- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Winter Olympics
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
BR Water - What's the deal right now?
Posted on 4/22/20 at 3:36 pm
Posted on 4/22/20 at 3:36 pm
To preface, BR Water sends my bill maybe once ever 3rd month. They don't email when a bill is due, even though I am enrolled in the smart bill thing. So I just try to set calendar reminders to go in and pay.
I'm trying to pay now, and I'm getting this:
I tried calling and it says their bill department is closed until the end of the month. It doesn't help that their bill pay is not an actual website with a login type of deal. It is a redirect to a Western Union pay page that has to be older than my grandma.
Tried enrolling in auto-draft, and the only way to do it is to physically print and mail a form with a voided check
I swear this can't be real in 2020.
Are they just not taking people's money right now for the virus?
I'm trying to pay now, and I'm getting this:
quote:
No payment is allowed. Please contact the Baton Rouge Water Company at 225-925-2011.
I tried calling and it says their bill department is closed until the end of the month. It doesn't help that their bill pay is not an actual website with a login type of deal. It is a redirect to a Western Union pay page that has to be older than my grandma.
Tried enrolling in auto-draft, and the only way to do it is to physically print and mail a form with a voided check
I swear this can't be real in 2020. Are they just not taking people's money right now for the virus?
27
Posted on 4/22/20 at 3:37 pm to LouisianaLady
Wourder
Posted on 4/22/20 at 3:37 pm to LouisianaLady
A completely inept, poorly run organization.
Posted on 4/22/20 at 3:37 pm to LouisianaLady
I've never had any problems with it. I paid mine the other day via the pdf they email me every month
Posted on 4/22/20 at 3:37 pm to LouisianaLady
Don’t pay them. Their loss
Posted on 4/22/20 at 3:38 pm to fallguy_1978
quote:
I've never had any problems with it. I paid mine the other day via the pdf they email me every month
They won't email me mine!
I am begging them to just take my payments at this point. When I used to pay by phone, you would have to type in your account number 4 total times (same number) because it would prompt that you typed an invalid number even when you didn't.
Its amazing. I would be better off bringing cash money to the trashy in person office.
This post was edited on 4/22/20 at 3:39 pm
Posted on 4/22/20 at 3:39 pm to LouisianaLady
Posted on 4/22/20 at 3:39 pm to LouisianaLady
I have mine set to autopay and they withdrew this month like they always do
Posted on 4/22/20 at 3:40 pm to The Pirate King
quote:
I have mine set to autopay and they withdrew this month like they always do
I assume you printed and mailed the form with a voided check? I don't mind doing it, but at this point I don't trust that they'll have received it and set it up.
Can't believe this isn't something you can set up on the website in 5 seconds.
Posted on 4/22/20 at 3:41 pm to LouisianaLady
Mine is auto draft & I get a bill in the mail every month
Posted on 4/22/20 at 3:41 pm to castorinho
In the past, I would get that message when I was too far behind and there was already an order to cut off my water. It was maddening because I was wanting to pay but I would have to do it over the phone or go in person. And the reason I was so far behind was because I never got the emails consistently and never got around to printing out a form and mailing in a voided check. They run this business like it is the year 2000.
Are you 2 months late on payment? That could be why. I know they aren’t supposed to be cutting off anyone’s water so I don’t think you have to worry but their system may automatically trigger that response after X amount of days late.
Are you 2 months late on payment? That could be why. I know they aren’t supposed to be cutting off anyone’s water so I don’t think you have to worry but their system may automatically trigger that response after X amount of days late.
This post was edited on 4/22/20 at 3:42 pm
Posted on 4/22/20 at 3:42 pm to LouisianaLady
I mean...
Posted on 4/22/20 at 3:42 pm to LouisianaLady
quote:
Tried enrolling in auto-draft, and the only way to do it is to physically print and mail a form with a voided check I swear this can't be real in 2020.
I think I enrolled in auto-pay with them in the mid-1990's and laughed at the antiquated process then.
Posted on 4/22/20 at 3:43 pm to BigB0882
quote:
Are you 2 months late on payment? That could be why. I know they aren’t supposed to be cutting off anyone’s water so I don’t think you have to worry but their system may automatically trigger that response after X amount of days late.
Yeah, they did mention they aren't cutting anyone.
I'm not 2 months behind, luckily. My account shows I paid a few weeks ago. I wonder if its the opposite - if I am trying to pay too soon.
Posted on 4/22/20 at 3:43 pm to LouisianaLady
The deal is something that will get me banned, so I'll just leave it at that.
Posted on 4/22/20 at 3:44 pm to LouisianaLady
They have fricked up my payments more time than I can count
Posted on 4/22/20 at 3:44 pm to LouisianaLady
quote:
They won't email me mine! ? I am begging them to just take my payments at this point.
I've been paying that way for several years. I don't remember having trouble signing up for it either. I think I just did it on their website.
Are you sending it to a personal email address? Some mail filters might block that pdf.
Posted on 4/22/20 at 3:44 pm to RealityTiger
quote:
The deal is something that will get me banned, so I'll just leave it at that.
Probably the same thing that went through my mind. Essentially, the need to "make it accessible for all".
This post was edited on 4/22/20 at 3:45 pm
Posted on 4/22/20 at 3:44 pm to BigB0882
quote:When you pay online, you have to use Western Union to pay.
They run this business like it is the year 2000.
Posted on 4/22/20 at 3:45 pm to LouisianaLady
Sounds like enough of a pattern to indicate that you have something erroneously flagged on your account. I would call them next week when they're open and get it straightened out, because it will probably take a person actually looking into it to see the issue.
Page 1 of 4
Popular
Back to top
Follow TigerDroppings for LSU Football News