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Started By
Message
re: Tilted Kilt opened in Gonzales UPDATE: (Went a 2nd time...it was even worse)
Posted on 6/25/17 at 12:56 pm to LSUZombie
Posted on 6/25/17 at 12:56 pm to LSUZombie
quote:
the food at Twin Peaks is supposedly pretty decent.
I go to Twin Peaks once per year for our annual fantasy football draft.
Their chicken fingers and chicken fried steak are pretty good. Hand-battered and not the pre-battered, frozen stuff that you find at a lot of these type places.
0
Posted on 6/26/17 at 1:06 pm to LSUZombie
Well after vowing to never return, I got roped into going with a group of guys from the office who hadn't been yet and wanted to go. I warned them about my last visit, but figured it couldn't be worse. Tilted Kilt took that as a challenge.
We arrived at around 11:00 and our table of 6 was seated. Waitress was nice but immediately started off by saying they were out of the following: hamburger buns, fries, pasta, and several other beers and food items. Basically came down to "what do y'all have available?" She took our order...probably around 11:20 at this point. Drinks were brought and a few apps. All good.
Then we noticed other tables around us were getting their food. No problem, as we were a bigger table, but the time was ticking by and at 45 minutes we still didn't have our food. The waitress came over several times to tell us they were working on it and they were backed up. Finally she dropped the act and told us the kitchen is shite and the managers are clueless. The head manager was in his office "cooling down" after a heated exchange with his kitchen manager. The smoking hot female manager came over to talk with us but she just rattled off the excuses of a new restaurant.
Two older men were sitting next to us and promptly got their salads. They finished eating, looked at us, and one said "are you guys still waiting on food?" We said yeah and just made some small talk about us waiting. Turns out he was the owner of the place! He then got up and proceeded to start talking to the managers. He didn't look very happy.
After an hour we finally got our food. We all ordered sandwiches and what we got was so bad and so underwhelming. Bland, cold food. I got onion rings with my meal and it consisted of about 5 rings burnt to hell. The sandwich was cold and soggy.
We all ate some of the food and just weren't hungry. The waitress brought our bill for the full amount and we paid (company card so whatever). The waitress said she couldn't wait to see us again, and all we could mutter was "yeah, have a great day."
I didn't think Friday could get any worse, but today was shockingly bad. I do not give this place more than a year unless things majorly turnaround, and I recommend no one goes other to enjoy a cold beer and watch a game.
We arrived at around 11:00 and our table of 6 was seated. Waitress was nice but immediately started off by saying they were out of the following: hamburger buns, fries, pasta, and several other beers and food items. Basically came down to "what do y'all have available?" She took our order...probably around 11:20 at this point. Drinks were brought and a few apps. All good.
Then we noticed other tables around us were getting their food. No problem, as we were a bigger table, but the time was ticking by and at 45 minutes we still didn't have our food. The waitress came over several times to tell us they were working on it and they were backed up. Finally she dropped the act and told us the kitchen is shite and the managers are clueless. The head manager was in his office "cooling down" after a heated exchange with his kitchen manager. The smoking hot female manager came over to talk with us but she just rattled off the excuses of a new restaurant.
Two older men were sitting next to us and promptly got their salads. They finished eating, looked at us, and one said "are you guys still waiting on food?" We said yeah and just made some small talk about us waiting. Turns out he was the owner of the place! He then got up and proceeded to start talking to the managers. He didn't look very happy.
After an hour we finally got our food. We all ordered sandwiches and what we got was so bad and so underwhelming. Bland, cold food. I got onion rings with my meal and it consisted of about 5 rings burnt to hell. The sandwich was cold and soggy.
We all ate some of the food and just weren't hungry. The waitress brought our bill for the full amount and we paid (company card so whatever). The waitress said she couldn't wait to see us again, and all we could mutter was "yeah, have a great day."
I didn't think Friday could get any worse, but today was shockingly bad. I do not give this place more than a year unless things majorly turnaround, and I recommend no one goes other to enjoy a cold beer and watch a game.
Posted on 6/26/17 at 1:16 pm to LSUZombie
quote:
I think any restaurant that serves bad food won't last, regardless of the theme.
