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Started By
Message
Is a factory warranty only valid if service is performed at dealership?
Posted on 7/23/19 at 8:38 am
Posted on 7/23/19 at 8:38 am
Having an issue with a vehicle that is still under warranty. The only dealership in town not only has terrible reviews but has had the vehicle since noon yesterday (appointment scheduled for 2:45) and still hadn’t looked at it by 8:30 this morning.
I asked why they hadn’t checked it yet and the girl on the phone said simply “we’re busy.”
I asked when they would get a chance to look at it and she said, “maybe in the next few hours.”
Considering the issue isn’t making the car unusable (occasionally hard shifting between gears), Id like to go get the vehicle and take it somewhere reputable.
Google searches seem to be giving conflicting info about it.
I asked why they hadn’t checked it yet and the girl on the phone said simply “we’re busy.”
I asked when they would get a chance to look at it and she said, “maybe in the next few hours.”
Considering the issue isn’t making the car unusable (occasionally hard shifting between gears), Id like to go get the vehicle and take it somewhere reputable.
Google searches seem to be giving conflicting info about it.
14
Posted on 7/23/19 at 8:39 am to StringedInstruments
Make & Model of the vehicle?
Those things matter...
Those things matter...
Posted on 7/23/19 at 8:42 am to StringedInstruments
Have you tried reading the actual warranty documents they provided you when you bought your car? I’d image that’s a far better way to verify the details of your warranty than asking such a question here.
ETA:
That’s pretty standard. They only have so many technicians. It’s getting next to impossible to find mechanics now because fewer and fewer young people want to do anything resembling manual labor.
ETA:
quote:
The only dealership in town not only has terrible reviews but has had the vehicle since noon yesterday (appointment scheduled for 2:45) and still hadn’t looked at it by 8:30 this morning.
That’s pretty standard. They only have so many technicians. It’s getting next to impossible to find mechanics now because fewer and fewer young people want to do anything resembling manual labor.
This post was edited on 7/23/19 at 8:44 am
Posted on 7/23/19 at 8:42 am to StringedInstruments
no. It's actually illegal for a manufacturer to force you to maintain your vehicle thru the dealer network.
FTC
FTC
quote:
If you own a car, you know how important it is to keep up with routine maintenance and repairs. But can a dealer refuse to honor the warranty that came with your new car if someone else does the routine maintenance or repairs? The Federal Trade Commission (FTC), the nation's consumer protection agency, says no. In fact, it's illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else. Routine maintenance often includes oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads, and inspections. Maintenance schedules vary by vehicle make, model and year; the best source of information about routine scheduled maintenance is your owner's manual.
This post was edited on 7/23/19 at 8:44 am
Posted on 7/23/19 at 8:43 am to StringedInstruments
Not sure, but I would assume it has to be a dealership service center. I've always taken mine there and just had to kinda bite the bullet on the shitty service or anything like that. I've always done that so they couldn't try to pull any warranty voiding shenanigans by not being worked on by a "certified" mechanic or whatever.
ETA I'm not talking about things like regular maintenance service. That will certainly NOT void your warranty.
ETA I'm not talking about things like regular maintenance service. That will certainly NOT void your warranty.
This post was edited on 7/23/19 at 8:45 am
Posted on 7/23/19 at 8:44 am to IAmNERD
quote:
Not sure, but I would assume it has to be a dealership service center. I've always taken mine there and just had to kinda bite the bullet on the shitty service or anything like that. I've always done that so they couldn't try to pull any warranty voiding shenanigans by not being worked on by a "certified" mechanic or whatever.
Posted on 7/23/19 at 8:46 am to Bedhog
Did you tread the first two words of my post?
Posted on 7/23/19 at 8:49 am to Darth_Vader
quote:
Have you tried reading the actual warranty documents they provided you when you bought your car?
Says has to be mechanic certified to work on the vehicle.
Posted on 7/23/19 at 8:49 am to IAmNERD
quote:why did you even comment on the OP's question if you don't know?
Did you tread the first two words of my post?
Posted on 7/23/19 at 8:49 am to Bedhog
What is this?
OP can take his car anywhere for repairs or maintenance, no one is arguing that.
But if he wants a no-charge warranty repair, then an OEM dealer will have to do the work.
OP can take his car anywhere for repairs or maintenance, no one is arguing that.
But if he wants a no-charge warranty repair, then an OEM dealer will have to do the work.
Posted on 7/23/19 at 8:52 am to StringedInstruments
If it's major work like a transmission issue and you do not want to pay anything for it....... just let the dealer handle it.
Posted on 7/23/19 at 8:52 am to StringedInstruments
quote:
(occasionally hard shifting between gears)
Most likely going to be a computer firmware update and only the dealership has proprietary hardware to perform this.
But for regular maintenance, just bring it wherever and keep your receipts in the owners manual folder in the glove box.
Posted on 7/23/19 at 8:53 am to StringedInstruments
No, a factory warranty allows to to have worked performed at any licensed dealer. If you got a "lifetime bumper to bumper" con job warranty then you have to have the work done where you bought the vehicle.
Posted on 7/23/19 at 8:53 am to StringedInstruments
I had my work truck at the Ford dealership for a week and a half before they looked at it. It took two more weeks for them to fix the problem. Now, I need to bring it in for transmission work, and I'm just gonna put it off until the thing is undrivable.
You're lucky it has only been a few hours
You're lucky it has only been a few hours
Posted on 7/23/19 at 8:54 am to N2cars
On another note, if OP makes any changes to the drivetrain, ECM, or other important components, OEMs have the right to void the warranty and deny the the repair.
Be careful before you put that lift on and do that delete.
Be careful before you put that lift on and do that delete.
Posted on 7/23/19 at 8:54 am to N2cars
quote:
What is this?
OP can take his car anywhere for repairs or maintenance, no one is arguing that.
But if he wants a no-charge warranty repair, then an OEM dealer will have to do the work.
He was asking if he needs to take his vehicle to the dealership for any service or repairs. I was showing him that he can take it wherever he wants and they have to honor his warranty. But this issue he is having is going to be one where he just needs to let the dealership fix it under warranty.
Posted on 7/23/19 at 8:55 am to Bedhog
Nice backtrack. 
I guess I can kinda see how you took that out of his post.
I guess I can kinda see how you took that out of his post.
This post was edited on 7/23/19 at 8:56 am
Posted on 7/23/19 at 8:55 am to StringedInstruments
quote:
Says has to be mechanic certified to work on the vehicle.
Your best bet is to contract the manufacturer to get clarification on who they deem to be certified. Don’t trust your local shade tree mechanic who says they’re certified, verify it with the manufacturer. They’re the ones who set the terms of the warranty and they’re they ones who says who is and who isn’t certified to work on their autos. And don’t bother calling the dealership directly to ask this question because they’re not going to help a competitor to get business that in their eyes they should be getting. Doing this should cover all your bases.
Now, one thing you may also need to consider is labor costs. It may be that the manufacturer will cover parts costs only if you use someone other than the dealership. But if it’s still under warranty they will cover cost of labor at the dealership. These details should be listed in your warranty documents as well.
Posted on 7/23/19 at 8:55 am to Bedhog
Why do you give a shite what I do?
Posted on 7/23/19 at 8:56 am to Stingy
quote:
a factory warranty allows to to have worked performed at any licensed dealer.
OP, it comes down to the repair shop being paid or reimbursed for the work. They have to be an authorized shop by the manufacturer and registered to be reimbursed. Jim Bob shade tree guy can't just do the job and be reimbursed.
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