Appoline Yelp Reviews

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LO M.
Scottsdale, AZ
1 friend
10 reviews

One star? I would rather give zero- bar tender was nice- had a reservation at 7;45 arrived at 7- told to sit by bar until ready- even though place is empty: no worries chat it up with the bar tender- order appetizer,and drinks... Ask several times when we will be seated; 8:15 rolls around and hostess thinks we "cancelled reservation"

Pathetic.

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9/13/2015 We are sorry your experience did not live up to your expectations. While your review implies that we wasted an hour and fifteen minutes of your life that you can never get back, a review of our in-house cameras presents a different timeline. You arrived at 7:16, for a 7:45 reservation. The dining room was in the process of being filled with 7:00, 7:15 and 7:30 reservations. We seated a total of 32 people during these time periods. At this rate, our kitchen had to put out an entree every 90 seconds. So, while there were some tables available, we could not seat you until your appointed time due to the load on the kitchen. The hostess was instructed not seat anybody early, and not to seat any walk-ins until the rush on the kitchen was over. While you were sitting at the bar enjoying your drinks and appetizers, you explained to the bartender how you were going to meet some friends in the French Quarter and were looking for recommendations on where to go. Our hostess approached you at 7:42 and told you she could seat you in a few minutes. You told her you were headed to meet friends in the Quarter. She took this to mean you were satisfied with your appetizers, were closing out your tab, and were leaving. At 7:56 you approached her and asked about your table. She told you she thought you decided you did not want it. She offered to seat you immediately and expedite your order through the kitchen. Instead you asked her to call a cab, which she did. Ten minutes later you came in and said the cab had not arrived, so she went out on the street and hailed a cab for you, and you left at 8:06. We are sorry we were unable to seat you earlier than your appointed time, but just because we have an open table on the floor, it does not mean our kitchen has the capacity to process your order without disrupting the meals of the people who had earlier reservations

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