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Started By
Message
Cox does not do well with customer service.
Posted on 11/5/15 at 1:17 pm
Posted on 11/5/15 at 1:17 pm
Switched from DTV to COX as I already had internet. Main box goes out and needs to be reset almost every day. It will also lock up if you rewind a play too many times and will stop dvring shows randomly.
Call Cox, ask to bring the box in. They say "No, we have to send someone out". They say 10-12 Thursday.
Well now it's 1:15 and I haven't heard from anyone and have to go back to working. DTV when a box was bad they mailed you a new one, you set it up and they paid the return shipping on the old box. Cox won't even let me bring it to a center.
Still butt hurt over a technician picking up two old boxes from me and never logging the info. Had to dispute for four years before I finally caved in and paid the $500.
BS.
Even if DTV is a little more it's worth it. At least with DTV if you were unhappy they would give you free stuff. When you are unhappy on the phone with Cox they just put you on hold for the next person.
Call Cox, ask to bring the box in. They say "No, we have to send someone out". They say 10-12 Thursday.
Well now it's 1:15 and I haven't heard from anyone and have to go back to working. DTV when a box was bad they mailed you a new one, you set it up and they paid the return shipping on the old box. Cox won't even let me bring it to a center.
Still butt hurt over a technician picking up two old boxes from me and never logging the info. Had to dispute for four years before I finally caved in and paid the $500.
BS.
Even if DTV is a little more it's worth it. At least with DTV if you were unhappy they would give you free stuff. When you are unhappy on the phone with Cox they just put you on hold for the next person.
11
Posted on 11/5/15 at 1:18 pm to Napoleon
...And no one was shocked that day
Posted on 11/5/15 at 1:19 pm to Napoleon
Never again... I will drink at a bar 2 days a week to watch LSU and the Saints before paying for any form of cable. I have internet only for $30 a month.
Posted on 11/5/15 at 1:19 pm to Napoleon
I like Cox. I have had a few issues with them in the past and called them. The issues were never resolved, but they were very polite and sent me a Cox baseball hat, keychain, and a bumper sticker too. Customer for life right here.
Posted on 11/5/15 at 1:19 pm to Napoleon
Yes they suck. But they all suck and I gotta have tv.
Posted on 11/5/15 at 1:21 pm to Napoleon
Cox sucks cocks. frick em.
Posted on 11/5/15 at 1:21 pm to Napoleon
Posted on 11/5/15 at 1:24 pm to Napoleon
Ok...
Posted on 11/5/15 at 1:47 pm to Napoleon
I pay more for DTV just to spite Cox. I was so pissed off I vowed never to do business with them again. I don't even remember what the issue was but I sure as hell remember how pissed I was.
Posted on 11/5/15 at 2:06 pm to Napoleon
And AT&T is even worse than Cox
Posted on 11/5/15 at 2:16 pm to Napoleon
quote:
Call Cox, ask to bring the box in.
That's your problem right there. NEVER call and ask to do anything. You'll just get to wait for a technician in 3-7 days if they can't fix it over the phone.
We've had boxes cause problems and I always just bring the box in to the store. They exchange it(usually with no questions). Now, I don't know how the contour boxes work so if it's one of those, maybe they have to come out then?
quote:Yeah, that's a kick in the arse. You can't trust a lot of the technicians who come out because most of them are contractors.
Still butt hurt over a technician picking up two old boxes from me and never logging the info. Had to dispute for four years before I finally caved in and paid the $500.
The lesson is simple. Never trust Cox to do things properly.
We're so lucky to have Cox as the main cable provider. Google, if you read this, I beg you to come end our suffering.
Posted on 11/5/15 at 2:43 pm to Napoleon
Should have consulted with the OT before switching to Cox. You would have clearly seen that the majority of us fricking despise Cox.
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