, you have an argument against the first shop. If they say it won’t work then eat the loss and chalk it up to the “stupid tax”.
This post was edited on 6/18/24 at 5:04 pm
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