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re: Dealership service issue -
Posted on 5/29/25 at 12:01 pm to usmcnav
Posted on 5/29/25 at 12:01 pm to usmcnav
This is a day late dollar short but had the same issue on my 20 year old beater truck. I use it for fishing, etc., but it had an airbag recall. Called the dealer, made appt for the correction. When I got there, the service writer informed me that the dash would probably crack and they wouldn’t fix it. I told him if he couldn't fix it without destroying something, I didn't want the recall done so I left. Got a survey from the mfg. to review my service visit. Did the survey and gave them the beans. Bout had a stroke that I actually received a response back from the mfg. Told me they would have someone call me to remedy the situation. Brought truck to a different dealer who informed me if they broke it, they would replace it. Low an behold service was performed with no destruction.
1
Posted on 5/29/25 at 12:03 pm to usmcnav
You should sell me the truck!
Posted on 5/29/25 at 12:10 pm to BabyTac
quote:
Yep, have my downvote
I don’t know if I’ll ever recover from this
Posted on 5/29/25 at 12:13 pm to Fraid Knot
Involve the manufacturer and you will see things get done.
Tell the GM to talk to their area manufacturer rep. Bet the dash gets fixed. The manufacturer will pay the dealership for the repairs. It’s not like the 2nd dealership was more honest. They just knew they would get paid for the work. The manufacturer rep just sent you to his favorite dealer to work with or one he owed a favor.
Tell the GM to talk to their area manufacturer rep. Bet the dash gets fixed. The manufacturer will pay the dealership for the repairs. It’s not like the 2nd dealership was more honest. They just knew they would get paid for the work. The manufacturer rep just sent you to his favorite dealer to work with or one he owed a favor.
Posted on 5/29/25 at 12:26 pm to usmcnav
You need to get in touch with General manager of the store before contacting GM or claims court. The big guy that runs that store's entire operation. The advisor should have definitely warned you about the issues of these dashboards crumbling and falling apart. I'm honestly surprised yours hadn't cracked before Kuddos!
Explain to general manager situation of no damage to now damage after install. Hopefully you have some before pictures to show him but I'd understand if you didn't. It's gonna be an uphill battle and I'm honestly not sure if your going to win. Everyone is gonna say how can you prove it wasn't broken before on such an older model vehicle. And those dashboards are so notorious for breaking easily the older they get, it's just gonna suck to try and get someone to take your side.
I understand the frustration and your rightfully pissed, but be prepared for you to be living with this damage or trying to up the coverage to 50/50 or 75/25 in your favor.
Explain to general manager situation of no damage to now damage after install. Hopefully you have some before pictures to show him but I'd understand if you didn't. It's gonna be an uphill battle and I'm honestly not sure if your going to win. Everyone is gonna say how can you prove it wasn't broken before on such an older model vehicle. And those dashboards are so notorious for breaking easily the older they get, it's just gonna suck to try and get someone to take your side.
I understand the frustration and your rightfully pissed, but be prepared for you to be living with this damage or trying to up the coverage to 50/50 or 75/25 in your favor.
This post was edited on 5/29/25 at 12:39 pm
Posted on 5/29/25 at 12:36 pm to Pirate0714
The manufacturer isn't going to do anything for you. Period, point blank, end of discussion. However, the dealership should. They have a service policy that the dash can be charged to and it just comes off their total gross for the month. You will need to speak to the GM and explain your side. Be nice, try not to get angry or mention lawyers just yet.
Posted on 5/29/25 at 12:42 pm to usmcnav
Put a piece of carpet on the dash baw.
I think they had a service bulletin on those dashes? They all cracked. GM sucks arse.
I think they had a service bulletin on those dashes? They all cracked. GM sucks arse.
This post was edited on 5/29/25 at 12:43 pm
Posted on 5/29/25 at 1:13 pm to eitek1
quote:
Show up in PERSON. Tell the service manager "I'm on my way to file in small claims court and wanted to give you guys one last chance to treat me fairly". Use those exact words.
Our Service Manager would ask for proof that we damaged the dash. Your "word" doesn't mean diddly because there are people out there that make false accusations all the time in hopes of getting something for free. So if you cannot produce proof, giddy up to the claims court because the dealer will win this everyday.
quote:
He will capitulate and fix your vehicle.
More likely to tell you to get bent.
Posted on 5/29/25 at 1:19 pm to saintkenn
quote:
The manufacturer isn't going to do anything for you. Period, point blank, end of discussion.
