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Started By
Message
Att-directv
Posted on 9/30/19 at 6:44 pm
Posted on 9/30/19 at 6:44 pm
What a piece of crap. I cancelled my directv in august. I mailed their equipment back the next day that I got their return box. A week later I have $300 balance for not returning the equipment. So I called with mailing receipt, they track it say they got it Sept 6 and my account should be credit within 3-5 days.
Two weeks later still showing a balance. I call again they tell me 3-5 days. So today ATT puts my wireless account on hold due to the directv balance. I call directv to be told I am getting a credit that will appear in 1 to 2 billing cycle. So att still has my account on hold until my balance is zero with directv and I’m not paying this bogus charge.
I can’t get anyone to help. Att store won’t help. No good on the phone. What recourse do I have. I can’t get any manager on the phone that cares. Att refuse to talk to directv to work this out. I feel like They are defrauding me. Anyone got a secret contact to get someone’s attention?
Two weeks later still showing a balance. I call again they tell me 3-5 days. So today ATT puts my wireless account on hold due to the directv balance. I call directv to be told I am getting a credit that will appear in 1 to 2 billing cycle. So att still has my account on hold until my balance is zero with directv and I’m not paying this bogus charge.
I can’t get anyone to help. Att store won’t help. No good on the phone. What recourse do I have. I can’t get any manager on the phone that cares. Att refuse to talk to directv to work this out. I feel like They are defrauding me. Anyone got a secret contact to get someone’s attention?
19
Posted on 9/30/19 at 6:45 pm to pchwinner
Did you actually mail the equipment back?
Posted on 9/30/19 at 6:48 pm to pchwinner
I cancelled last month and brought equipment to UPS store. UPS boxed it up etc, simple.
Posted on 9/30/19 at 6:48 pm to pchwinner
There’s probably nothing you can do. AT&T is a shite company and they have ruined DTV.
Posted on 9/30/19 at 6:48 pm to pchwinner
You cancelled, they don't give a shite about you. Switch to another cell carrier and don't look back.
Posted on 9/30/19 at 6:51 pm to TH03
Yes I mailed it. They got it they told me they got it.
Posted on 9/30/19 at 6:53 pm to The Mick
I did. Took it to ups dropped it off got the receipt. Kept the receipt just for this very reason. They acknowledge they have the equipment.
Posted on 9/30/19 at 6:54 pm to pchwinner
You said you mailed it back after receiving a box from them?
Posted on 9/30/19 at 6:55 pm to PrivatePublic
I guess I plan on it tomorrow as they got my stuff on hold. Im going to pay off the phones and go down the street to Verizon
Posted on 9/30/19 at 6:55 pm to pchwinner
Time to drop ATT and hope your number can get ported while account is on hold...cut ties with anything ATT
Posted on 9/30/19 at 6:56 pm to The Mick
Correct they sent a return box prepaid. I boxed the equipment up and took to ups
Posted on 9/30/19 at 6:57 pm to pchwinner
Gotcha. They told me no box needed, I just brought the shite to UPS and they took it from there.
Posted on 9/30/19 at 7:01 pm to pchwinner
You could kill a couple of squirrels and leave them at the door of the nearest store
Posted on 9/30/19 at 7:04 pm to pchwinner
Contact (by mail or email)the state Attorney Generals consumer affairs dept. Copy ATT also. I had to do this a few years ago and got a very rapid response from ATT.
Posted on 9/30/19 at 7:07 pm to pchwinner
Just clipped charter and they want me to return the boxes. Bs. They brought them here they can come get them.
Posted on 9/30/19 at 7:11 pm to pchwinner
Call your public service commissioner. Probably wont do any good but maybe they are the correct regulator and something good comes from it.
Any chance your credit card company has options or leverage?
Last idea, call the state attorney's office, they may be interested in DTV dragging their feet to credit your account for equipment they have received.
Any chance your credit card company has options or leverage?
Last idea, call the state attorney's office, they may be interested in DTV dragging their feet to credit your account for equipment they have received.
Posted on 9/30/19 at 7:13 pm to pchwinner
Bro it's not just DTV. When I canceled cox, I brought all of the equipment back. Got a bill a few weeks later for just over $100.
I called them to tell them I returned the equipment. They said I didn't return a modem. They said it shows that I returned one, but I had another one. They put me on the line with 2 or 3 other people and I told them I didn't have it & wasn't paying for something I didn't have,
They actually sent someone to my house about a month later. I told the dude I called & talked to a few people telling them I didn't have anything. He was all cool about it like "man someone at the office probably messed something up".
They sent me another bill. I don't know what will happen, but I am not paying for something I don't have. It could be $2.. frick that,
I called them to tell them I returned the equipment. They said I didn't return a modem. They said it shows that I returned one, but I had another one. They put me on the line with 2 or 3 other people and I told them I didn't have it & wasn't paying for something I didn't have,
They actually sent someone to my house about a month later. I told the dude I called & talked to a few people telling them I didn't have anything. He was all cool about it like "man someone at the office probably messed something up".
They sent me another bill. I don't know what will happen, but I am not paying for something I don't have. It could be $2.. frick that,
Posted on 9/30/19 at 7:20 pm to pchwinner
You are not alone...My ordeal went on for a little over 3 months..I cancelled sent back the box they wanted and was told to throw the other one away. They said I sent them the wrong one..I sent the one they wanted back. They deducted $350 out of my checking account, some how, without my consent. I got the money back after a month. I got my bank and the BBB involved..
Posted on 9/30/19 at 7:21 pm to pchwinner
Att screwed me on a BOGO iPhone deal that they refused to honor. I ended up submitting a BBB complaint and that actually worked. None of the people online or on the phone could help. I had a saved chat convo with ATT confirming they’d honor the bogo before I signed up. After the BBB complaint, it took about 1.5 weeks for a rep from the “office of the president” to call be back. I explain the situation, he agreed and credited my account the $999 that was owed.
ATT’s problem is the phone support folks don’t have the authorization to fix real issues.
ATT’s problem is the phone support folks don’t have the authorization to fix real issues.
Posted on 9/30/19 at 7:36 pm to pchwinner
Similar thing happened to my brother. He had to go as far as get an attorney involved. Really messed up situation
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