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Posted on 3/23/15 at 3:44 pm to BocaJared
quote:
A guy that I used to work for(was the chef in his rest.), was one night riddled with suggestions from a "know-it-all" customer.
First thing I thought of was Babu and Jerry. Didn't work out well for Babu listening to Jerry.
Posted on 3/23/15 at 3:45 pm to BocaJared
Great post. Some jimmies will be rustled though.
Everyone I know thinks you are doing a damn fine job. Don't change a fcking thing.
This post was edited on 3/23/15 at 3:50 pm
Posted on 3/23/15 at 3:47 pm to BocaJared
Perfect response, people just want to complain about something. I've appreciated this thread and have been meaning to come to your restaurant.
Posted on 3/23/15 at 3:48 pm to BocaJared
I have nothing to add to this thread other than saying I need to check out your restaurant. My dad goes there very frequently and raves about it.
Posted on 3/23/15 at 3:51 pm to BocaJared
quote:I don't think most reviews are trying to tell a restaurant owner/manager how to run their business. I'm sure it happens though and yes, that's rude. Most reviews are talking about what was good and what wasn't so good. I do agree with the other poster who mentioned that being reactionary to every single comment is no way to run a business. You have to weed out the legitimate and the not so legitimate comments, imo. Also, when the same things are brought up multiple times, that is probably a red flag to look into it.
Don't tell other people how to run their business, it's pretty rude.
I think people are surprised that you might not want to hear from customers (unless it is in person?) the reason(s) that they might have had a less than stellar night or a stellar night.
Posted on 3/23/15 at 3:51 pm to BocaJared
quote:
When the guest was finished the owner says
"You know what you should do?......You should get your own Friggin' restsurant",
and walked away.
This is great. Everyone will say the owner was disrespectful while giving the customer a pass though.
Which is BS, the customer has nothing to lose and everything to gain with the conversation to gain, despite having limited knowledge about what they are speaking of.
However, with how the internet is today, the only interaction is online so the owner looks like a jerk because he tries to defend his vision.
Posted on 3/23/15 at 3:59 pm to Winkface
I'm with you there, Wink. I totally get what he's saying, and it is fine because let's face it.. he runs what is apparently a very fantastic restaurant. It is clear he knows what he is doing.
But there are plenty of shite restaurants out there in the world. I don't think there's necessarily anything wrong with listening to problems that customers experience (within reason), especially if multiple customers are experiencing the same problem. Would you rather have been told the problems when you could have fixed things? Or let your business do the talking by failing? As said, though, this doesn't really apply to La Boca currently.
But there are plenty of shite restaurants out there in the world. I don't think there's necessarily anything wrong with listening to problems that customers experience (within reason), especially if multiple customers are experiencing the same problem. Would you rather have been told the problems when you could have fixed things? Or let your business do the talking by failing? As said, though, this doesn't really apply to La Boca currently.
Posted on 3/23/15 at 4:03 pm to fightin tigers
quote:
This is great. Everyone will say the owner was disrespectful while giving the customer a pass though.
Not true, there's a discernible difference between telling someone how to run their restaurant and telling someone that their Rissotto is under or their table ripped their stockings/leggings. (Just a random example)
Posted on 3/23/15 at 4:04 pm to LouisianaLady
Oh right. I'm only trying to have a discussion. Not trying to tell him or anyone else what to do.
We all know what opinions are like. Is there a negative side to so many readily available opinions these days? Sure! There's also a really nice positive side.
I've never once said he's doing anything wrong and I'm not trying to argue. Again, this is a discussion board. Just trying to discuss. That's why I joined to post here. That's why I like it here for the most part. I think the idiots are pretty easy to ignore. Ignore me if I'm one of them!
We all know what opinions are like. Is there a negative side to so many readily available opinions these days? Sure! There's also a really nice positive side.
I've never once said he's doing anything wrong and I'm not trying to argue. Again, this is a discussion board. Just trying to discuss. That's why I joined to post here. That's why I like it here for the most part. I think the idiots are pretty easy to ignore. Ignore me if I'm one of them!
This post was edited on 3/23/15 at 4:06 pm
Posted on 3/23/15 at 4:06 pm to LouisianaLady
quote:
Would you rather have been told the problems when you could have fixed things?
There are other avenues than on websites that your words last forever.