That’s just not true. Now, finding out who the area rep is and presenting them with your case properly may be a little difficult. Posted on 5/29/25 at 2:09 pm to LSUGrrrl
quote:
That’s just not true. Now, finding out who the area rep is and presenting them with your case properly may be a little difficult.
He better be the original owner with 18 years worth of service history in that dealership for them to even think about it....
Posted on 5/29/25 at 2:11 pm to LSUGrrrl
There's absolutely no way the manufacturer would step in and help out on an 18 year old vehicle that the dealership broke.
Posted on 5/29/25 at 2:23 pm to saintkenn
I’ve seen manufacturing reps do crazier things for more money. It’s $1000 to avoid bad PR and probably get a write up about an 18 year old truck from their brand still running.
Posted on 5/29/25 at 2:24 pm to Pirate0714
quote:
He better be the original owner with 18 years worth of service history in that dealership for them to even think about it....
I don’t know about 18 years but a good history with the dealership would go a long way.
Posted on 5/29/25 at 4:23 pm to partsman103
partsman103
There is another one!!! I thought I was alone.
There is another one!!! I thought I was alone.
Posted on 5/29/25 at 5:02 pm to eitek1
quote:
Here is why my method is going to work... You are "removing" all the power that the service manager has to control the outcome, completely. You do this by getting another quote from a dealership. Doing this gives you the "power" to decide if your vehicle gets fixed or not (what you want anyway). This action completely negates the service managers ability to control the outcome. Now, you have all the power to control your happiness and the only choice you are leaving the service manager with is 1. does he pay for it, 2. does he get yelled at for getting his dealership in a lawsuit they have to pay a lawyer to defend in court (even small claims court). This is a slam dunk case the service manager will KNOW he is going to lose. Do not go to the general manager. The service manager has the ability to satisfy your wishes. Don't call in hopes you'll get a call back, this is pointless. This is showing them that you will bend to their will. Walk in and tell them how it is going to be. They can make you happy, or they can make you happy while they are crying, their choice.
K+ great post man,
Posted on 5/29/25 at 6:07 pm to Warfox
I had my SUV repaired at a dealership (mistake) for a failed tensioner and also got them to change the spark plugs because there was an issue of them breaking of you didn’t do it right. Got it back. When I got home with it I took some time to look my engine bay over. A small special bolt that holds one of the coils was missing. I knew I was passing the dealership the next day. Stopped in and asked for one that I would put on myself and I was nice as pie and not aggressive. The service manager had the nerve to say “How do I know it wasn’t missing before it came in?”
For a fricking bolt. I went immediately to the highest person in charge at the dealership and told him how crappy the situation was. Got the bolt. Never have been back or will be back for a vehicle. All over a bolt that might cost them $1 if that.
For a fricking bolt. I went immediately to the highest person in charge at the dealership and told him how crappy the situation was. Got the bolt. Never have been back or will be back for a vehicle. All over a bolt that might cost them $1 if that.
This post was edited on 5/29/25 at 6:08 pm
Posted on 5/29/25 at 7:19 pm to boxcarbarney
quote:
Dealerships seem to live and die by google reviews.
All Star Ford in Denham doesn’t give two shits about google reviews
Posted on 5/29/25 at 8:09 pm to partsman103
quote:
So if you cannot produce proof, giddy up to the claims court because the dealer will win this everyday.
I think the burden would be on the shop to prove it was previously broken.
Plaintiff- You broke it during your repair.
Judge -Defendant, was the repair done in the location of the dash?
Defendant- Yes but it was already broken.
Judge- Defendant, can you prove it was broken prior to making repairs that could have potentially broken it?
Defendant- no your honor.
If it was already broken and you could possibly be blamed, it would be reasonable that you'd record that prior to your repair.
You'd lose that case all day long.
Posted on 5/29/25 at 8:33 pm to eitek1
They now scan your car with video to prevent broken/damage scams.
Posted on 5/29/25 at 8:56 pm to MikeAV8s
Where you’re wrong is saying that because the vehicle is old and the dash is brittle (this is a VERY known GM issue) that it’s perfectly ok to hand a broken dash back to the owner and say “shucks”.
You wouldn’t accept that on your “brittle” siding from your lawn guy, but you expect someone else to accept it.
You wouldn’t accept that on your “brittle” siding from your lawn guy, but you expect someone else to accept it.
This post was edited on 5/29/25 at 9:24 pm
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