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spinoff: do you expect a loaner from the dealership

Posted on 11/30/15 at 6:17 pm
Posted by GalvestonTiger12
Baton Rouge
Member since May 2013
551 posts
Posted on 11/30/15 at 6:17 pm
If you bought the car from them and the reason your vehicle is being serviced is on their behalf? Also what if it's not their fault just routine reason but will be a day or so wait?
Posted by Pectus
Internet
Member since Apr 2010
67302 posts
Posted on 11/30/15 at 6:19 pm to
No.

Why would I?
Posted by chinhoyang
Member since Jun 2011
23718 posts
Posted on 11/30/15 at 6:19 pm to
If I buy a car from them, possibly.

If I bought a care from another dealer because that dealer "had a better price," then no.

But, unless I have a car under warranty, I wouldn't let a dealer's shop touch anything I own.
This post was edited on 11/30/15 at 6:21 pm
Posted by VetteGuy
Member since Feb 2008
28551 posts
Posted on 11/30/15 at 6:20 pm to
No, they bring a loaner to my house.
Posted by Grim
Member since Dec 2013
12302 posts
Posted on 11/30/15 at 6:22 pm to
Only if they have a fully loaded 2014 Chrysler 300 C on the lot
Posted by member12
Bob's Country Bunker
Member since May 2008
32133 posts
Posted on 11/30/15 at 6:24 pm to
I got a loaner when I got the transmission fluid in my Silverado changed. Dropped it off in the morning, drove their loaner to work, and when I returned that evening my truck was ready.

I did not buy the truck from that dealer.

When our Honda was recalled, we did not get a loaner but I also didn't ask for one either.
This post was edited on 11/30/15 at 6:28 pm
Posted by Martini
Near Athens
Member since Mar 2005
48877 posts
Posted on 11/30/15 at 6:27 pm to
I haven't bought a vehicle in the state of Louisiana in a decade so I don't even ask. I have a spare vehicle.
Posted by lynxcat
Member since Jan 2008
24222 posts
Posted on 11/30/15 at 6:27 pm to
Depending on the car. Anything luxury, then yes, the expectation is a loaner.
Posted by WPBTiger
Parts Unknown
Member since Nov 2011
31344 posts
Posted on 11/30/15 at 6:29 pm to
quote:

If I buy a car from them, possibly.

If I bought a care from another dealer because that dealer "had a better price," then no.

But, unless I have a car under warranty, I wouldn't let a dealer's shop touch anything I own.


Nailed it.
Posted by Sao
East Texas Piney Woods
Member since Jun 2009
65974 posts
Posted on 11/30/15 at 6:30 pm to

Spinoffs are for the truly unimaginative. Congrats on not having any original thoughts.
Posted by member12
Bob's Country Bunker
Member since May 2008
32133 posts
Posted on 11/30/15 at 6:34 pm to
quote:

Depending on the car. Anything luxury, then yes, the expectation is a loaner.



It's more common with the nicer brands but I wouldn't say it's limited to them.

The folks I know with Mercedes Benz or Cadillacs schedule services and usually either have a loaner ready for them or the dealer picks them up and drops them off. The Buick and Lexus people I know often get loaners when their car is in for service as well.
Posted by yellowfin
Coastal Bar
Member since May 2006
97771 posts
Posted on 11/30/15 at 6:36 pm to
I always get something to drive when they are servicing my vehicle. It's a benefit of buying vehicles from a smaller dealership
Posted by VetteGuy
Member since Feb 2008
28551 posts
Posted on 11/30/15 at 6:39 pm to
Exactly.

Not sure why I got DVs, but any luxury brand will come pick up your car and leave a loaner. SOP for Jaguar and Audi, pretty sure others do it, too.

Ford on the other hand, argues that there's even a problem.
Posted by NewIberiaHaircut
Lafayette
Member since May 2013
11591 posts
Posted on 11/30/15 at 6:42 pm to
If I bought my car from them and it's in the shop for warranty work, I expect a loaner.
This post was edited on 11/30/15 at 6:46 pm
Posted by yellowfin
Coastal Bar
Member since May 2006
97771 posts
Posted on 11/30/15 at 6:42 pm to
Chevy warrantied my wife's DVD player that was full of quarters from my daughter


They came pick it up and left her a loaner
Posted by VABuckeye
Naples, FL
Member since Dec 2007
35658 posts
Posted on 11/30/15 at 6:45 pm to
I didn't buy a car from the dealership and I still get a free loaner.
Posted by member12
Bob's Country Bunker
Member since May 2008
32133 posts
Posted on 11/30/15 at 6:59 pm to
quote:

Ford on the other hand, argues that there's even a problem


If you patronize their service department, you should expect them to go to bat for you when something goes wrong.

GMC trucks have better dealers than Ford in my experience....I suspect because they are paired up often to Buick franchise stores. Buick seems to work very hard to keep their customers happy an loyal these days.

Honestly my experience with Ford was pretty horrible. I brought a fairly new POS Ford pickup in for a engine repair once and had to borrow my dad's old truck for almost two weeks. Aside from fighting me on making the repair under warranty, they pissed me off even more a few days later. I was at a Sonic for lunch and some guys from the dealer pulled in across from me in the very truck they were taking forever to repair. They ate in my truck and played the music very loud. I had a few words with them and their boss.....but at that point I was just done with that whole company. I still won't buy anything from them.
Posted by Reubaltaich
A nation under duress
Member since Jun 2006
4976 posts
Posted on 11/30/15 at 6:59 pm to
If I purchased the vehicle from the dealership and it was a serious issue, like a recall or manufacturer defect, then yes, it is reasonable to expect a loaner.

There are freeloaders, who buy their vehicle somewhere else, then expect another dealership to deal with the crap, usually at a loss.

They are put at the end of the line and usually the vehicle is parked in the back lot until they get caught up. And no, they usually don't get a loaner.

They gave the sale to another dealership, so don't expect the local dealership to fix the junk.

I have heard so many of these heels say, 'I'll never buy another vehicle here again.'. Well they are usually told to don't let the door hit you in the butt on your way out
.
Besides, most of these leeches have never even bought a vehicle at the dealership.

It goes both ways.
Posted by VetteGuy
Member since Feb 2008
28551 posts
Posted on 11/30/15 at 7:00 pm to
Dang, that's crazy.


(Not laughing at you)
Posted by TigerDeBaiter
Member since Dec 2010
10270 posts
Posted on 11/30/15 at 7:07 pm to
When we take the SOs car we bought from them under warranty still, yes.

When we take my 10 year old, no. Even though I did buy it from them.
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