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re: Sammich Owner Responds to Reviews

Posted on 3/18/15 at 4:42 pm to
Posted by GynoSandberg
Bay St Louis, MS
Member since Jan 2006
74444 posts
Posted on 3/18/15 at 4:42 pm to
quote:

Ahh...so you believed what the guy unprofessionally bashing customers and calling them names on Yelp said. Gotcha.


I didnt know being an a-hole and liar went hand in hand.

Are you calling him a liar?
Posted by nikinik
Mid City
Member since Jan 2009
5733 posts
Posted on 3/18/15 at 4:42 pm to
Instead of another sammich, he might give you a couple for Jimmy John's or Subway.
Posted by nikinik
Mid City
Member since Jan 2009
5733 posts
Posted on 3/18/15 at 4:43 pm to
I'm not calling him anything other than a bad business owner.

He made the statement about me not wanting to be contacted. I'm telling you that I can be contacted anytime through Yelp whether it's in response to a current review, as a private message, or as a friend request.

I have no idea why he said what he said. I don't know if he's lying, or if he just wasn't aware that could be done.

This post was edited on 3/18/15 at 4:44 pm
Posted by LSUzealot
Napoleon and Magazine
Member since Sep 2003
57656 posts
Posted on 3/18/15 at 4:46 pm to
quote:

Ok, so what do we do now? String him up?


No we make fun of him for being a dumb busines owner.

quote:

don't get the outrage.


of course o'brah sees nothing wrong with being an a-hole. . Owner is in the wrong. He deserves every bit of this criticism.




This post was edited on 3/18/15 at 4:47 pm
Posted by Oenophile Brah
The Edge of Sanity
Member since Jan 2013
7569 posts
Posted on 3/18/15 at 4:50 pm to
quote:

And you're full of shite if you say that every time you've eaten something in a restaurant that you thought wasn't very good, or that you felt was overpriced for what you got, you sought out a manager to tell him so.

I never made the argument that I do or should do that.

Since I don't read Yelp reviews, I rarely write negative reviews and have only a few reviews overall.

I've dealt with this guy before, and have spoken frankly about Sammich. I've mentioned other styles of bread, removal of chicken livers ,and a few other ideas. He has always listed even if didn't make changes. It's his restaurant. I am surprised with his responses to those yelp reviews. It's really bad business, and I hope it doesn't hurt them much.
Posted by GynoSandberg
Bay St Louis, MS
Member since Jan 2006
74444 posts
Posted on 3/18/15 at 4:52 pm to
I understand.

I just watched a cooking demo this guy did on Fox, he seems pleasant enough. Possibly a little old school. Maybe he doesn't understand the Internet age fully.

Sounds like he's on a Hogs team with Tory McPhail and a few other chefs
Posted by crimsonsaint
Member since Nov 2009
37834 posts
Posted on 3/18/15 at 4:56 pm to
quote:

Sad that he couldn't care less that the underside of his tables destroys clothes.


You're probably the only person that's ever complained about this. I'm sure the guy expects good and bad reviews about various aspects of his business, but not complaints about the bottoms of his tables. I'm sure he's got more pressing concerns than to worry about a run in your pantyhose.
Posted by Oenophile Brah
The Edge of Sanity
Member since Jan 2013
7569 posts
Posted on 3/18/15 at 4:56 pm to
quote:

of course o'brah sees nothing wrong with being an a-hole. . Owner is in the wrong. He deserves every bit of this criticism.


The only criticism he deserves is from his partners (if he has any) or from those he responded to in poor form.

If you get offended by words on Yelp, then the terrorist have already won. You're right, I don't have a problem with a business owner being an arsehole as long as it doesn't affect my relationship with the business.

Posted by nikinik
Mid City
Member since Jan 2009
5733 posts
Posted on 3/18/15 at 4:59 pm to
quote:

You're probably the only person that's ever complained about this.


I might be the only person who has complained, but I'm sure I'm not the only person who has experienced it.

And unless you're a woman, you have zero idea of the frustration of it.

