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re: Sushi Yama kind of aggravated me this weekend
Posted on 8/31/20 at 6:34 pm to GynoSandberg
Posted on 8/31/20 at 6:34 pm to GynoSandberg
quote:
I’m asking why can’t the hostess answer the phone and relay that they aren’t taking phone orders?
People suck and some would still complain/ask for management. Only now, it would be while an employee is stuck on the phone with them during the rush. I imagine its much more efficient for them to say, "Holy shite, we are in the weeds" and take the phone off the hook than it is to have someone answering calls and dealing with people.
You and I may understand why they can't take to-go orders during a Saturday night rush, but your average nimrod does not stop to consider someone else's situation. Fortunately for Yama, most of them would decide to go elsewhere when they couldn't get through.
2
Posted on 8/31/20 at 7:08 pm to GynoSandberg
quote:
I’m asking why can’t the hostess answer the phone and relay that they aren’t taking phone orders?
Considering also the restaurant is only 50% capacity and there was no one by the hostess when I walked in.
Answering the phone with “I’m sorry we aren’t taking to-go orders tonight” seems too hard for most on here.
Especially when they manage to do to-go orders when it’s 100% capacity.
Posted on 8/31/20 at 7:09 pm to LouisianaLady
quote:
why they can't take to-go orders during a Saturday night rush
Like I said, it wasn’t a rush. They have reduced seating and couldn’t do to-go when they manage to do it on nights in the past when the place was packed
Posted on 8/31/20 at 7:22 pm to LSUZombie
quote:
Like I said, it wasn’t a rush. They have reduced seating and couldn’t do to-go when they manage to do it on nights in the past when the place was packed
They probably also have reduced staff since they have to reduce seating. Quit being a you know what and move on.
Take the L man.
Posted on 8/31/20 at 7:38 pm to LSUZombie
They need to turn the space next door into Yama-to-Go. We ate in the restaurant a couple of weeks ago and waited almost an hour for sushi, along with most the other tables due to all the to-go orders. There was no separation between eat-in and to-go.
Posted on 8/31/20 at 7:43 pm to Janky
quote:
They probably also have reduced staff since they have to reduce seating. Quit being a you know what and move on.
Take the L man.
There’s no L to take. I don’t agree with them but I’ll continue to support them because their food is great.
Also when I went there were 4 sushi chefs behind the bar. With a half full restaurant they could have managed I’m sure, but most restaurants now would kill for the business they are turning out.
Posted on 8/31/20 at 7:44 pm to wickowick
quote:
They need to turn the space next door into Yama-to-Go. We ate in the restaurant a couple of weeks ago and waited almost an hour for sushi, along with most the other tables due to all the to-go orders. There was no separation between eat-in and to-go.
Now that I can get behind and is a great idea.
Though the majority here will think it’s absurd that any restaurant should consider changing a thing or, you know, catering to their customers.
Posted on 8/31/20 at 7:52 pm to LouisianaLady
quote:
People suck and some would still complain/ask for management. Only now, it would be while an employee is stuck on the phone with them during the rush. I imagine its much more efficient for them to say, "Holy shite, we are in the weeds" and take the phone off the hook than it is to have someone answering calls and dealing with people.
Im not trying to be combative but that is a pretty lazy cop out
the easy solution usually isn’t the best solution. I don’t blame the hostess. There is an easy script to follow if you’re answering the phone. Management should have this in place, especially since it’s a common occurrence. Or a recorded message is cheap and easy. I could even accept a social media post and phone off the hook. And if you can’t staff the position, then fine, phone off the hook if you must
There are 3rd party companies that take customer issues and complaints for large restaurant groups and then compile the data - SMG, knowledgeforce, Sutherland. The numbers say customers take umbrage with bad phone presence, no one answering, phone off the hook etc. I’d just move along and not take issue with it, but that doesn’t mean a large segment won’t let it go.
Posted on 8/31/20 at 10:30 pm to LSUZombie
quote:
Like I said, it wasn’t a rush. They have reduced seating and couldn’t do to-go when they manage to do it on nights in the past when the place was packed
I think we should probably give a business owner the benefit of the doubt that they are willing to do almost anything necessary to maximize their profit, especially right now. It is most likely that they aren't doing this because they don't want your business, but because experience has shown them it isn't economically wise for whatever reason.
Be it because it isn't worth paying extra staff dedicated only to the takeout rush, or because they can't risk the walk-outs and comps that in person diners would demand if food took too long due to takeout orders.. or whatever other reason.
I really doubt a business is opting not to make money if it was something they could easily handle.
Site note - There are now hiring signs in nearly every retail and food place of business. They might truly be unable to accommodate takeout orders on busier nights right now.
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