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re: Showing up at a restaurant,minutes after posted closing time.

Posted on 5/31/11 at 9:14 am to
Posted by Grrrl
Member since Sep 2007
52511 posts
Posted on 5/31/11 at 9:14 am to
quote:

I can assure you that just about every big brand clothing store these days has workers stay an average of an hour after the doors are closed. They also are never scheduled that late. Yet they don't bitch near as much as SIN people


But they don't let customers stay in the store all night. They start warning people they're about to close and to make their purchases and leave.

Just because I walk into a clothing retailer 15 minutes before close it doesn't mean I can take my time shopping and trying things on for another hour.
Posted by LNCHBOX
70448
Member since Jun 2009
88713 posts
Posted on 5/31/11 at 9:17 am to
quote:

But they don't let customers stay in the store all night. They start warning people they're about to close and to make their purchases and leave.


There were more than enough nights where a certain type of clientele would take their sweet arse time not checking out even after we basically locked them in. Couldn't start counting the registers or any other closing duties til they left. SIN is not unique. Get over it.
Posted by HideChaKidz
Member since Oct 2010
7372 posts
Posted on 5/31/11 at 9:22 am to
quote:

SIN is not unique. Get over it.


Did you really want to turn this into a pissing contest? Then have at it. I don't care to defend the SIn all that much but you sound like you've got some type of a personal grudge there.
Posted by LNCHBOX
70448
Member since Jun 2009
88713 posts
Posted on 5/31/11 at 9:25 am to
quote:

Did you really want to turn this into a pissing contest?


Not at all, I don't work retail anymore, nor would I ever want to be like oh look how bad my job sucks. My point is that in certain industries, you should expect to get shat on by customers.
Posted by TigahRag
Sorting Out OT BS Since 2005
Member since May 2005
132775 posts
Posted on 5/31/11 at 9:26 am to
quote:

I think the last 90 minutes is pushing it.




GTFO. If a place closes at 10 I should get there no later than 8:30?


that's my personal rule .. i rarely go within the last hour and a half of closing .. i know, it does sound crazy, but it is true .. these people genuinely get pissed at you for walking in at 8:55 when they close at 10 .. i have just never fathomed how the service industry -- with "service" being the operative word -- got to this combative point ... you are generally not going to get out of there right at closing, so what's the big deal ? in a lot of instances, this will happen on a slow night when the kitchen's been twiddling their thumbs all night and then get pissed because they actually have to move four feet to the grill and cook a hamburger 30 minutes before closing .. it is a culture that needs to change, but it won't .. you see the attitude of a lot of industry workers in these threads .. we should all be thankful that they take the time out of their busy schedule to wait on our tables ..
Posted by TigerinATL
Member since Feb 2005
62446 posts
Posted on 5/31/11 at 9:36 am to
quote:

Did you really want to turn this into a pissing contest?


To be fair, whenever a thread on restaurant hours or tipping comes up it explodes with bitter current and former restaurant workers talking about how bad things are and pretty much blame everything on a-hole customers. Just look at this thread, 8 pages on the food board is very unusual. There is never a similar reaction from any other segment of the economy. Black Friday threads don't inspire pages of "I hate crazy customers", bad customer service threads don't turn into a bunch of posts like "the problem is you're an a-hole for expecting them to do what they said they'd do."

The whining is unique to servers for some reason and the complaints are often unreasonable. You know how long it takes to prepare a meal, why are you still seating people 10 minutes before "closing" if the average meal service takes 45 minutes? That's management's fault, not the customer's.
This post was edited on 5/31/11 at 9:38 am
Posted by Count Chocula
Tier 5 and proud
Member since Feb 2009
63908 posts
Posted on 5/31/11 at 9:39 am to
"Seating ends at 10:00pm". End of debate
Posted by Grrrl
Member since Sep 2007
52511 posts
Posted on 5/31/11 at 9:40 am to
quote:

SIN is not unique. Get over it.


Fine. You win. Happy?

All servers/SIN employees are bitchy and whiny and terrible people.
Posted by Hulkklogan
Baton Rouge, LA
Member since Oct 2010
43482 posts
Posted on 5/31/11 at 9:44 am to
quote:

8:55 when they close at 10


I'm sorry but I didn't know one person where I worked that would get upset at someone for walking in an hour before close. We'd have the KM or AKM and one other person closing down the kitchen by the time 9 o clock rolled around and we always left just enough open to serve customers without undoing a lot of what was done up until around 5-10 minutes until close. When someone walks in 5-10 minutes before close, then yes we'd get frustrated because 90% of the closing work was done and you'd undo some of it, particularly the dishroom work. But not an hour ahead of time. It was understood that you'd get at least 1 more customer in the last hour, sometimes even a small rush would occur.
This post was edited on 5/31/11 at 9:46 am
Posted by LNCHBOX
70448
Member since Jun 2009
88713 posts
Posted on 5/31/11 at 9:44 am to
You may have missed the point.
Posted by Y.A. Tittle
Member since Sep 2003
109675 posts
Posted on 5/31/11 at 9:45 am to
quote:

"Seating ends at 10:00pm". End of debate


Yeah, I've always assumed that's what "closing time" means for a restaurant. Silly me.

