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Started By
Message
Comcast's customer service nightmare is painful to hear
Posted on 7/15/14 at 11:18 am
Posted on 7/15/14 at 11:18 am
quote:
Almost anyone that has tried to cancel cable service, wireless service, or a gym membership knows how difficult it can be to do over the phone, but a recent call to Comcast by one customer might take the cake for the worst of them all. Ryan Block, formerly of Engadget and now at AOL, called Comcast to cancel his service, but instead of politely obliging and going ahead with his request, the representative on the line insisted on taking him through a circular argument to find out the reason why he was canceling service.
LINK ]Cringe worthy
ETA:
LINK ]Comcast Is Investigating a Customer Service Call From Hell
quote:
“We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize," a Comcast spokesperson said in a statement emailed to Motherboard. “The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives.
"We are investigating this situation and will take quick action," the Comcast spokesperson added. "While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”
This post was edited on 7/15/14 at 2:53 pm
20
Posted on 7/15/14 at 11:24 am to hikingfan
Yep. This isn't one isolated rep. I think it's become part of their corporate culture.
I got a call from one of their executive customer relations people yesterday after trying to get in touch with him for a month about service issues. He started off by basically accusing me of lying and was arrogant and condescending throughout the entire conversation.
It was probably the worst customer service interaction I've ever had.
I got a call from one of their executive customer relations people yesterday after trying to get in touch with him for a month about service issues. He started off by basically accusing me of lying and was arrogant and condescending throughout the entire conversation.
It was probably the worst customer service interaction I've ever had.
Posted on 7/15/14 at 11:26 am to hikingfan
I just listen to that this morning... Crazy
I will have to look for a new provider in the upcoming weeks if mine won't offer the SEC Network
I will have to look for a new provider in the upcoming weeks if mine won't offer the SEC Network
Posted on 7/15/14 at 11:27 am to hikingfan
Comcast is an epic disaster.
Posted on 7/15/14 at 11:28 am to hikingfan
I've been trying to turn in my dvrs for two months. They keep saying the boxes have been sent out, but I'm not getting them.
Posted on 7/15/14 at 11:28 am to hikingfan
Biggest shock in all that is this:
AOL is still a thing?
quote:
Ryan Block, formerly of Engadget and now at AOL
AOL is still a thing?
This post was edited on 7/15/14 at 11:29 am
Posted on 7/15/14 at 11:29 am to hikingfan
quote:
Comcast's
brutal
easily one of the worst companies out there. Customer service makes me nauseated.
Posted on 7/15/14 at 11:31 am to Alonzo
That's an understatement
Posted on 7/15/14 at 11:31 am to hikingfan
Comcast sucks.
This post was edited on 7/15/14 at 11:32 am
Posted on 7/15/14 at 11:35 am to hikingfan
Wow. That was uncomfortable.
Posted on 7/15/14 at 11:35 am to hikingfan
Comcast is the absolute dregs of American commerce
Posted on 7/15/14 at 11:36 am to hikingfan
Holy mother of god that was painful.
Comcast's customer service is absolutely miserable (I've had them twice) but I've never had an experience like that.
Comcast's customer service is absolutely miserable (I've had them twice) but I've never had an experience like that.
Posted on 7/15/14 at 11:37 am to ZereauxSum
I would have threatened to kick his arse.
Posted on 7/15/14 at 11:39 am to usc6158
I've been very lucky over my life, I guess. But the only company that has ever given me substantial grief is Comcast.
They are terrible.
They are terrible.
Posted on 7/15/14 at 11:40 am to hikingfan
They'd hate me.
My true answer is "I don't watch TV"
When Cox asked me why I wanted to cancel, and that was my response, they were silent because I think they had no idea how to offer anything to someone who doesn't watch TV.
My true answer is "I don't watch TV"
When Cox asked me why I wanted to cancel, and that was my response, they were silent because I think they had no idea how to offer anything to someone who doesn't watch TV.
Posted on 7/15/14 at 11:42 am to LouisianaLady
quote:
My true answer is "I don't watch TV"
That works
Also, "I'm moving outside of your service area" works too. That was the case for me the two times I had Comcast. They just said, well, thanks for you're business.
This post was edited on 7/15/14 at 11:43 am
Posted on 7/15/14 at 11:45 am to hikingfan
I'm sure the reason stuff like this happens is Corporate Executives set goals for keeping / losing customers each quarter, and management feels pressure to meet them. I bet they tell their customer service reps to do everything they can to keep a customer and to not let them off the hook easy.
It's really dumb.
It's really dumb.
Posted on 7/15/14 at 11:50 am to hikingfan
Sounds like a girlfriend who refuses to accept that you're breaking up with them.
Posted on 7/15/14 at 11:53 am to hikingfan
I have had two companies essentially drop the ball when I have tried to cancel their services. This is a legitimate concern of mine because they were so similar to each other.
I cancelled my Stamps.com membership and my Sprint plan (about a year and a half apart). Each time I was assured that they were cancelled only to find out I was still being billed (one by reviewing my credit card statement and the other from receiving a bill in the mail). I was infuriated. I called and raised hell and only then did each Company conveniently realize I had called to cancel. They always said, "Oh yes we do have a record of you calling last month to cancel."
Is this something they are doing on purpose? Makes me livid.
I cancelled my Stamps.com membership and my Sprint plan (about a year and a half apart). Each time I was assured that they were cancelled only to find out I was still being billed (one by reviewing my credit card statement and the other from receiving a bill in the mail). I was infuriated. I called and raised hell and only then did each Company conveniently realize I had called to cancel. They always said, "Oh yes we do have a record of you calling last month to cancel."
Is this something they are doing on purpose? Makes me livid.
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