This. Journalists blame trendy millenials for the death of chains, but millenials aren't all a bunch of coffee drinking, non-conformist communists. A lot of chains serve bad food and millenials won't pay for bad food when they have options. Since most millenials live in cities with lots of options, bad, lazy chains are baring the burden of having to prove their food isn't terrible.
quote:
From talking with some people, the food at Twin Peaks is supposedly pretty decent.
This is definitely true. It's pretty decent for a casual chain restaurant. If I were traveling outside of a food mecca, Twin Peaks would be on the approved chains list alongside favorites like Outback, Waffle House, and Cracker Barrel.
This post was edited on 6/26/17 at 1:17 pm
Posted on 6/26/17 at 3:40 pm to LSUZombie
that is so incredibly bad. wow
how tf are you out of fries and hamburger buns at 11 am on a Monday.
how tf are you out of fries and hamburger buns at 11 am on a Monday.
Posted on 6/26/17 at 3:45 pm to jefforize
Guessing they got slammed in Friday and Saturday due to LSU games and their delivery hadn't come yet for the week.
Manager should have had Sysco come out on an emergency expensive delivery. LOL
Manager should have had Sysco come out on an emergency expensive delivery. LOL
Posted on 6/26/17 at 3:57 pm to Motorboat
quote:
This place is the trashiest thing I can think of right now
So? You used to frequent Twin Peaks when it was the trashiest place going.
Posted on 6/26/17 at 4:08 pm to notiger1997
quote:
Manager should have had Sysco come out on an emergency expensive delivery. LOL
shite, I wonder if it ain't worth dipping into the petty cash and sending a server to Costco to get frozen fries and buns.
Posted on 6/26/17 at 4:08 pm to jefforize
quote:
that is so incredibly bad. wow
how tf are you out of fries and hamburger buns at 11 am on a Monday.
It was literally one of the worst dining experiences of my life. I was amazed that everything that could go wrong went wrong, and we were treated to the kitchen staff cursing at the expos at one point. Just bad all around.
And they told us they were slammed over the weekend, and I get that, but shite go take your corporate card and go buy a frick load of burger buns and frozen fries from a grocery store. It's not that hard to do but these places don't think like that, or hell maybe they just aren't allowed to do that due to policy.
EDIT: And if the owner reads this board (he had an LSU shirt on), you better look to address all your management staff. The GM of your restaurant shouldn't be crying in the office because the kitchen manager was mean to him. Maybe hire someone who can handle the job, or I hope your investments are diversified enough to take this loss.
This post was edited on 6/26/17 at 4:13 pm
Posted on 6/26/17 at 4:08 pm to notiger1997
quote:
Manager should have had Sysco come out on an emergency expensive delivery.
Or maybe send someone to Sam's or Costco? It's so simple yet eludes so many.
Posted on 6/26/17 at 4:12 pm to Fat Harry
quote:
Or maybe send someone to Sam's or Costco? It's so simple yet eludes so many.
It's truly mind boggling how a manager couldn't get to that restaurant, realize at the start of a lunch shift they were out of two huge items (hamburger buns and french fries) and made an emergency run to Sam's, Costco, or as many grocery stores as one could find before lunch opened at 11:00
Posted on 6/26/17 at 4:16 pm to LSUZombie
quote:
It's truly mind boggling how a manager couldn't get to that restaurant, realize at the start of a lunch shift they were out of two huge items (hamburger buns and french fries) and made an emergency run to Sam's, Costco, or as many grocery stores as one could find before lunch opened at 11:00
That's insane, we do that on a fly at like a fund raiser, let alone running a restaurant.
Not sure I have seen that level of business dysfunction eating out.
Posted on 6/26/17 at 4:18 pm to t00f
quote:
Not sure I have seen that level of business dysfunction eating out.
And they've been open for 4 days...
Posted on 6/26/17 at 4:23 pm to LSUZombie
quote:
And they've been open for 4 days...
I've eating at many a soft openings and opening days and never seen vital items run out at noon.
Sounds like you are giving them a pass, even after 2x in a row of a sub par experience.
Posted on 6/26/17 at 4:48 pm to t00f
quote:
Sounds like you are giving them a pass, even after 2x in a row of a sub par experience
I'm not giving them a pass whatsoever. I'm pointing out that only 4 days into their existence they are imploding. I will absolutely never return.
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