And for the record, I worked for a guy who believed in seating anyone who walked up to the door of his establishment at ANY TIME NO MATTER WHAT. His mantra was "I do business, when there's business to be done." Sure, most of his staff hated him, and he's shut down more restaurants in Baton Rouge than pretty much anyone in history, but there was something I always appreciated about his line.
Posted by TigerinATL
Member since Feb 2005
62446 posts
Posted on 5/31/11 at 9:46 am to
quote:

All servers/SIN employees are bitchy and whiny and terrible people.


They really are when it comes to their industry. It's like you're all traumatized. If I had to guess I'd say it comes from the unpredictability of the pay.
Posted by HideChaKidz
Member since Oct 2010
7372 posts
Posted on 5/31/11 at 9:47 am to
quote:

whenever a thread on restaurant hours or tipping comes up it explodes with bitter current and former restaurant workers talking about how bad things are and pretty much blame everything on a-hole customers


Yes let's keep it at customer versus workers instead of retail vs Sin is what my statement was referring to
Posted by LSUAfro
Baton Rouge
Member since Aug 2005
12775 posts
Posted on 5/31/11 at 9:49 am to
quote:

"Seating ends at 10:00pm". End of debate


Damn. I've read this thread a couple of times randomly, but it's hard to believe that there is actually an argument for anybody stating differently than the quote above.

It's not ACE Hardware where you need to come in and grab a tool to fix your flooding house so you're in and out in 5 minutes, so the worker lets you in. There might be a staff of 5-15 people forced to work an extra hour and deal with a table coming in after hours at a restaurant. There are other "late night" options that are open to fulfil this demand. If the place wanted to service this demand it would state differently on their door. Their isn't enough value there for owners, servers, or managers. It's just silly to think other wise.
Posted by TigahRag
Sorting Out OT BS Since 2005
Member since May 2005
132775 posts
Posted on 5/31/11 at 9:50 am to
quote:

I'm sorry but I didn't know one person where I worked that would get upset at someone for walking in an hour before close


well, that would be your experience that i think you are fabricating a bit .. we used to have cooks at calendars that got pissed 17 to 20 years ago when people would walk in an hour before close .. that shite is industry-wide .. if you avoided that .. you're blessed .. go buy a lottery ticket ..

quote:

When someone walks in 5-10 minutes before close, then yes we'd get frustrated because 90% of the closing work was done and you'd undo some of it


but you weren't closed yet .. and now you are mad at someone for walking in during your service hours ? i just thought it was dumb when i worked in the industry and i still think it is dumb, but i abide by it very well and never cross this line ..

quote:

It was understood that you'd get at least 1 more customer in the last hour, sometimes even a small rush would occur.


i mean, when you get into the summer, it is daylight until almost 9PM .. then an hour after dark 75% of the restaurants close on weeknights .. people adjust their schedules/lives to daylight hours .. so yes, i can see a mini rush at 9PM at a restaurant ..

Posted by TigahRag
Sorting Out OT BS Since 2005
Member since May 2005
132775 posts
Posted on 5/31/11 at 9:51 am to
quote:

And for the record, I worked for a guy who believed in seating anyone who walked up to the door of his establishment at ANY TIME NO MATTER WHAT. His mantra was "I do business, when there's business to be done." Sure, most of his staff hated him, and he's shut down more restaurants in Baton Rouge than pretty much anyone in history, but there was something I always appreciated about his line.


i didn't know you worked for mark maggio ..
Posted by Y.A. Tittle
Member since Sep 2003
109675 posts
Posted on 5/31/11 at 9:54 am to
Wasn't a difficult catch, really. Pretty much lobbed that one in.
This post was edited on 5/31/11 at 9:55 am
Posted by Grrrl
Member since Sep 2007
52511 posts
Posted on 5/31/11 at 9:54 am to
quote:

"Seating ends at 10:00pm". End of debate



I'm not sure how it's gotten so out of control. As much as the servers/former servers in the thread have said they won't go into a place near close or how they didn't like late tables, no one has said the late tables shouldn't be seated.

Then it's all about how bitchy servers are and they just need to realize it's their job and they should work at a desk job if they want to walk out the door at closing time, it's not a problem isolated to restaurants, etc.

As much as people tend to look down on servers, I made great money doing that while in school. I generally enjoyed it because I liked my coworkers and I like being social and talking to people. But like any job there are going to be parts you don't always enjoy. But servers seems to get attacked more than anyone for vocalizing those complaints.
Posted by Hulkklogan
Baton Rouge, LA
Member since Oct 2010
43482 posts
Posted on 5/31/11 at 9:55 am to
quote:

well, that would be your experience that i think you are fabricating a bit .. we used to have cooks at calendars that got pissed 17 to 20 years ago when people would walk in an hour before close .. that shite is industry-wide .. if you avoided that .. you're blessed .. go buy a lottery ticket ..


I think you're the one embellishing a bit. I mean yeah you'd hear "aw man, shite, customers" but nobody would be legit pissed off or irritated enough to keep complaining or do anything to food, even in the last 10 or 15 minutes. The only time people got legit mad is if a big (5-6 top) table walked in a few minutes before close. That is just rude and that doesn't happen all that often.
This post was edited on 5/31/11 at 9:57 am
Posted by LNCHBOX
70448
Member since Jun 2009
88713 posts
Posted on 5/31/11 at 9:58 am to
quote:

no one has said the late tables shouldn't be seated.



No, they just insinuate that the service will be bad or your food will me tampered with.
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