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re: A bad experience at Pastime yesterday
Posted on 7/5/14 at 4:43 pm to Gris Gris
Posted on 7/5/14 at 4:43 pm to Gris Gris
quote:
I love where he says that he doesn't want to create a firestorm and get bit on the behiney. That's exactly what he did. He may as well have come here and told it "like it is".
Word. He could have come on here and asked OP what exactly was wrong with the roast beef and what they can do in the future to avoid it and to explain the gravy situation. We've had managers come on here and do that and it was received well. We've also had managers come on here and start talking shite. Now we have a manager talking shite on his not-so-closed circlejerk group and claiming OP only wanted a free meal.
This post was edited on 7/5/14 at 4:44 pm
Posted on 7/5/14 at 4:44 pm to pookiebear
TD doesn't have private messages.
You just explained why extra gravy isn't available. You know this because you worked there. Do you expect the customer to know this? (Randy expects the customer to read the website before ordering, apparently, which is ridiculous.) Both you and Randy make it sound blastphemous to ask for extra gravy. The OP wasn't given an explanation. He was simply told "no". The OP and his wife got a dry poboy anyway. Guess they were low on the au jus that's valuable to the restaurant.
You just explained why extra gravy isn't available. You know this because you worked there. Do you expect the customer to know this? (Randy expects the customer to read the website before ordering, apparently, which is ridiculous.) Both you and Randy make it sound blastphemous to ask for extra gravy. The OP wasn't given an explanation. He was simply told "no". The OP and his wife got a dry poboy anyway. Guess they were low on the au jus that's valuable to the restaurant.
Posted on 7/5/14 at 4:48 pm to Gris Gris
quote:
He was simply told "no". The OP and his wife got a dry poboy anyway.
He pretty much called the OP a liar. Was he there?
Posted on 7/5/14 at 4:51 pm to Gris Gris
Good Lord in Heaven, hasn't anyone heard of the magic phrase "I'm sorry" (although pookiebear comes close).
Pastime is a bar that serves food. Offer to buy the OP a beer, suggest a few other places that might better fit the OP's expectations, share a story about the old times in BR, and move on.
FWIW, I'm right down the wheelhouse of Pastime's target demo: old enough to remember when the bridge over their heads wasn't there. Sheesh.
Pastime is a bar that serves food. Offer to buy the OP a beer, suggest a few other places that might better fit the OP's expectations, share a story about the old times in BR, and move on.
FWIW, I'm right down the wheelhouse of Pastime's target demo: old enough to remember when the bridge over their heads wasn't there. Sheesh.
Posted on 7/5/14 at 4:52 pm to pookiebear
So what's your justification for him being an arse? Because honestly at this point that's where the indignation is coming from.
Posted on 7/5/14 at 4:55 pm to Gris Gris
If it's that valuable, havin extra would be good for business.
Doctor Technical should know this.
Doctor Technical should know this.
Posted on 7/5/14 at 4:58 pm to pookiebear
quote:
They have really good reason to withhold extra "gravy".
Look, I get it. I hated when customers didn't understand the reason we did something.. but that's just the nature of it. Customers will never understand the in's and out's of the industry. You might have a good reason, but they're not mind-readers.
Looks like OP had no idea about the gravy situation. From what he shared here, he asked for extra gravy and was told no WITHOUT an explanation. Of course, would have been pretty funny for the employee to go through the long reason and then OP still get a dry poboy.
quote:
that freaking killed me to see.
I know what you mean. I hated watching my co-workers handle customers in a way I'd never dream.
At the end of the day, the gravy situation.. the writing orders down.. the lackluster pizza all wouldn't be enough to make me refuse to return. But the way this man acted on social media when faced with an unsatisfied customer ensures that I will NEVER return .. and quite possibly share my feelings about it with others who are considering going.
Posted on 7/5/14 at 4:59 pm to LouisianaLady
Does the sloppy poboy get you extra gravy? If you say "sloppy", have you used a magic word that gets you more of the valuable gravy? I don't understand that suggestion as opposed to just asking for extra gravy.
This post was edited on 7/5/14 at 5:02 pm
Posted on 7/5/14 at 5:03 pm to Gris Gris
I, too, was confused about that. What does that mean?
Posted on 7/5/14 at 5:05 pm to Gris Gris
quote:
Does the sloppy poboy get you extra gravy? If you say "sloppy", have you used a magic word that gets you more of the valuable gravy? I don't understand that suggestion as opposed to just asking for extra gravy.
I don't see a "sloppy" option on their online menu.
It does say that they get French Bread delivered daily from New Orleans.
Posted on 7/5/14 at 5:14 pm to urinetrouble
Maybe it's in the FAQs or you just have to be in the know.
Posted on 7/5/14 at 5:54 pm to Gris Gris
This thread makes me want an italian sausage, bacon, and jalapeno pizza 

Posted on 7/5/14 at 6:06 pm to Rouge
quote:
So pasttime is the johnny's of BR?
I dont think anyone here said Pasttime had the best pizza in the South, did they??
Posted on 7/5/14 at 6:06 pm to BACONisMEATcandy
I look forward to telling my friends about how big of a douche the owner came off as with his private facebook group. I hope the word gets out about his pathetic rant
he should embrace criticism and not rest on his laurels of some bullshite publication awards. If Randy actually thinks Pastime is a top 100 independently owned restaurant in the entire country, then Randy doesn't get out often.
he should embrace criticism and not rest on his laurels of some bullshite publication awards. If Randy actually thinks Pastime is a top 100 independently owned restaurant in the entire country, then Randy doesn't get out often.
