re: Retailer/server employees: worst ever customer?

Other than the people who did grab and runs and would steal occasionally, one has always stuck out with me....

A softball coach came in wanting us to do a team order on helmets that were on sale. Even though this was only about five years ago we were very outdated (didn't even have a website and we were a major sporting goods chain) so we had to call all of the store to ship us the helmets via company truck and they'd arrive approximately two weeks later (truck ran one day a week). So anyways we did just that and once they all arrived we called the coach and he told his teams parents to come buy them at the store individually.

So one woman comes in and gets her helmet and returns about a week later. I'm store manager and I'm working with my assistant and she tells us she needs to order a new one. No problem. Same process - wait two weeks and it will come in. We asked if she wanted to do a return or just wait and do an exchange when the new one came in. She chose exchange when new one arrives. Here's where it gets fun - she returns to come get it a few weeks later and I'm not at work. All helmets had been picked up of course by now and she thinks she's just going to walk in and get the helmet for free. She said that she did the return already but couldn't provide a receipt. The manager working was new (maybe second or third day by himself) and calls me.

She takes the phone from him and starts cussing me out while I'm at home about how I stole her helmet and that she's going to call the police. I almost hung up in her face since I'm off but I figured that would just make it more difficult for my people there. She never gave us the helmet back (and why would I return an item without giving money or keeping the item to begin with), never provided a receipt and finally left saying she would never give us business again and that she would tell all her friends to never shop with us again. All of this over a helmet for $15. My first introduction to the Karens of the retail world. The call lasted about 30 minutes with her finally budging when I wouldn't just let her steal the helmet essentially.

TL;DR: Crazy arse woman says we kept her softball helmet even though she never returned it; tried to scam us out of a helmet that cost $15. Threatens to never shop again with us. I don't care one bit

Forty year old human cigarette women who would sway up to the counter, slam down handfuls of change, and ask for Virginia slims.

I worked at a truck stop in the mechanic shop. One old white guy 60's ish and fat gets a brake chamber replaced. While hes paying for it he starts mouthing off to one of the black employees, says he doesn't like black people. Black employee follows him outside, old white guy calls him a fricking n***er. Black employee starts punching the old white guy. Black guy breaks his hand he punched him so hard.

cameras didn't see the fight and nobody snitched when the cops were called. Black guy kept his job and the white guy paid for his brake chamber and left

Freakin AE cucks

That's racist

How long ago was that I thought all they had at Cortana was shoe's and baby clothes.

My first real job, in high school, as bagger at grocery store. My proud Mom, grocery shopper, gets in my line. In front of her is older lady who had 3 items. Something cold, chemical, and dry good. Having just gone through “rigorous bagger training” (watched a how to video), I knew to separate colds, chemicals and dry goods.

Three bags later and lady let’s me have it, in front of my Mon and all, for ruining her miserable life w/three bags for her three items.
Probably should have gone with two bags.

But I always regretted not giving the old bag 1 single pre torn bag.

Too many stories to list bc I worked retail before I worked in the public library - and the public library has its own crazy type of ‘customer’

But one of the worst things at the library is when someone returned two Rubbermaid tubs of overdue books that were full of piss

We were thinking it was cat piss, but weren’t really sure. Didn’t really want to know.