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Started By
Message
re: Chili’s CEO Breaks Down the Changes That Turned the Restaurant Around
Posted on 4/23/25 at 7:48 am to Sus-Scrofa
Posted on 4/23/25 at 7:48 am to Sus-Scrofa
quote:Went to the local Burger King yesterday and there was a line around store for the drive thru. Walk inside and there are two people waiting in line, but all the employees are working the to go windows.
Burger King needs to hire this guy
0
Posted on 4/23/25 at 7:52 am to The People
quote:
TRIPLE DIPPER.
every time.
southwest eggrolls, bigmouth bites, and wings (flavor varies)
Posted on 4/23/25 at 7:58 am to saintforlife1
They dropped the happy hour 2-1 drafts and 2-1 cocktails here locally.
Posted on 4/23/25 at 8:02 am to saintforlife1
I wish they’d bring back the old recipe for their chicken crispers. Those things were fantastic.
Posted on 4/23/25 at 8:06 am to saintforlife1
Best chips and salsa ever
Posted on 4/23/25 at 8:06 am to Spasweezy
In the late 90’s and early 2000’s the Chili’s off College Dr and Constitution in Baton Rouge would have an hour long wait on Friday and Saturday evenings.
It was really a hopping place. Good times and great memories.
It was really a hopping place. Good times and great memories.
Posted on 4/23/25 at 8:10 am to BHM
quote:
The secret was to just make their food better.
I don't eat Chili's very often, but it's always good when I do. Their honey chipotle chicken crispers are fricking banging.
Posted on 4/23/25 at 8:11 am to goldennugget
quote:
They ruined the Chicken Crispers
Yeah they did. The chicken strips they have now don't compare at all.
We ate at the location in Shreveport a couple of weeks ago. I'd give it a solid 8/10 for fast casual. It was almost like walking back in time. We were greeted, our server was great, the manager talked to every table, and the food was hot and pretty tasty.
Posted on 4/23/25 at 8:13 am to saintforlife1
Imagine that - better food, with good value and a quicker delivery. It's amazing how executives can forget this formula works.
Posted on 4/23/25 at 8:17 am to CatfishJohn
quote:
Popeyes
Kinda agree. But they have fricked themselves. Kept service bad, but jacked prices.
You can overcome 1, but not both of those. They ran off loyal customers and caused them to try others chains....never to return
Posted on 4/23/25 at 8:35 am to ChatGPT of LA
quote:
Popeyes
Kinda agree. But they have fricked themselves. Kept service bad, but jacked prices.
You can overcome 1, but not both of those. They ran off loyal customers and caused them to try others chains....never to return
Yep, blue store every time we want fried chicken. Way better experience.
Posted on 4/23/25 at 8:41 am to saintforlife1
Dude needs to visit the one in Zachary because that sumbitch ain’t turned around
Posted on 4/23/25 at 8:44 am to saintforlife1
He seems like a joy to work for. Sure it's a short clip and not enough to truly get to know him, but he seems genuine.
Posted on 4/23/25 at 8:45 am to MyRockstarComplex
quote:
But have they fixed the service in “most markets”?
Before Covid the service at the Chilli 's by our house was incredible. So bad to the point we stopped going for awhile. It's now starting to get better.
Posted on 4/23/25 at 8:48 am to jcaz
Popeye's needs the "pull around for spicy, baby". Otherwise, it's not Popeye's. I was once greeted and had quick service at a Popeye's. I came away feeling like I was in the twilight zone.
Posted on 4/23/25 at 8:50 am to saintforlife1
Interesting video, thanks for posting. I honestly wouldn't have guessed that much of their food is prepared in house to the extent that it is...
Posted on 4/23/25 at 8:58 am to saintforlife1
There will be case studies for decades on what Chili’s has done for turn around.
Even me.who hates chain restaurants, has to give the food props. We can get two triple dippers for a family of 4 at a very reasonable price. It is not great food but it is great value.
We’ve been to the local one twice in last year.
Even me.who hates chain restaurants, has to give the food props. We can get two triple dippers for a family of 4 at a very reasonable price. It is not great food but it is great value.
We’ve been to the local one twice in last year.
Posted on 4/23/25 at 8:59 am to saintforlife1
I haven't been to a Chili's in years. Do they sill have the Southwest Egg Rolls? 
Posted on 4/23/25 at 9:00 am to Darth_Vader
and those generated only 20% of the sales for crispers. Dropped them and crisper sales went up.
Posted on 4/23/25 at 9:06 am to saintforlife1
Have one super close to the house now, and it is so easy to pick up something quick in a pinch. Food is consistently okay.
Their marketing department is on point as well.
Their marketing department is on point as well.
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