Posted on 7/5/14 at 6:08 pm to fleaux
quote:
I was approached by a guest in our hotel, he and his wife found blood on the sheets in the bed their kids were sleeping in and ants in their room. They wanted their room FREE FOR ALL 3 nights. I radioed my Ex Housekeeper to bring a spray bottle of water and my Chief Maintenance man to bring a luggage cart and meet me in Room.... He was shocked that I was going to his room right then. When we walked in we did see ants and the trail led to the hidden trash can full of McDonalds bags. When I asked my Ex Housekeeper to spray the "Blood" (we all know dried blood doesn't come out of white sheets) with the water bottle. The stain was ketchup not to mention one of those little suckers had ketchup all over his shirt. The couple was shocked when I turned to them and said my Chief maintenance-Cliff and I will help you pack up we brought a luggage cart. They said "Cool" we're moving to another room? I said "No, we here to help you check out of my hotel and I will notify the surrounding hotels of your arrival. This is just one story out of thousands I can tell you about dealing with the public. And I'm sure you have way more than I. I'm a firm believer-THE CUSTOMER IS NOT ALWAYS RIGHT! Randy, after 40 plus years being in the restaurant business and dealing with the public I commend you and thank you!
Posted on 7/5/14 at 6:44 pm to GynoSandberg
One night my boss and I were eating pizza there was a little mouse running along the wall going in and out of sight. There was one other table a couple with their young kids. Out of courtesy I got up and went inform the guy working the counter that a mouse was checking out his dining area. The guy was dickhead about it telling me they have pest control contract and that I was seeing things. When I went back to my table and the mouse popped out we informed the couple with their kids to look at the little fuzzy guest. The kid's start yelling and jumping on their parents, the mom goes up to the counter and starts giving the people hell. The Guy tells the lady she isn't getting a free pizza and that mice or impossible to keep out of any inhabited dwelling. The guy goes on to tell her that her house has mice in it and there's no way to keep them out. Lady looks at him and tells to screw off and walks out.
Posted on 7/5/14 at 7:02 pm to LouisianaLady
quote:
It's on the Pastime FB page.
after reading some of the quotes yall have put in here i feel like tony when he gets the phone call about their little problem.
you wanna go to war, you wanna go to war?
For real though, I cant believe some of the quoted stuff in here. No facebook here so I cant pull up the actual page but what has been said in here is laughable at best.
I'm lazy because I didnt write my order down? No thats not the case at all. Ill assume this response is from one of the dinosaurs that grace the place and keep it afloat. Gosh darnit these youngsters these days are the laziest patoots to ever walk the planet! Get real. The ordering place was empty minus a guy picking up something or getting a dressing or something so it's not like I was holding up a line. The lady could have said oh here at Pastime we let you write down what you want and we take it from there. Instead she acted like a complete bitch and I was two seconds away from saying screw her and this place but we complied and I wrote down my order of pizza and fried jalapenos.
Some of the owners remarks just reassures that I will never go to the place again and if the name ever comes up in convo, I'll be sure to bash the hell out of said owner and restaurant.
TD is just a big rumor mill? LOL. This board is about as factual as they come in regards to local restaurants and their food. Yelp and the others are littered with garbage responses and its not an accurate gauge of the quality of food at a place.
Yes the place has been open forever and it seems to be surviving on that nostalgia crowd. Sooner or later that crowd will be in the dirt and what you have left is people like us that didnt grow up around the place going to get pizza after the t-ball game. Also probably not as hard to stay afloat when there looks to be little to no overhead in the place. Im sure it looks the same as it did in 1970, minus all the framed lsu baseball championship newspapers on the wall that every restaurant in the city seems to have. I also love that theres a sink in the dining area where workers are going to wash their hands or dump drinks down the drain. Maybe you can cut back on the fund for buying these
and fix that area around the exposed sink so I dont have to see JJ from the back spit in it while he walks by with empty drink cups. Just use some napkins for your appetizer holders, whats the difference anyway? Ole mee maw and pop pop wont give or shite or probably even notice. Nostalgia baby!
quote:
quote:
The owner, Bob Wesley, joked many times that he decided that in order to ensure accuracy of the customer's order have them write down what they wanted and if the food order came out wrong he could pull their ticket and the explain to the customer this is what you ordered.
Well holy hell. For a second I thought I read it as Brad Wesley
That response would have made more sense coming from this guy. If the food came out wrong, youre going to go rummaging through the tickets to prove them wrong? Holy shite what kind of backwards business model is that? Ill assume Mr Wesley's response would be something like well our 70 years in business proves you wrong. That sounds like something some snotty 12 year old brat would do. My father owned a business for 25 years which wasnt a restaurant but a similar style business of serving customers nonstop all day long. If I mentioned this little nugget of business advice to him, he would probably laugh at me and say shite I hope your brother takes over the business.
Kind of a long post and I think that was only from reading page 2. The stuff on page 3 and page 4 just confirms that the owner and staff are imbeciles.
Posted on 7/5/14 at 7:21 pm to CrawfishKing
FWIW, for my $ The Chimes has the best rb poboy in BR, and they always give me extra gravy when I ask. 
Posted on 7/5/14 at 7:45 pm to Deactived
I try really hard to only judge people by how they act towards me. But not only do I disagree with his business practices, he also seems like an a-hole. But 70 years, amirite?
Posted on 7/5/14 at 7:54 pm to Matisyeezy
He does. I guess some of the people's experiences in here with the employees makes sense though. An owner like this guy seems to be probably doesnt have the happiest wait staff.
so this guys facebook page is private? not really understanding the talk about how only some people can post on Pastimes page
so this guys facebook page is private? not really understanding the talk about how only some people can post on Pastimes page
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