P.S. Let's see you not complain if the paint he used on his chairs rubbed off on, and ruined your slacks.
This post was edited on 3/18/15 at 5:00 pm
Posted by PapaPogey
Baton Rouge
Member since Apr 2008
40490 posts
Posted on 3/18/15 at 4:59 pm to
quote:

You're right, I don't have a problem with a business owner being an arsehole as long as it doesn't affect my relationship with the business.

You must be a thrill IRL
Posted by TigerHam85
59-024 Kamehameha Highway
Member since Nov 2009
31493 posts
Posted on 3/18/15 at 5:01 pm to
I don't think anyone here is offended except niki (rightfully so), I just think they're calling him out on his stupidity and the fact that he lost potential customers.

I can guarantee you that I will never spend a dime there because of this.
Posted by Tigertown in ATL
Georgia foothills
Member since Sep 2009
30331 posts
Posted on 3/18/15 at 5:04 pm to
quote:

Let's see you not complain if the paint he used on his chairs rubbed off on, and ruined your slacks.


Hey, now you've taken it out of "girl problems" and gone to meddlin'

Posted by fightin tigers
Downtown Prairieville
Member since Mar 2008
78402 posts
Posted on 3/18/15 at 5:06 pm to
not sure if it has been covered, not reading this bullshite, but critiquing food as a profession has to be the biggest joke ever.

Why would anyone that is going to write a huge review of a place try and stay anonymous? Use your real name, a way to get in contact with you, quit hiding behind anonymity. Online critiques give one side of the story and when a business owner responds in any fashion he is seen as belittling or out of line. Honestly I think this is one of the things the internet in generL has fricked up on.
Posted by fightin tigers
Downtown Prairieville
Member since Mar 2008
78402 posts
Posted on 3/18/15 at 5:10 pm to
quote:

Point is, if you're responding to EVERY negative review, it's never going to be just "helpful." At some point you're going to look like sort of an obsessive compulsive creeper. At least, that's just how I see it.


Look at this as a customer coming back into yiur store and complaining. Except they are posting their complaint on the wall where it can never come down. Every single customer gets to read his side of the story with no context. Maybe the reviewer has never been to other top restaurants and feels the need to write a long review as some sort of authority.

Now, I come in to town and read some interaction and am turned off.

Before, you told the customer to get the frick out of your store because he is a pretentious cock and everyone went on with their life. Now someone leaves a review because she wasn't treated like the queen of England on her only trip and it cast a negative light for everyone who googles the place.
Posted by LouisianaLady
Member since Mar 2009
83032 posts
Posted on 3/18/15 at 5:18 pm to
Eh.

It is pretty easy to tell whose complaints are worth a crap and who is just too needy.

Hell, I think that about some of my very own FDB and IRL FBD friends. I can tell who is difficult and has too high of expectations. I tend to be able to tell on Yelp as well.

I've laughed at plenty of Yelp reviews.

But I've also seen some that were a big help because they were legit gripes.
Posted by Y.A. Tittle
Member since Sep 2003
110955 posts
Posted on 3/18/15 at 5:20 pm to
quote:

Every single customer gets to read his side of the story with no context.


The context is in the multiple reviews, though, especially if they are for the most part positive.
Posted by fightin tigers
Downtown Prairieville
Member since Mar 2008
78402 posts
Posted on 3/18/15 at 5:20 pm to
quote:

But I've also seen some that were a big help because they were legit gripes.



I promise you I could write a bullshite review on yelp and fool 95% of people.
Posted by LouisianaLady
Member since Mar 2009
83032 posts
Posted on 3/18/15 at 5:24 pm to
But why would you? I find it hard to believe these are bogus reviews written by competitors considering I've seen the same said by posters here.
This post was edited on 3/18/15 at 5:25 pm
Posted by LSUzealot
Napoleon and Magazine
Member since Sep 2003
57656 posts
Posted on 3/18/15 at 5:35 pm to
There's always the 1%'ers who are going to do that. You know sorta like how you throw piss balloons at opposing fans at LSU games.
Posted by LSUzealot
Napoleon and Magazine
Member since Sep 2003
57656 posts
Posted on 3/18/15 at 5:35 pm to
Double post
This post was edited on 3/18/15 at 5:36 pm
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