re: Cox internet Question

This guy must work for cox. Taking everything personally. If you think the average person knows about nodes and backup generators then lol. That’s why Cox could have easily said your internet cannot come back until power does. Never got that message. Would have answered all my questions. Instead they apparently trotted you out to message boards to demean paying customers.

Yes. Got the same message everyday. We are working on it. No timeframe for repairs to be completed.

No mention of what it why

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Yes. Got the same message everyday. We are working on it. No timeframe for repairs to be completed.

No mention of what it why

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If you have tried calling by know I am sure you are aware that it is almost impossible to get connected to a real person..

There is only one way you can easily talk to a real person.. When you select the option "add services". One time my service would go put for 5 mins, come on for 10.. Stay on for a little while then go out for like 30 mins.. I got pissed and the app told me the same thing yours is telling you now so I called them up and selected "add new services" and I got someone on the phone.. Told them the issue and from there I was transferred to about 3 different people until someone told me they didn't know anything more than what the app was telling me..

Kenilworth area (EBR)- phone, internet, tv all with Cox - lost all 3 about 11 pm Sunday during the storm- got all 3 back late Tuesday - working fine at the present time, but no guarantees from Cox

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Seriously. .. you admit they failed but just role over and take it in the arse without inquiry? Because they say so…Who’s the retarded one?

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Again, just because something isn't foolproof or flawless doesn't mean it FAILED. You really can't see past your own nose can you?

Funny how everyone wants to demand their service be fixed immediately but fail to take even a second to think about just how difficult that is. Have some fricking patience. People who WORK for these electric, cable, infrastructure companies also have families, homes, and their own shite to take care of too.

Like I said nobody cares you can't watch onlyfans from mom's basement. People are dying and displaced in hospitals because of this but you seem to want to start a war over your service not working

Cox failed it’s simple and ok to accept. By simply not working it failed , reasons can be properly and continuously communicated to ease public perception but it undeniably failed and to an extent that’s to be expected

What happened from an outside perspective, because cox doesn’t say shite, is that they have A massive logistical failure, once again, to what extent we don’t know since they fail on a communication standpoint which is ironic at best. And if you think what I’ve done is so demanding then you’re a fricking child with no reasoning and comprehension skills

Also quit being a fricking drama queen you pussy

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reasons can be properly and continuously communicated to ease public perception but it undeniably failed and to an extent that’s to be expected

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I mean how detailed do you want this to be beyond weve had extensive damage to our system and we are assessing the extent of the problem?

Anything beyond that and people would have no idea what theyre talking about, which would only result in more questions.

My internet/tv came back on today

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Grow up troll. Call cox. Can't wait till they tell you to go frick yourself.

"I didn't get communication so they failed"

What an ignorant comment. Glad they failed you and not the hospitals.

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I’m sorry that some of us have cognitive thoughts and questions and aren’t fricking primates who don’t question but simply accept when told to eat shite

Once again. I’ve asked questions and didn’t demand shite.

And if you could read you’d likely come to the realization that yes when something isn’t working it failed. I personally am ok with that but that doesn’t mean I can’t ask on a message board why .. since you know the company in question won’t answer

And again quit being a pussy who brings up hospitals etc…

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I mean how detailed do you want this to be beyond weve had extensive damage to our system and we are assessing the extent of the problem?

Anything beyond that and people would have no idea what theyre talking about, which would only result in more questions.

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Well they sent an email this afternoon that was good in explaining the issues. If that and follow up emails would have started Monday afternoon, then some of us would be able to properly prepare our own logistics .. personally was told the issue would be resolved by midnight three days in a row. Not one mention of the broad challenges faced in restoring the service. .. was also told two supposed locations where they were putting hotspots that didn’t materialize

All this isnt a big deal in the grand scheme but doesn’t mean we shouldn’t inquire

I’m just here to say frick Cox