Example, R2R was mentioning how NOLA Smokehouse had fatty brisket. A problem that has been solved with how they offer selection of brisket. R2R's comment will stand for eternity and someone googling might only see that comment and not the correctiom that follwed pages later.
A customer could decide not to go on that comment, or worse yet, go with that statement nagging in their head. Let a brisket be borderline fatty and their assumptions, they will feel, are justified.
This board is ate up with people who had a bad experience and will harp in it for months if not years afterwards. Long after a problem has been corrected. They feel justified with "but maybe it has changed" as a cure all to their unjustified bashing.
Posted on 3/23/15 at 4:07 pm to Epic Cajun
quote:
Not true, there's a discernible difference between telling someone how to run their restaurant and telling someone that their Rissotto is under or their table ripped their stockings/leggings.
Again, I have no problem with someone mentioning this. Tell it to their face not a website.
Posted on 3/23/15 at 4:09 pm to fightin tigers
quote:
Everyone will say the owner was disrespectful while giving the customer a pass though.
Three possibilities:
1. two jerks going head to head.
2. super friendly guy that thinks he is helpful and talking to a jerk.
3. jerk talking to a patient guy who finally has enough
quote:
only interaction is online so the owner looks like a jerk because he tries to defend his vision.
Doesn't have to be this way.
quote:
with how the internet is today
It's society in general.
Customers think they are some sort of royalty and expect everything to be perfect. Just read this site. "Service is terrible" "Food sucks" etc. Many of the people lauding Jared in this thread are super critical of other places.
On the other hand the whole idea of the celebrity chef and cooking arrogance is pretty absurd.
Sounds like Jared is running his biz his way. Still doing well after 9 years, so doing most things very well it would seem.
Posted on 3/23/15 at 4:13 pm to Winkface
quote:
I think people are surprised that you might not want to hear from customers (unless it is in person?) the reason(s) that they might have had a less than stellar night or a stellar night.
I think he made it quite clear that they have in place a robust system for getting immediate feedback from customers at and during the dining experience. If you as the customer cannot vocalize your complaint/comment personaly, why should he be expected to read through numbers of anonymous posts?
Screw em.
Posted on 3/23/15 at 4:14 pm to fightin tigers
quote:
There are other avenues than on websites that your words last forever.
I was more or less writing that in response to customer opinions period.. face to face, phone, etc. Apologies for not clarifying.
Posted on 3/23/15 at 4:16 pm to Sid in Lakeshore
quote:
If you as the customer cannot vocalize your complaint/comment personaly, why should he be expected to read through numbers of anonymous posts?
Not sure if you said this with sarcasm, but I agree wholeheartedly. Speak up before the transaction is done.
Posted on 3/23/15 at 4:16 pm to fightin tigers
So I had a buddy who used to own one of the big three oyster restaurants in Abbeville. He liked to drink a good bit while overseeing the place at night. On more than one occasion when customers he didn't know got unruly over something small to nothing, he'd just ask them to leave....
"Sir, your French bread has a little too much butter on it" - "Ma'am, Im so sorry... maybe you should leave"
"Sir, your French bread has a little too much butter on it" - "Ma'am, Im so sorry... maybe you should leave"
Posted on 3/23/15 at 4:17 pm to fightin tigers
quote:I guess I should take back my statement about not telling a restaurant what to do. I did it once. I told it to them at the restaurant, in an email and I posted it here. I guess you could call that overkill but you know what? Their policy was updated on their website for all to see now. They did the right thing and I appreciate that.
Again, I have no problem with someone mentioning this. Tell it to their face not a website.
Posted on 3/23/15 at 4:18 pm to Sid in Lakeshore
Like someone (I believe Ham?) said the other day in the Sammich thread, though.. You aren't going to ask for a manager or be a dick when the experience was simply underwhelming. I'm sure we've all been somewhere that was just "eh, okay". While I don't think you should run to Yelp to share those feelings, a board like this is a discussion forum and I don't think there's anything wrong with saying you think a place is just okay when discussing it.
This post was edited on 3/23/15 at 4:19 pm
Posted on 3/23/15 at 4:18 pm to fightin tigers
quote:
Not sure if you said this with sarcasm, but I agree wholeheartedly. Speak up before the transaction is done.
I definitely meant every word. As long as the staff is indeed attentive and asks about the quality of food and service, they should not have to scour the internet, IMHO.e
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